Program for Virtual Attendees
7:30-9:00
9:00-9:30
Opening Ceremony
Speakers:
H.E. Dr. Hanan Al Kuwari,
Dr. Abdullatif Al Khal,
Dr. Kedar Mate
Moderator:
Mr. Hassan Al Hail
CPD:
Venue:
Level: All
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Description
Learning Objectives
Learn about new developments in quality and safety in healthcare in Qatar and internationally from key industry leaders.
9:30-10:30
Plenary 1:
Redefining Leadership for Health: Leading in Extraordinary Times
Speakers: Dr. Don Berwick
Moderator: Prof. Abdul Badi Abou Samra
Level: All
Venue:
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Description
Health care executives and clinical leaders in recent times are having to address a range of important matters affecting health and care beyond their classical roles in delivering medical care. Such topics include, for example, climate change, social determinants of health, equity, workforce burnout, and preparedness for 21st century threats. This lecture will explore structures, processes, and cultural changes that can support this broadened portfolio.
Learning Objectives
- Identify and explain newer concerns about determinants of health that today’s health care leaders must address
- Identify some best practices in addressing social determinants of health
- Explain health care’s footprint on climate change and ways to mitigate that impact
10:30-10:45
10:45-11:45
Breakout Group A
Breakout A1
A focus on population health - what can we learn from other countries?
Session Track: Population Health
Speakers: Dr. Amar Shah
Moderator: Dr. Eman Radwan
CPD:
Level: All
Description
This session will describe how we can learn from other countries about how to improve population health at scale, whilst utilising a local quality improvement approach. We will describe work taking place that is applying principles of coproduction and quality improvement in order to tackle population health issues. The session will describe actions that healthcare organisations can take to start impacting on the health of the local population.
Learning Objectives
- Understand how we can apply improvement science to improving population health
- Identify the key steps involved in tackling a population health issue through the systematic process of quality improvement
- Appreciate the opportunities for a large healthcare provider to be able to act as an anchor organisation within the local community
 Details
Breakout A2
CEO Summit
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Don Berwick,
Dr. Kedar Mate,
Ms. Maureen Bisognano,
Prof. Jason Leitch
Moderator: Ms. Selina Stephen
CPD:
Level: Expert
Description
This session for senior executives will allow for shared learning about approaches to organizing efforts to engage with topics recently on the agenda of health care organizations beyond care delivery, itself, including, for example, climate change, social determinants of health, equity, workforce burnout, and preparedness for 21st century threats.
Learning Objectives
- Identify and explain newer concerns about determinants of health that today’s health care leaders must address
- Identify some best practices in addressing social determinants of health
- Explain health care’s footprint on climate change and ways to mitigate that impact
Details
Breakout A3
Developing Effective Governance Mechanisms for Quality Healthcare Services
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Sodzi Sodzi-Tettey
Moderator: Prof. Abdul Badi Abou Samra
CPD:
Level: All
Description
The session starts with a concise framing of the Juran Trilogy for quality health systems – Quality Planning, Quality Assurance & Quality Improvement. This will then dovetail into a presentation and discussion of the ten lenses of the adapted quality of care governance framework for national health systems based on WHO’s National Quality Policy & Strategy framework. The governance framework will be practically applied through a case study example from the Qatar health system. The moderator will then invite comments and questions from attending participants in a highly interactive portion.
Learning Objectives
- Learn new approaches to developing effective governace meachanisms
- Discuss how to craete and implement Quality Healthcare services
Details
Breakout A4
Building Strategic Dashboards
Session Track: Improvement Science
Speakers: Dr. Robert Lloyd
Moderator: Mr. Paul Thomas Mavin
CPD:
Level: All
Description
Your car’s dashboard provides real-time data to inform decision making. Your organization’s dashboard should also inform leaders on how the organization is progressing right now, not historically. A dashboard should also focus on the vital few not the interesting many. Finally, it should provide dynamic displays of data not aggregations. This session will provide diagnostics on dashboard designs and a detailed case study on how one organization built an integrated dashboard for its healthcare system.
Learning Objective
- Describe the reasons for building a strategic dashboard
- Explain the statistical knowledge needed to understand the variation that lives in your dashboard measures
- Review various graphical displays of dashboard data and how leaders can use the dashboard to achieve performance goals
Details
Breakout A10
Building situational awareness to manage risk
Session Track: Improvement Science
Speakers: Mr. Frank Federico
Moderator: Ms. Elizabeth Macgillivray
CPD:
Level: All
Description
Huddles are used to identify risks and concerns. In health care we have adopted huddles which we use to identify the risks to patients and staff at the beginning of the shift. Yet throughout the day, new risks arise which require changes and adaptations in daily work. In this session, participants will be guided through an exercise to raise personal awareness of emerging risks.
