• 10/29/2019

    Doha, 28 October, 2019: Next month around fifteen hundred healthcare professionals, patient advocates, practitioners, educators, thought leaders, and patients from across Qatar and the region are expected to gather for Qatar’s first Patient Experience Forum. 

    The Forum, which has been the culmination of several months of planning, will take place 16 and 17 November in Doha and is being delivered by Hamad Medical Corporation (HMC), in partnership with internationally renowned US-based healthcare consultants Planetree International. 

    Mr. Nasser Al Naimi, Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute said the Patient Experience Forum will focus on the development of a patient-centered approach to care and the importance of involving both patients and their families at every stage of the healthcare journey.

    “The Patient Experience Forum will provide those of us involved in creating and delivering the patient experience with an opportunity to reinforce our collective responsibility to ensure we are doing everything possible to establish the strategies, practices, and processes necessary to drive experience excellence. The conference will be two full days focused on 
    transforming the patient experience and changing the way people experience healthcare,” said Mr. Al Naimi, who is also Co-Chair of the Patient Experience Forum Steering Committee.
    “Unlike many other conferences on this topic, our Forum is unique in that it includes a patient panel, which will provide attendees with an opportunity to hear patients share their personal stories, providing a real-world perspective,” added Mr. Al Naimi.

    Mr. Al Naimi added that the Forum will feature three main tracks: Better Experience, Better Engagement, and Better Culture and Healthy Communities, and aims to not only improve understanding of what great patient care is but also to help healthcare providers develop the skills needed to ensure a patient’s care experience is overwhelmingly positive. 

    He noted that during the two days of the conference, delegates will hear from thirteen international and more than a dozen regional and local speakers, each of whom is an expert in their field and will provide insights into creating the right culture for patient-centered care.

    The Patient Experience Forum will include four diverse plenary sessions, with sessions led by Dr. Abdulla Al Ansari, Acting Chief Medical Officer, HMC and Dr. Shawna Pandya, a physician, scientist-astronaut candidate, speaker, martial artist, and adventurer; Ms. Judith John, a former hospital executive and patient advocate; Mr. Patrick Charmel, President and CEO of Griffin Health, and Mr. Nasser Al Naimi and Dr. Susan Frampton, President of Planetree International.

    All clinical and non-clinical healthcare professionals and medical students are encouraged to attend Qatar’s first Patient Experience Forum, with conference attendees eligible for up to 15 CPD hours. Government employees are entitled to a fifty percent discount and there are special rates for students. For more information, including online registration, visit