• 4/11/2021

    Doha 11 April, 2021: Hamad Medical Corporation (HMC) has announced changes to the operating hours of a number of services for the Holy Month of Ramadan. 

    All emergency and inpatient services across HMC’s network of hospitals will continue to operate as normal, 24-hours a day, seven days a week.

    The changes to operating hours affect a number of services delivered remotely via the national COVID-19 helpline number: 16000

    Changes to services run via the national COVID-19 helpline number: 16000

    COVID-19 helpline 

    Ramadan service hours: 24 hours a day, 7 days a week 

    How to access the service 

    • Call 16000 
    • Select language 
    • Select 1 for COVID-19 helpline 

    HMC’s OPD virtual clinics will run alongside HMC Urgent consultation clinics: Patients will be called for their virtual appointments between 9am and 2pm Sunday to Thursday.

    HMC Urgent Consultation Service

    Ramadan service hours: 7 days a week, 8am – 3pm

    How to access the service

    • Call 16000 
    • Select language 
    • Select 3 for HMC
    • Select 1 for HMC Urgent Consultation 


    Mental Health Helpline 

    Ramadan service hours: 9am to 2pm and 9pm to 2am, Saturday to Thursday, 9am to 2pm on Fridays 

    How to access the service 

    • Call 16000 
    • Select language 
    • Select 3 for HMC
    • Select 1 for HMC Urgent Consultation 


    HMC Pharmacy Medication Home Delivery Service 

    8am to 3pm, Saturday to Thursday (closed on Fridays)

    How to access the service 

    • Call 16000 
    • Select language 
    • Select 3 for HMC
    • Select 2 for Medication Delivery (please be reminded there is a QR30 fee for delivery payable by credit card)


    HMC’s Drug information Service

    • 8am to 3pm, Saturday to Thursday (closed on Fridays)
    • Call 40260759


    HMC Diabetes Hotline

    • Will operate seven days a week from 8am to 5.30 pm and 7.30 pm to 11pm
    • Call 16099/ 4

    The diabetes hotline is run by trained diabetes educators with backup physician.

    Changes to Hamad Medical Corporation hospitals 

    Emergency Services 

    All Emergency Departments, Pediatric Emergency Departments and inpatient services across HMC’s network of hospitals will continue to operate as normal, 24-hours a day, seven days a week.

    Blood Donation 

    Blood Donor Center next to Hamad General Hospital: Saturday to Thursday from 8am to 1pm and 6pm to 12 midnight

    New Blood Donor Center opposite Outpatient Department next to Surgical Specialty Center: 6pm to 12 midnight, Saturday to Thursday (closed in the morning)

    Both centers are closed Fridays.

    HMC’s Nesma’ak Customer Service

    Nesma’ak Customer Service helpline, 16060 will operate Sunday to Thursday 7am to 10pm; 

    Friday and Saturday 10am to 4pm