Learning Objectives
- Describe situational awareness
- List how one can improve their situational awareness
- Identify activities to deal with emerging risks
Details
Breakout A11
Whole System Quality
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Nana Twum-Danso
Moderator: Dr. Reham Negm
CPD:
Level: Beginner
Description
This session will provide a basic introduction to IHI's Whole Systems Quality Framework which provide a roadmap for organizations seeking to close the gap between the quality that customers/patients are currently receiving and the quality that they could be receiving. This framework integrates the basic principles of quality planning, quality control, and quality improvement activities across multiple levels of the system. Whole system quality requires leadership principles and practices that foster a culture of learning to reliably and sustainably meet the evolving needs of patients, populations, and communities.
Learning Objectives
-
Describe the basic principles of quality planning, quality control and quality improvement
-
Identify leadership principles and practices that need to be strengthened to animate a whole system approach to quality
Details
11:45-12:45
12:45-14:00
How Qatar’s unique approach to healthcare resilience and teamwork helped deliver the best World Cup
Speakers:
Dr. Ahmed Al Mohammed
Dr. Abdullatif Al Khal,
Dr. Muna Al Maslamani,
Prof. Roberto Bertollini,
Dr. Mariam Abdulmalik,
Ms. Mariam Al Mutawa,
Dr. Robert Owen,
Moderator:
Mr. Brendon Morris
Level: All
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Description
Over the last few years, the healthcare sector has faced extreme challenges and once-in-our-lifetime opportunities. Learn from some of Qatar’s healthcare sector leaders their experiences and reflections on our performance, the power of our collective resilience and inspiration for our future efforts in quality and safety in healthcare.
Learning Objectives
- Learn from healthcare leaders the power of resilience and the important role it plays in upholding the quality and safety of healthcare in Qatar
- Learn about the innovative approach taken to caring for visitors and residents during the World Cup and lessons learned on that journey
- Learn about the legacy of resilience built over the pandemic and world cup and what that means as we take on new challenges
- Learn how togetherness and working collaboratively across the system, and with many non-healthcare partners, to achieve resilience
14:00-14:15
14:15-15:15
Breakout Group B
Breakout B1
Implementing Age-Friendly Culture Change: Scaling and Spreading the 4Ms
Session Track: Population Health
Speakers: Dr. Kedar Mate,
Dr. Hanadi Al Hamad
Moderator: Dr. Sameer Acharath Valappil
CPD:
Level: All
Description
Age-Friendly Health Systems use the 4Ms (What Matters, Medication, Mentation & Mobility) as a framework to improve care for older adults. When implemented together, the 4Ms allow interprofessional teams and health systems to provide person-centered care aligned with what matters to each older adult. In this session, delegates will hear stories and the latest learning about how health systems can take actionable steps to implement the 4Ms across their teams, together with understanding how Age Friendly Care is being approached at a national and local HMC level in Qatar.
Learning Objectives
- Share essential set of evidence-based practices on Age Friendly Care
- Describe the 4 elements of: What Matters, Medication, Mentation, and Mobility
- Align with What Matters to the older adult and their family caregivers
- Understand the national and local HMC successful implementations of Age Friendly Care
Details
Breakout B2
A framework for building a safe, reliable, equitable system for patients and staff
Session Track: Flow, Safety and Value Improvement
Speakers: Mr. Frank Federico,
Dr. Jeffrey Salvon-Harman
Moderator: Dr. Huda Saleh
CPD:
Level: Intermediate
Description
Organizations aspire to provide safe, effective and reliable care for patients in an environment that is safe for patients and staff. To achieve that goal, organizations must develop a culture and learning system that supports developing an enabling environment and application of improvement science. In this session, participants will be introduced to a framework that serves as a foundation upon which organizations can build to achieve their goals.
Learning Objectives
- Understand the role of culture in achieving highly reliable care
- Describe the skills and behaviors required to develop the desired culture
- List the activities that lead to culture change
Details
Breakout B3
Reducing Medication-related Harm - a Case Study
Session Track: Flow, Safety and Value Improvement
Speakers: Dr. Sodzi Sodzi-Tettey
Moderator: Dr. Shereen Alazzazy
CPD:
Level: All
Description
This session describes IHI’s Africa Hospitals Patient Safety Initiative (AHPSI) inspired by WHO’s third global patient safety challenge – Medication without harm. Participants will learn about the design and the various tools deployed by 10 hospitals from Ethiopia, South Africa and Ghana to reduce medcation related harm from polypharmacy, transitions of care and high alert medications. Experiences from the Qatar health system in harm reduction from medications will also be shared.
Learning Objectives
- Describe a case study demonstrating improved care delivery in relation to improved medication safety
- Discuss the importance of reliable healthcare processes to reduce medication harm
Details
Breakout B4
Building Capacity & Capability with dosing
Session Track: Improvement Science
Speakers: Dr. Robert Lloyd
Moderator: Mr. Thabit Melhem
CPD:
Level: All
Description
Patients on the same medication do not all receive the same dose. Why then should we expect that the same dose of the science of improvement will be appropriate for all individuals within an organization? This session will explain IHI’s dosing approach and how it can be used to build capacity and capability for improvement. Dosing strategies will be offered, and case studies will be used to demonstrate how the dosing approach can be applied successfully in different sizes and types of organizations.
