Use of Whiteboard
The Whiteboard serves as a vital communication tool within a patient's room. It allows patients, caregivers, and healthcare providers to share important information about the patient's care plan, preferences, goals, and any relevant updates during their hospital stay. This visual aid enhances communication and ensures that everyone involved in the patient's care is informed and aligned with the current treatment and recovery plan.
Health Literacy
Health literacy refers to the ability of individuals to understand and use health information effectively to make informed decisions about their health. It involves skills such as reading, listening, analyzing, and applying health-related information in various contexts, including understanding medical instructions, navigating the healthcare system, and making informed choices about healthcare options. Assessing health literacy empowers patients to actively participate in their own healthcare journey and promotes effective communication with healthcare providers, thereby enhancing overall health outcomes and wellbeing.
Access to Medical Records
Access to Medical Records allows patients to retrieve their health information conveniently. Whether through the MyHealth Patient Portal or direct explanations from healthcare providers, this access empowers individuals to stay informed about their medical history, treatments, and ongoing care plans. It promotes transparency, encourages patient engagement in decision-making, and ensures continuity of care by enabling patients to review, understand, and discuss their health data with their healthcare team effectively.
Shared Decision-Making
Shared Decision-Making involves patients actively collaborating with their healthcare team to make informed decisions about their treatment and care plans. This process takes into account the patient’s unique preferences, values, and goals, ensuring that care decisions align with what matters most to the patient. By integrating patient perspectives into medical decision-making, Shared Decision-Making promotes personalized care that aligns closely with the patient’s priorities and improves overall health outcomes.
Bedside Shift Report
The Bedside Shift Report involves patients participating in discussions during staff changes to ensure continuity and understanding of their care. This practice allows patients to be actively involved in the exchange of essential information between healthcare providers, promoting transparency and personalized care.
Personalized Care Experience
Personalized Care Experience goes beyond traditional healthcare by systematically tailoring each patient's journey to honor their unique preferences and routines. This approach ensures that individuals receive care that not only meets their medical needs but also supports their personal lifestyles and rhythms. By focusing on maintaining normalcy and autonomy, HMC enhances patient comfort and satisfaction, promoting a healthcare environment that values individuality and holistic wellbeing. HMC facilities have implemented several initiatives to personalize patient care experiences. These include catering to meal preferences, accommodating mealtime schedules, providing personal grooming and bathing services, offering spiritual support, scheduling appointments, creating a comfortable personal environment, and organizing life-enrichment activities.
Care Partner Program
The Care Partner Program enables family members, friends, or significant others to actively participate in your care, offering support and involvement throughout the patient’s healthcare journey. This collaborative approach enhances communication between patients and their support networks, fostering a more personalized and supportive healthcare experience.
Patient-Directed Visitation
Patient-Directed Visitation empowers patients to determine their visitors and visiting times, prioritizing their comfort and preferences. This approach fosters a supportive environment where patients feel respected and valued, ultimately enhancing their overall patient experience by respecting their individual needs and wishes.
Advance Care Planning
Advance Care Planning involves preparing for future healthcare decisions, ensuring that the patient’s preferences for treatments and care are clearly known and respected by the healthcare team. This proactive process empowers patients to make informed choices about their medical care, even if they are unable to communicate their wishes in the future. It typically involves discussions with healthcare providers, family members, and loved ones to outline preferences for medical treatments, end-of-life care, and other healthcare decisions based on personal values and beliefs.
Social Determinants of Health
Considering the social determinants of health involves recognizing and addressing factors beyond medical conditions that impact one’s wellbeing. This approach looks at elements such as socioeconomic status, living conditions, education level, and access to resources. By understanding these factors, healthcare providers can better tailor care plans to meet individual needs and improve overall health outcomes. This holistic perspective aims to ensure that healthcare interventions are not only medically effective but also sensitive to the social contexts in which patients live and work.
Staff Engagement
Staff Engagement, Staff Wellness, and Staff Recognition and Reward systems are crucial in the successful implementation of the PCC practices. All staff members, from medical professionals to off-shift, support and administrative staff, actively participate in initiatives designed to foster personal connections with the principles of PCC. These experiences help staff gain deeper insights into the perspectives of patients, residents, families, and colleagues alike. The recognition and reward systems are strategically employed to reinforce person-centered attitudes and behaviors among staff. These ongoing efforts serve to continually revitalize and sustain staff engagement in practicing and embodying the PCC principles.
Community Partnerships
Community partnerships serve to connect HMC facilities with external organizations and community resources aimed at enhancing overall health and wellbeing of the patients. These collaborations provide access to vital support services, educational opportunities, and initiatives that promote holistic wellness within the community. By leveraging these partnerships, individuals can access resources that address social determinants of health, promote health literacy, and foster a supportive environment conducive to improved health outcomes and quality of life.
