Doha, 25 September, 2019: More than 2,000 patients under the care of Hamad Medical Corporation’s (HMC) Home Healthcare Service will benefit from the start of the next phase of an agreement between the healthcare provider and Qatar Post. Patients will now be able to have medical consumables such as gloves, bandages, and dressings delivered to their home by Qatar Post.
“This unique and innovative collaboration between HMC and Qatar Post means that our Home Healthcare patients will no longer have to worry about visiting HMC to collect these items,” said Mr. Nasser Al Naimi, HMC's Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute.
“HMC is constantly working on improvements and innovations that positively impact the lives of our patients. Alongside our recent provision of delivering medical reports, this is yet another phase in our collaboration with Qatar Post to provide patients with a set of premium services,” added Mr. Al Naimi.
To access this premium service, patients can inform their Home Healthcare nurse that they wish to sign up for the service. The order is then sent to HMC’s warehouse where staff work with Qatar Post teams to process the order. A day before the agreed delivery date, a Qatar Post customer service representative will call the patient to confirm the delivery time and location. On the agreed date and time, a Qatar Post representative will deliver the requested items and collect a delivery fee of QR50 in cash for addresses located within Doha and Al Wakra and QR80 for addresses outside these areas.
“We have worked hard to create a system that will be more convenient for patients who need these items. This would not be possible without the leadership and support from Mr. Waleed Mohammed Ibrahim Al Abdulla, Executive Director, Supply Chain Management and Dr. Hanan Saleh A Alyazeedi Alyafei, Deputy Medical Director, Home Healthcare Services and their respective teams. We would also like to think the Patient and Family Advisory Council members of the Home Healthcare Services for providing the recommendations and suggestions for this service,” said Mr. Al Naimi.
“Many of our Home Healthcare patients need these items regularly. This new service means they, or their representative, does not need to visit our hospital or warehouse on multiple occasions, sometimes weekly, to collect required items. The collaboration with Qatar Post removes this extra step and enables them to focus on their health,” said Mr. Al Naimi.
Earlier this year HMC and Qatar Post announced a collaboration to offer patients the option to request a number of premium services, the first of which saw Qatar Post delivering medical reports to its patients’ doorsteps. The cross-industry partnership supports HMC in simplifying the delivery of patient medical reports and consumables as part of ongoing efforts to improve the patient experience.