Learning Objectives
- Describe the IHI dosing strategy and related implementation tactics;
- Provide examples and case studies of how the dosing approach has been successfully applied in different sizes and types of organizations;
- Offer guidance on how the dosing approach can be applied to your organization
Details
Breakout B8
Using improvement science to pursue equity
Session Track: Improvement Science
Speakers: Dr. Amar Shah
Moderator: Dr. Muthusamy Thevar Sevugapandian Vijay Jeganath
CPD:
Level: Intermediate
Description
This all teach, all learn intensive workshop will provide attendees with the valuable skills and simple, well-tested tools they need to translate promising innovations or evidence into practice. You will explore a scientific approach to improvement - a practical, rigorous methodology that includes a theory of change, measurable aims, and iterative, incremental small tests of change to determine if improvement concepts can be implemented effectively in practice. Faculty will present this science through the lens of improving health and health care, but will also share examples of how improvement can (and does) influence our daily lives.
Learning Objectives
- Understand the difference between equality and equity
- Apply the systematic method of quality improvement to identifying and tackling an equity issue
- Learn from examples where teams have tackled equity issues using quality improvement
Details
Breakout B10
Improving Patient Experience by Implementing an Organizational Culture Model
Session Track: Person-Centered Care
Speakers: Dr. Noha Almohaisen
Moderator: Ms. Khadija Khalid
CPD:
Level: All
Description
A satisfactory patient care culture model can help improve most patients' quality of care in a hospital. This study aims to improve patients' experiences (PX) by implementing a culture model at King Abdul-Aziz Armed Forces Hospital in Dhahran, Saudi Arabia (KAAB-AFH). To achieve the research aim, a set of interventions were implemented that included a patient and family advisory council (PFAC), empathy training, recognition of the patient experience, leadership-patient interviews, patient experience champions, and quality improvement. These interventions were further measured using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in the inpatient, outpatient, and emergency departments. The improvement project was conducted in 2020, focusing mainly on transforming the culture and launching activities targeting specific touchpoints identified as priority areas. After making these changes, the hospital saw improvements in all patient relationships, with an average score across all dimensions collectively increasing by more than 4%. In addition, findings showed that the quality improvement project utilizing the PX culture model approach demonstrated significant improvements in PX culture. Employee involvement in patient care has become a significant factor in improving the quality of patient care. The critical elements for improving the patient experience and culture included recognizing staff and creating networks across the system through effective leadership, employee engagement, and engagement of patients and their families.
Learning Objectives
- This study aims to improve patients' experiences (PX) by implementing a culture model
- The improvement project was conducted in 2020, focusing mainly on transforming the culture and launching activities targeting specific touchpoints identified as priority areas
- After making these changes, the hospital saw improvements in all patient relationships, with an average score across all dimensions collectively increasing by more than 4%
Details
15:15-15:45
15:45-16:45
Breakout Group C
Breakout C1
Quality Improvement at HMC/HHQI - Celebrating success and looking to the future
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Kedar Mate,
Mr. Nasser Al Naimi,
Prof. Abdul Badi Abou Samra,
Prof. Mondher Letaief
Moderator: Dr. Reham Negm
CPD:
Level: Expert
Description
HMC/HHQI have been on a remarkable journey of quality improvement over the past decade - a journey filled with great examples of QI implementation that have resulted in significant improvements in healthcare outcomes across the system. In this session, you will hear and participate in a conversation between HMC/HHQI and IHI leaders about reflections on the local/regional QI journey, lessons learned and what the future holds.
Learning Objectives
- Learn from examples of successful QI implementation; Identify key leadership principles for supporting staff and teams
- Apply lessons learned by Executive Leaders within your own team and organisations
- Demonstrate the way leaders contribute to building and fostering a culture of quality and safety
Details
Breakout C3
Lessons from anchor institutions on improving health and outcomes
Session Track: Population Health
Speakers: Dr. Dominique Allwood
Moderator: Ms. Selina Stephen
CPD:
Level: All
Description
Healthcare organisations as anchor institutions can uniquely influence the wider determinants of health equity through their significant impact as employers, purchasers, users of resources and community partners. Anchor approaches can make a real difference but it’s not always obvious how. Building on the latest evidence and learning, and hearing practical lessons from leading healthcare anchor institutions, this session will explore the link between anchor institutions, population health and equity, and the improvement approaches and methods to make it happen.
