Doha, 5 October 2022: The 16060 Nesma’ak Customer Service helpline is now available 24hours a day, seven days a week as part of Hamad Medical Corporation’s (HMC) commitment to continuously improving services offered to patients and the community.
Patients can now receive customer service assistance anytime of the day when they call 16060. The customer service team has further enhanced its assistance by providing several language options for patients who can speak in Arabic, English, Urdu and Malayalam.
The 16060 Nesma’ak helpline offers access to services such as checking, rescheduling or cancelling an appointment, submitting a feedback, queries related to MyHealth Patient Portal, and general inquiries about HMC services.
Mr. Nasser Al Naimi, Deputy Chief of Quality for Center for Patient Experience and Staff Engagement and Director of Hamad Healthcare Quality Institute said: “It has always been our mission to listen to the voice of our patients. As we create a culture of person-centered care across the organization, knowing what matters to our patients enables us to continuously improve the services we deliver in HMC. Our goal is to provide them with the best patient experience in every possible way.”
“The Nesma’ak helpline is a vital channel of communication with our patients and the community as It provides clear instructions to patients to effectively communicate and enables us respond to their needs,” Mr. Al Naimi added.