Doha, 17 November, 2019: Hamad Medical Corporation’s (HMC) innovative new Person Centered Care Ambassador Program – which enables members of the community to volunteer to support the delivery of patient care – was today launched at Qatar’s first Patient Experience Forum.
Five of the first Ambassadors to take part in the volunteer program were joined by Mr. Nasser Al Naimi, Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director of the Hamad Healthcare Quality Institute and other VIPs, as part of the launch.
The Ambassador Program will provide people who want to volunteer their time to support patients in hospital with the opportunity to put on activities ranging from exercise and reading to patients through to spiritual and social support. The initial focus for the Ambassador Program will be on pediatric patients and the elderly.
Mr. Al Naimi said the volunteer program was significant in the development of a patient-centered approach to care at HMC.
“HMC’s Person Centered Care Ambassador Program is a unique initiative and an opportunity to enhance the delivery of patient-centered care and improve patient experience - volunteers can help to ensure that the patient does come first,” said Mr. Al Naimi.
“Over the years, the Center for Patient Experience and Staff Engagement has been enhancing patient experience across HMC and ensuring that our communities receive the best possible care across Qatar. The Person Centered Care Ambassador Program is an essential part of this journey.”
“Many patients – particularly the elderly and young children – can benefit from extra stimulation when they are in hospital. It takes their mind off the treatment they are receiving and studies show that it can aid the healing process for patients as well,” said Mr. Al Naimi.
Ambassadors will undergo appropriate selection processes, management, and training courses. Mr. Al Naimi added that the Program was also designed to provide an important link to the community.
“It is important for healthcare providers to have deep links to the community they serve. This program is an essential bridge to our communities. We thank those who have come forward to become our first Person Centered Care Ambassadors and look forward to welcoming more volunteers in the future,” added Mr. Al Naimi.
As part of the volunteer program, Ambassadors will commit to at least 2 to 4 hours per week – each shift is two hours long.
Ms. Maryam Nasser Abdulla Al Thani, one of the first ambassadors to join the program, said she wanted to help patients and use her spare time to help others in the community.
“I decided to volunteer for the PCC Ambassador Program because volunteering is a noble and humane attitude that is motivated by our religion,” she said. “I personally like volunteering as it will enrich my skills and enhance my self-confidence and meet my responsibilities towards my community. I am looking forward to drawing a smile on the faces of patients and helping to reduce their suffering; as well as giving a hand to whoever needs it,” said Ms. Al Thani.
She called on her fellow citizens and others to volunteer their time.
“I would like to forward this message to others in Qatar, other Arab countries, and the whole world – volunteering is a mission for all humanity. It is about creating collaborations between both community and volunteers and helping people from all nationalities. This will encourage more volunteers in our lovely Qatar,” added Ms. Al Thani.
Ms. Michelle Bickett, a medical social worker and an American residing in Qatar, said she was looking forward to being part of the program.
“I have always had a heart for service and this program encourages volunteers to engage with and support patients during their visit to HMC,” said Ms. Bickett.
“For me, volunteering is an opportunity to connect with another human being and be part of his or her journey. It is a privilege to serve another person. Sometimes it may be a simple act like providing directions and other times it may be more involved like listening to someone’s story, or providing emotional support when they need it most,” added Ms. Bickett.
The Ambassador Program is open to all Qatar citizens and residents over the age of 30 who are passionate about volunteering and making a positive difference in the lives of patients.
For more information about the PCC Ambassador Program, contact PCC.Ambassadors@hamad.qa
or 4439 4757.