Learning Objectives
- Have an increased understanding of how healthcare organisations acting as anchor institutions can impact population health and improve equity
- Have an opportunity to reflect on the opportunities and challenges for anchor missions to drive equity in their own places and communities
- Be inspired to act through exploring real life examples that have been used to make a difference
Details
Breakout C4
Leadership Strategies for Fostering a Culture of Safety
Session Track: Flow, Safety and Value Improvement
Speakers: Dr. Sodzi Sodzi-Tettey
Moderator:
CPD:
Level: All
Description
This session presents and builds on IHI’s White Paper on “Leading a culture of safety” with practical global & Qatar specific strategies.
AHRQ defines a culture of safety as one “in which healthcare professionals are held accountable for unprofessional conduct, yet not punished for human mistakes; errors are identified and mitigated before harm occurs; and systems are in place to enable staff to learn from errors and near[1]misses and prevent recurrence” (AHRQ PSNet Safety Culture 2014).
The session will need by highlighting how leaders of organizations must set and, more importantly, demonstrate the behaviors and expectations essential to a safe and transparent culture.
Learning Objectives
- Describe leadership behaviours in driving change and engaging across boundaries
- Learn how to start your journey to be the best leader you can be
- Define leaders role in developing team culture, authenticity and transparency
Details
Breakout C6
Implementation of an innovative patient flow management system to reduce crowding and length of stay
Session Track: Improvement Science
Speakers: Mr. Mohamed Hawari,
Ms. Marwa Mahmoud,
Dr. Abdelfatteh El Omari
Moderator: Marwa Mohamed
CPD:
Level: All
Description
Surgical specialty center is supporting the capacity of Hamad General Hospital (HGH) - the only tertiary facility in Qatar- with 301 surgical beds distributed as 231 for acute surgical and 71 for critical and trauma services. The delay in transfer of non- Trauma acute care surgery cases negatively impacted both surgical outcomes and increase length of stay, resulting in an inevitable crowding in emergency department or double inpatient booking in both transferring and receiving facility. In this regard, the patient flow management team took appropriate measures in order to implement the Day of Surgery Admission (DOSA) principles in order to save one bed day/patient. Methods: The keynotes to promote the interfacility transfer of non-trauma emergency surgery cases without delay is the clear and well-documented communication between health care providers and SSC patient flow management team. The Institute for Healthcare Improvement (IHI) model of improvement (driver diagram) was used to identify the high-level factors, secondary, tertiary drivers and the appropriate action plan. Multidisciplinary team identified the reasons of delay interfacility through several round of meetings and discussions, and run multiple Plan DO Study Act (PDSA) cycles to reduce the time gaps between the transfer order and the time of bed allocation from 50% to 86% with 2 hours from the transfer order. Other PDSA cycles were run to substitute the elective admission by DOSA cases to save one bed day and reduce the length of stay. Results: Our data demonstrated that our team succeeded the challenge and reached the goals of the current project. In fact, the time gaps between the transfer order and the time of bed allocation were improved from 50% in 2020 to 86% within 2 hours from the transfer order. Moreover, with the support of health care providers collaboration and engagement of DOSA stakeholders, there were a significant improvement (10%), and decrease (10%) for DOSA and elective surgery, respectively. Our results showed that the ratio between elective admission and DOSA changed from 59:41 to 49:51 staring June 2021, and during 2022, respectively. Conclusion: Patient flow improvement in healthcare industry needs to a protocol a streamline the interfacility transfer and promote the cultural change from regular elective admission to DOSA admission in order to improve the outcome and reduce the cost.
Learning Objectives
- Optimizing the scheduled surgery admission process through reducing the length of stay and avoiding cancellation due to bed unavailability in surgical specialty center-HGH
- Improving the interfacility transfer through a multidisciplinary, collaborative, and participative approach among healthcare providers in the surgical specialty center-HGH
- Use of lean healthcare management tools to improve the quality of care, the patient flow, the patient safety and satisfaction, and to reduce the cost of care in the surgical specialty center-HGH
Details
Breakout C10
Creating Excellence in Person-Centered Care Using Certification Standards: Sharing Real-World Experiences at HMC Sites
Session Track: Person-Centered Care
Speakers: Dr. Hanadi Al Hamad,
Dr. Muna Al Maslamani,
Ms. Khadija Mohammed,
Dr. Nidal Asaad, Dr. Susan Frampton
Moderator:
CPD:
Level: All
Description
The Institute of Medicine published ‘Crossing the Quality Chasm’ over 20 years ago, formally identifying ‘patient-centeredness’ as a core aim of a high performing healthcare system. The publication received widespread attention and resulted in a level of interest and activity around patient centered care at both the provider and policy level that has continued to this day. Even though the importance of the patient perspective is now widely acknowledged, the progress made in this realm has been more modest than the gains made globally in quality and patient safety. Barriers have included lack of a clear understanding of which practices are tied to improved clinical outcomes, and lack of a clear pathway to implementing, sustaining and measuring those practices. The Certification for Excellence in Person-Centered Care was developed to provide a structured pathway and operational framework for establishing the evidence-based practices and processes necessary to sustain culture change in healthcare delivery settings. The standards serve as guidelines for designing care initiatives and benchmarks to measure effectiveness of cultivating a culture of continuous improvement and consistently orienting care around patients, families, and communities. This panel session will share several local hospitals’ experiences using the standards to improve person-centered care.
