Non-clinical Services

At Al Wakra Hospital, we are dedicated to creating a healing and welcoming environment that combines clinical excellence with compassionate, person-centered care, and supported by a wide range of thoughtfully designed services and amenities for our patients, families, and visitors.

Parking & Transport Services

• General Parking: Free parking is available throughout the hospital campus.
• Reserved Parking: Designated slots are available for individuals with disabilities.
• Valet Parking: Offered for a minimal fee at the following locations 
  • Main Entrance and Outpatient Buildings A & B: 6 AM - 3 PM
  • Adult & Pediatric Emergency Entrances: 6 AM - 11 PM
• Taxi Station: Located near the main entrance for easy access. 

Mobility Assistance

• Wheelchairs: Available at the main entrance, emergency departments, and outpatient clinics.
• Elderly and Special Needs Support: Priority assistance is provided by hospital staff to ensure comfort and ease of movement and accessibility for individuals aged 60 years and above, as well as individuals with special needs.

Additional Facilities & Services

• Banking Services: A full-service bank and ATM are located in the main lobby.
• Wi-Fi: Complimentary wireless internet is available throughout the hospital for use on personal devices.
• Telephone Access: Patients can make free local landline calls from inpatient rooms by dialing “9” followed by the number.

Spiritual & Dining Services

• Prayer Areas: A mosque is located in the main lobby, with additional separate male and female prayer rooms for privacy and reflection.
• Dining: Cafeteria and chocolate shop are located in the lobbies of Al Wakra Hospital and Al Maha Pediatric Specialized Care Center. Food and coffee vending machines are placed throughout the hospital.

General Guidelines

• Smoking Policy: In accordance with Qatar law, smoking is strictly prohibited on all hospital grounds.
• Laundry: The hospital laundry service is strictly reserved for cleaning bed linens and towels provided by the hospital.
• Device Charging: Please bring your personal mobile device chargers and speak to staff for safe usage guidance.

Support Services

Our Nesma’ak Customer Service team is here to assist patients, families, and visitors with questions, feedback, concerns, or guidance.

• Operating hours: Sunday to Thursday, 7 AM - 3 PM
• Locations: Reception desks at the main entrance, outpatient departments, emergency areas, Pediatric Emergency, and Dental OPD
• Contact us:
  • Al Wakra Hospital’s main line: 4011 4422 (Sunday to Thursday, 7 AM - 3 PM)
  • After working hours: Call 16060

All interactions with customer service are handled confidentially and respectfully.

Social Services

Social workers are available to assist patients and families with emotional, social, or financial challenges affecting their health and wellbeing. To request support, speak with any hospital staff member or call 4011 4444 to be connected with the Social Service team.

Finance Services

• Please maintain a valid health card. A minimal fee is required for annual renewal. To learn how to obtain and renew your health card, click here: Health Card Information
• If you are a visitor to Qatar requiring medical care, you may be responsible for payment. To learn about the healthcare system in Qatar, click here: https://www.hamad.qa/EN/Documents/2024/VisitorHealthInsuranceleaflet.pdf
• For billing inquiries:
  • Visit the main Cashier
  • Call 4011 4025 (Sunday to Thursday, 7 AM – 5 PM)
• For health insurance questions, please visit the Insurance Coordinator Office located at the Emergency Department.

Hospital Admissions

Our Admitting team provides 24/7 services to support patient registration, admissions, transfers, elective procedures, and birth certificate processing.

• Call for inquiries: 4011 4035 / 4011 4036
  
• Birth Registration Resources:
  • User Manual
  • Online Registration Portal

Security Services

Our Security Team is available 24/7 to maintain a safe and secure environment for all patients, visitors, and staff. If you have safety concerns or need assistance with personal belongings, please speak to any hospital staff member or contact the security office at the main entrance.