Doha, 17 March, 2021: Hamad Medical Corporation’s (HMC) Hospitality Department has recently held a number of professional development courses for Qatari leaders in the Corporation’s Security Department. The courses were aimed at developing skills and expertise of security staff in in their respective field to support them in meeting the needs of all patients, visitors, and staff.
The courses, which were organized in collaboration with a Doha-based international training center, gathered 14 leaders from the Security Department. Several participants have passed multiple assessments and advanced to higher levels in the program while other participants will continue their development in the workplace.
Mr. Hamad Al Khalifa, Chief of Health Facilities Development and Acting Chief of Business Services at HMC, said the objectives of the development program are in line with HMC’s expansion plans to meet the increasing demand for its services. The program includes sessions on planning skills, problem-solving skills, information technology, team management, as well as several other skills that are essential for security staff members and supervisors to perform their job duties in an efficient and effective manner.
“The program is focused on building essential skills and competencies through a qualified bi-lingual team. The program uses effective coaching and mentoring methods to develop the skills of the participants, with a special emphasis on practice and reviews of development outcomes. The program also includes a variety of case studies, role-playing exercises, presentations, educational videos, and group activities,” added Mr. Al Khalifa.
Mr. Hassan Majed Al Jassim, Executive Director of Hospitality at HMC, said the courses come as part of the Security Department’s plan for continuing professional development of security staff and security supervisors and said: “Over the past two years, fourteen Qatari security leaders have been participating in professional development activities to obtain the internationally accredited ILM level-3 certification in leadership and management. This program has been implemented by the training consulting firm Red Rock International.”
“HMC has identified the need to develop the skills and competencies of its security leaders through the provision of a personal skills development program. This comes in line with the developments in the roles and responsibilities of security staff and supervisors across medical facilities, especially with the continued expansion of HMC in the past few years. We encourage all our security leaders to take part in these development activities to develop their professional skills,” added Mr. Al Jassim.
HMC’s Hospitality Department is staffed with a team of experienced, highly qualified professionals to meet the needs of patients, staff, and all members of the public. A number of Qatari security leaders who participated in the development program said the program sessions were very informative and will help them improve their performance.
Mr. Reda Mousa Ali, Security Coordinator at Hamad Bin Khalifa Medical City and Hamad General Hospital said: “The program focused on improving our planning and team management skills to ensure we are able to effectively interact with visitors in the Medical City and meet their needs. I’m currently working on completing the remaining courses within this internationally accredited program.”
Mr. Hassan Salem Al Hitmi, Security Supervisor at Mesaieed Hospital said: “The program has helped me obtain the internationally accredited ILM level-3 certification. As a supervisor, I learned during this program how to identify the skills and competencies of each individual on my team and how to make the best use of the skills and competencies of my team members. This certification will also enable me to complete more specialized training programs in the field of leadership and management in the future.”