Learning Objectives
- Understand the evidence-base for person-centered practices that support better health, better culture, and better outcomes
- Describe some of the structural elements of a certification pathway for excellence in delivery of person-centered care
- Identify several key practices, structures and policies in place at local healthcare sites that have achieved certification for excellence in person-centered care
Details
Breakout C11
Can You Hear Me Now?
Session Track: Person-Centered Care
Speakers: Dr. Jeffrey Salvon-Harman
Moderator: Dr. Khawla Ahmed
CPD:
Level: Beginner
Description
Hearing loss and language barriers can impede successful and effective communication in the health care setting, sometimes with catastrophic consequences. Interventions to improve communication among patients with hearing loss and language barriers reduce the risk of safety events in multiple care settings.
Learning Objectives
- Highlight the importance of hearing and communication in healthcare coupled with the impact of hearing loss and language barriers
- Introduce strategies to assess and address hearing, communication and language barriers
Details
16:45-17:00
17:00-18:00
Plenary 2:
Patient-Centerdness and Redesigning Health and Care
Speakers:
Ms. Maureen Bisognano
Moderator: Ms. Mariam AlMutawa
Level: All
Venue:
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Description
Codesign and coproduction are two of the most vital and effective tools for leaders and clinicians today. In this session, we will share tools, ideas and outcomes for new models of care, codesigned for the aims of better health, best care, lower costs, equity and joy in work.
Learning Objectives
- Learn more about how to use patient-centered design for best care
- Share examples of how codesign and coproduction can lead to the Quintuple Aim
- Learn from new models from across the globe that can be replicated and shared
18:00-19:30
Poster Presentations
Poster Presentations
Speakers:
Poster Presenters
Moderator:
Level: All
Venue:
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Description
The authors of the posters will be presenting their quality improvement initiatives to all the participants. The presenters will be available for an interactive Q&A Session wherein participants are able to ask questions and clarifications for further learning. Participants will also be able to watch pre recorded video and audio presentations from the authors. Q&A session will be facilitated by on-duty poster team members by live chat function.
Learning Objectives
Recognize different quality improvement initiatives from across HMC, its partners and the greater region
Apply the change ideas learned from the poster presenters of the different QI initiatives
7:00-7:30
7:30 – 8:30
Breakout Group D
Breakout D1
Leadership Models for Co-Producing Joy in Work
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Amar Shah,
Dr. Muna Al Maslamani
Moderator: Ms. Maryanne Gillies
CPD:
Level: All
Description
Fostering joy in work is about creating systems that promote staff engagement, satisfaction, and resilience. This should be a shared responsibility of caregivers, leaders, and organizations. To that end, this session will share tested models for co-producing joy with staff through the IHI Framework for Improving Joy in Work and examples of leadership models and improvement methodologies known to nurture joy in work.
Learning Objectives
- Identify the key leadership behaviours that enhance joy in work
- Share the IHI framework for improving joy in work
- Demonstrate how quality improvement can support teams to create and enhance joy in work
Details
Breakout D2
The Kindness Movement
Session Track: Person-Centered Care
Speakers: Ms. Maureen Bisognano,
Dr. Dominique Allwood
Moderator: Dr. Moza Al Eshaq
CPD: 1 hour
Level: All
Description
Kindness needs to be at the business end of healthcare, yet too often we see the disastrous impact of leaders paying too little attention to the impact their behaviour has on others. Without kindness being front and centre to how we act, we don’t believe systems can deliver high-quality (or high value) care. In this interactive session, we will go beyond theory to explore and test what it means to be kind to patients, relatives, and the people we work with—and how to do it. We also invite delegates to join a growing global “movement”, exploring and promoting kindness.
Learning Objectives
- Think differently about kindness, and have a clear understanding as to why it is so central to quality and safety in healthcare
- Feel mobilised and equipped to act as role models and advocates for kindness within their teams, organisations and healthcare systems
- Have ideas, methods and tools which they can use to test to grow a culture of kindness in their work
- Have the opportunity to join a movement for kindness emerging from the forum
Details
Breakout D3
Leadership Behaviors in Developing a Culture of Safety
Session Track: Flow, Safety and Value Improvement
Speakers: Mr. Frank Federico
Moderator: Akhnuth Jones
CPD:
Level: Intermediate
Description
Culture reflects the values of an organization reinforced by the behaviors of the leaders and the behaviors that are allowed. Participants will examine the behavior necessary to support a culture of safety for every level of leadership in an organization. We will examine the application of the principles that are foundational to culture change and sustainability.
