• 9/17/2019

    Doha, 16 September, 2019: Registration is now open for Qatar’s first Patient Experience Forum, which will take place 16 and 17 November, 2019 in Doha.


    Delivered by Hamad Medical Corporation (HMC), in partnership with internationally renowned US-based healthcare consultants Planetree International, the conference will focus on the development of a patient-centered approach to care and the importance of involving both patients and their families at every stage of the healthcare journey.

    Mr. Nasser Al Naimi, Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute said the Forum will provide a platform to address important issues in patient- and family-centered care.

    “The Patient Experience Forum is the first of its kind to be held in Qatar and highlights an increasing global emphasis in healthcare on the importance of involving patients and their families in every step of their treatment journey. To ensure the best possible health outcome, it is important not only to have great technology, facilities, and staff but to also have an ongoing dialogue with patients and their families. By partnering with them in this way, we can ensure that the care being delivered is reflective of the patients’ needs, wants, and beliefs through a shared decision-making process,” said Mr. Al Naimi.

    Featuring three main tracks: Better Experience, Better Engagement, and Better Culture and Healthy Communities, the conference aims to not only improve understanding of what great patient care is but also to help healthcare providers develop the skills needed to ensure a patient’s care experience is overwhelmingly positive.

    The Better Experience track focuses on a person-centered model of care ensuring caregivers work in partnership with patients and their families to develop personalized care plans. The Better Engagement track focuses on the importance of two-way communication during the healthcare journey, and the Better Culture and Healthy Communities track focuses on recognizing what is important to a patient and their family and using these learnings to develop care systems that can improve both the patient experience and health outcomes.

    The Patient Experience Forum includes plenaries by experts in the patient experience field as well as workshops, break-out sessions, lectures, and poster presentations focusing on the importance of patient-centered care. Healthcare professionals from Qatar and across the region are expected to attend.

    All clinical and non-clinical healthcare professionals and medical students are encouraged to attend, and early registrants can take advantage of the early-bird discount, which is available on the conference website: pef2019.hamad.qa. Government employees are entitled to a fifty percent discount and there are special rates for students. The full Forum program is available on the website.

    Qatar’s first Patient Experience Forum is pending approval from the Qatar Council for Healthcare Practitioners (QHCP). The number of CPD hours will be announced following this approval.