Doha, 1 June, 2021: Hamad Medical Corporation’s Center for Patient Experience and Staff Engagement (CPESE) has announced the resumption of the Person-Centered Care (PCC) Ambassadors Program and is calling on members of the community to volunteer for the program.
Since its launch, the PCC Ambassadors composed of both Qatari nationals and expatriates of various skills and professions were assigned by CPESE to select HMC facilities to perform tasks such as wayfinding, ‘meet and greet’ the patients, guiding patients to their appointments, and generally supporting patients and family members during their continuum of care.
As Qatar gradually lifts COVID-19-related restrictions from 28 May 2021, the PCC Ambassadors program resumes its operations. The reactivation of the program comes after putting the program on hold to minimize the effects of the second wave of the virus in early April 2021.
To ensure safety of the PCC Ambassadors’ health, in collaboration with Communicable Disease Center, each one of them has received a complete dose of COVID-19 vaccination prior to being assigned at HMC facilities such as Ambulatory Care Center, Enaya Specialized Care Center, and National Center for Cancer Care and Research. The PCC Ambassadors are equipped and trained on Infection Control, Fire Safety, and Compassionate Human Interactions.
“The PCC Ambassadors Program primarily cultivates a culture of Person-Centered Care across the organization. It creates a strong bond between patients, family members and staff that culminates to enhancing the overall patient experience in HMC. We owe the success of this program to all the volunteers who have generously devoted their time and efforts for our patients,” said Mr. Nasser Al Naimi, Deputy Chief of Quality for CPESE and Director of Hamad Healthcare Quality Institute.
Ms. Taifa Naeem, one of the PCC Ambassadors said, “It’s the sense of fulfilment from making a difference in people’s lives that inspired and made me decide to join the PCC Ambassadors Program. I grew up from a family who volunteers to serve our fellow men. I see this program as an avenue for me to continue my family’s legacy of ‘giving back’ to the community.”
The spirit of compassionate volunteerism continues to grow in HMC. The opportunity to become a PCC Ambassador is open to all interested applicants. For those who would like to register, visit www.hamad.qa and navigate through the Visitor Information section. To know more about the PCC Ambassadors Program, please send an email to PCC.Ambassadors@hamad.qa.