Learning Objectives
- Discuss how values are exhibited by the behaviors of leaders at every level of an organization
- Identify the behaviors that are necessary to impact culture
- Develop a plan to address gaps identified in a self-assessment of the organization
Details
Breakout D4
Training a New Cadre of Healthcare Workers through a Revised Curriculum - Lessons from Nigeria
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Sodzi Sodzi-Tettey
Moderator: Dr. Suhad Daher-Nashif
CPD:
Level: All
Description
To overcome the barriers to a pre-service health training curriculum that prepares the 21st century healthcare worker for the complexity of the healthcare system, leaders must intentionally collaborate to build on Deming’s idea that one can “never transform the prevailing system of management without transforming the prevailing system of education as they are the same systems.”
With lessons from Nigeria & Qatar, participants will be exposed to the curricula revision process, to tools and strategies for building relationships with stakeholders such as the regulatory bodies, tutors in the pre-service health training institutions, trainees, professional associations, implementing partners, and relevant government agencies.
Participants will learn how to facilitate the curricula revision process from conceptualization through design to implementation and evaluation.
Learning Objectives
- Describe a revised cirriculum for improving the training for a new cadre of Healthcare workers in Nigeria
- Learn lessons from the field in developing a cirriculum for a new cadre of healthcare workers
Details
Breakout D5
Understanding Capability Relating to Goals
Session Track: Improvement Science
Speakers: Dr. Robert Lloyd
Moderator: Prof. Guillaume Alinier
CPD:
Level: All
Description
Is your current process capable of achieving the stated target or goal for you improvement project? In this session participants will be shown how to determine very clearly if their efforts have any hope of achieving the aim of the project. Both conceptual and statical ways to make this determination will be addressed.
Learning Objectives
- Define process capability conceptually and statistically
- Demonstrate how to determine capability for different types of measures
- Use examples and case studies to show how easy it is to determine capability
Details
Breakout D11
Tying Shoes Saves Lives
Session Track: Improvement Science
Speakers: Dr. Jeffrey Salvon-Harman
Moderator: Ms. Victoria Terry
CPD:
Level: Beginner
Description
This session will explore how layering the Human Factors Analysis and Classification System on Root Cause Analysis processes together with applying High Reliability Organizing principles can greatly increase the learning and fidelity of action plans for system-level improvement from unintended events in health care.
Learning Objectives
- Introduce/review core concepts of Human Factors and High Reliability
- Understand the potential for synergy when Human Factors and High Reliability concepts are incorporated together in health care settings
Details
8:30-8:45
8:45-9:15
WHO Collaborating Center for Healthy Aging and Dementia
Speakers:
Dr. Ahmed Al Mandhari,
Dr. Hanadi Al Hamad
Moderator:
Dr. Kedar Mate
CPD:
Level: All
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Description
Hear from international, regional and local experts on the latest plans and objectives for the WHO to collaborate with HMC’s Department of Geriatrics and Long Term Care for healthy aging and dementia in Qatar.
Learning Objectives
-
Explain the global perspective on age friendly care
-
Identify the regional, strategic importance of healthy aging, dementia and WHO/HMC’s plans
-
Describe ways in which HMC will implement plans for collaboration with the WHO
9:15-10:15
Plenary 3:
Trust as a Determinant of Health
Speakers:
Dr. Kedar Mate
Moderator:
Mr. Nasser Al Naimi
CPD: /span>
Level: All
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Description
The pandemic and other recent challenges that our health systems face have helped us understand how important developing trusting relationships is in healthcare. This keynote will explore the importance of trust to restoring health and to building health systems capable of improvement. A set of ideas about how to build trust will be presented along with examples of how to do so at the individual, system and community levels.
Learning Objectives
- Understand the importance of trust as a determinant of health outcome
- Describe one important framework for building trust in health systems along with examples
- Identify examples from patient care, health systems and community-system interactions where trust can be built
10:15-10:30
10:30-11:30
Breakout Group E
Breakout E1
Care outside the hospital walls - Population Health panel
Session Track: Population Health
Speakers: Dr. Dominique Allwood,
Prof. Jason Leitch,
Dr. Nana Twum-Danso,
Dr. Rayana Bou Haka
Moderator: Dr. Nana Twum-Danso
CPD:
Level: Intermediate
Description
This session will be a facilitated panel discussion with four distinguished speakers sharing their experiences leading large scale improvements in population health and social care from a wide range of settings in England, Ghana, Scotland and Qatar. Integration with and divergence from the health care delivery systems will also be explored.
