Patient-Directed Visitation
Visitation at Heart Hospital is guided by the patient’s preferences, clinical condition, and care requirements. This flexible, person-centered approach empowers patients to decide who visits and when, helping to create a supportive and healing environment while ensuring safety and comfort for all.
Health Literacy, Learning Style, and Language Assessment
To ensure that every patient can actively engage in their care, we assess each individual's ability to understand health information, their preferred way of learning, and any language needs. This allows us to tailor our communication and education approach, making complex information easier to understand and retain.
We use a variety of evidence-based methods to support patient understanding and participation, including:
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Teach-Back – Patients are asked to repeat information in their own words to confirm understanding.
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Show Me – Patients demonstrate how to carry out care instructions or use medical devices.
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Chunks and Checks – Information is provided in small sections with regular pauses to check for comprehension and invite questions.
Social Needs Assessment
The Social Needs Assessment identifies social and economic factors that may impact a patient’s health and ability to manage their care effectively. It includes evaluating issues such as housing, employment, transportation, food security, and family support. By understanding these non-medical influences, we can connect patients with appropriate community resources and support services to help overcome barriers, enhance well-being, and promote continuity of care.
Advance Care Planning
Advance Care Planning empowers patients to express their wishes and preferences for future healthcare decisions in the event they become unable to communicate. This proactive approach ensures that care aligns with their values and goals, providing peace of mind for patients and their families while guiding healthcare teams in delivering respectful and personalized care.
The Advance Care Planning brochure is available in English, Arabic, and Hindi. Please feel free to download the version that is most convenient for you.