Learning Objectives
- Describe the principles of developing and facilitating large-scale improvements in population health and social care
- Identify key facilitators and barriers to large-scale population health and social care change in a range of high-income, middle-income and low-income settings
- Determine synergies and divergences between health care delivery and population health and social care strategies
Details
Breakout E2
The underappreciated roles of Epidemiology and Public Health in Quality Improvement
Session Track: Improvement Science
Speakers: Dr. Don Goldmann
Moderator: Mr. Mark Agramon
CPD:
Level: All
Description
This session will review fundamental principles of epidemiology and how they inform sound design and evaluation of improvement initiatives. In particular, epidemiology helps us understand and mitigate confounding and bias that can distort interpretation of the results we achieve, sometimes leading to claims of success that cannot be substantiated by rigorous analysis. Epidemiology addresses the important question, “Would the results have been the same had we not intervened,” perhaps due to secular trends or other initiatives – the so-called “counterfactual.” Key concepts will be presented in a straightforward, practical fashion, including illustrations from efforts to scale-up promising QI “bright spots.”
Learning Objectives
- Understand basic epidemiology concepts and methods (especially confounding, bias, and the counterfactual) and apply them to their own QI initiatives
- Understand and interpret relevant publications and whether or not the results can be attributed to the interventions that were delivered
- Apply core elements from major successful public health initiatives to major projects and programs in their own organizations and systems
Details
Breakout E3
Culture is the Foundation of Safety
Session Track: Flow, Safety and Value Improvement
Speakers: Dr. Jeffrey Salvon-Harman
Moderator: Mr. Ali Abdusatter
CPD:
Level: Beginner
Description
The culture that we work in and the outcomes that we are able to deliver are deeply related. In this session delegates will hear how patient safety and a culture of safety are inextricably linked, understand the core components of a safety culture and how we might promote this in our workplace settings.
Learning Objectives
- Describe the relationship between Safety Culture and achieving Safety outcomes
- Review core components of Safety Culture
- Understand implementation tactics for designing/re-designing institutional Safety Culture
Details
Breakout E4
Leadership Walkarounds
Session Track: Leadership, Resilience and Sustainability
Speakers: Dr. Robert Lloyd
Mr. Frank Federico"
Moderator: Ms. Deborah Nelson
CPD:
Level: All
Description
Many leaders think that if they get out of their office and just"walk around" the facility they are doing leader walkrounds. This is far from from what Leadership Walkrounds are all about. In this session participants will hear from IHI safety and improvement expeerts how to make this leadership characteristic part of the organization's ongoing quality journey.
Learning Objectives
- Learn why Leadership Walkrounds are a critical part of becoming a high Reliable organization (HRO)
- Understand the steps in conducting a leadership Walkround
- Explore how to set up, conduct and determine if leadership Walkrounds are making a difference
Details
Breakout E8
Business Case for Quality Improvement
Session Track: Improvement Science
Speakers: Dr. Amar Shah
Moderator: Mr. Emran Kanan
CPD:
Level: All
Description
How can we create a single way to manage quality and cost? How do we evaluate the true benefit of applying quality improvement? This session will present a practical framework to evaluate the return on investment from quality improvement. It will describe each level of return, with examples of real QI projects to illustrate the framework.
Learning Objectives
- Utilize a practical framework for articulating the types of return you might expect from quality improvement
- Identify examples of quality improvement projects that illustrate each type of return
- Understand how to bring quality and cost together in a single way of understanding value
Details
Breakout E11
Cancer Civil Society Organizational Framework for Ensuring Equitable Person-Centered Cancer Control and Securing a Safety Net for People Living with Cancer
Session Track: Person-Centered Care
Speakers: Dr. Hadi Mohamad Abu Rasheed,
Mrs. Hiba Nassar,
Mrs. Dana Basem Mansour
Moderator: Lamiaa Saleh
CPD:
Level: Intermediate
Description
There is a growing understanding and interest of cancer and equity. So it is of high priority to understand and support cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control which adopts a more holistic, health-promoting, and home & community-based approach to meet the evolving needs of community in cancer control.
Continuous professional development in cancer care and especially in early diagnosis and in breaking bad news for primary healthcare providers to represent a safety and quality net for cancer patients due to growing evidence of the effectiveness of their role in cancer control and in communicating difficult news to patients in a supportive way. The future of this crucial safety and quality net depends on working together and having intersectoral health, academic, and patient support organizations partnership.
Learning Objectives
- Understand the significance of Equitable Person-Centered Cancer Control from the perspective of people living with cancer.
- Understand the social determinants of health impact on cancer control.
- Describe the potential role of cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control.
- Perform needs assessment and training need analysis to design capacity building programs for their patient support organization.
- Design evidence-based professional development and capacity building programs to server as safety net for cancer patients.
- Solve their challenge with resources through implementation of intersectoral health and academic, and public private partnership in their organizational professional development strategies.
Details
11:30-12:30
12:30-13:45
Title:
The next 10 years of health and care around the world, what does the future hold?
Speakers: Dr. Don Berwick,
Prof. Jason Leitch,
Dr. Ahmed Al-Mandhari
Moderator: Dr. Dominique Allwood
CPD:
Level: All
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Description
This conversation session with Dr Donald Berwick, President Emeritus and Senior Fellow of the Institute for Healthcare Improvement and Professor Jason Leitch, National Clinical Director for the Scottish Government and Senior Fellow of IHI, will explore the future of health and healthcare as we emerge from the COVID-19 pandemic and start to look to the future.
Learning Objectives
- Have an increased understanding of the factors that are affecting healthcare as we emerge from the COVID-19 Pandemic
- Understand where we could apply our focus help us to create a strong future for our populations
- Reflect on what we can do as leaders to support the creation of this future
13:45-14:00
14:00-15:00
Breakout Group F
Breakout F1
Common language, common method - QI in pursuit of the Population Health
Session Track: Population Health
Speakers: Dr. Dominique Allwood
Moderator: Dr. James Laughton
CPD:
Level: All
Description
Improvement methods have long been effectively used in pursuit of improving the delivery of healthcare. But increasingly people are looking to improvement methods to tackle wider population health issues. Join this session to look at how we think differently to effectively translate improvement methods to make a difference to improve population health. Participants will hear more about different methods and how they can be applied in pursuit of tackling population health in the triple aim.
Learning Objectives
- Understand how improvement methods can be effectively applied to tackling population health issues through practical examples
- Recognise the similarities and differences between methods for traditional QI and population health improvement
- Develop new insights on how to draw on improvement methods to improve population health in your own work
Details
Breakout F2
Human Factors: How to Connect Humans with Systems for Better Culture and Better Performance
Session Track: Improvement Science
Speakers: Mr. Frank Federico
Moderator: Mr. Belal Zubie
CPD: 1 hour
Level: All
Description
Even the most diligent and competent people make mistakes. The science of human factors helps us to understand why this is and what we can do to build systems that make it easy to do the right thing and hard to do the wrong thing. In this session IHI faculty will develop attendees’ understanding of the human condition, and, focusing on the behavioral aspects, look at specific tactics and tools that can be used to prevent and mitigate human error in healthcare and improve patient safety.
Learning Objectives
- Describe the human condition and how human factors influence safety and performance;
- Implement tools and tactics to improve safety;
- Identify opportunities for improving human factors in your own setting
Details
Breakout F3
Joy in work to support a resilient and vibrant workforce able to provide best care for all
Session Track: Person-Cenered Care
Speakers: Ms. Maureen Bisognano
Moderator: Dr. Kimberly Leighton
CPD:
Level: All
Description
As our workforce suffers from the challenges of the last few years, now is the time for each of us to rethink how we can focus on joy in work for ourselves, our colleages and the people we lead/. In this session, we will share models create the conditions that we all seek: joy in work to support a resilient and vibrant workforce able to provide best care for all. New models and tools will demonstrate the effectiveness of new ways to lead at all levels in health care and in many sites for care.
Learning Objectives
- Learn new ways to measure and act for joy in work at all levels in health care systems
- Explore models and actions that leaders can take to improve morale, commitment, effectiveness and tenure for staff in health care today
Details
Breakout F4
Improving the Joy of the Healthcare Workforce - lessons from the field
Session Track: Person-Centered Care
Speakers: Dr. Sodzi Sodzi-Tettey,
Ms. Maryanne Gillies
Moderator: Dr. Khawla Athamneh
CPD:
Level: All
Description
This session combines experiences and lessons from Qatar and South Africa to highlight various efforts to better support frontline health workers in the heat of the Covid-19 pandemic. Through practical case studies, it will discuss core design principles around building agreement on the core purpose, promoting effective leadership actions, preventing harm to health workers, preservation of the mental and emotional health of providers and activating a rapid learning system. Participants will leave with better insights on strategies for protecting the healthcare workforce including preventing and managing moral injuries during peak crises.
Learning Objectives
- Identify key behaviours that enhace joy in the healthcare workforce
- Discuss IHI Framework for Improving Joy in work
- Describe examples from the field implementing joy in work
Details
Breakout F5
Holding the Gains, Implementing & Spreading Improvement
Session Track: Improvement Science
Speakers: Dr. Robert Lloyd
Moderator: Ms. Sahar Al Shamari
CPD:
Level: All
Description
The Sequence of Improvement consists of a series of steps that move a team from exploring the nature of an improvement opportunity to spreading success to other locations. But this journey is not linear and achieved quickly. In this session participants will learn the steps in the sequence of improvement and how to hold the gains they make.
Learning Objectives
- Describe the differences between testing, implementing and spreading an improvement
- Explore their own improvement efforts in light of the holding the gains criteria
- Analyze case studies to determine if more testing is needed, if it is time to implement or should we spread the improvement
Details
Breakout F8
The Qatar Covid-19 Diabetes Program: Person-Centered Diabetes Management during the Pandemic
Session Track: Person-Centered Care
Speakers: Prof. Abdul Badi Abou Samra,
Dr. Kedar Mate
Moderator: Dr. Manal Musallam
CPD:
Level: All
Description
COVID-19 disrupted many aspects of routine chronic disease management across our nations. In Qatar, during the pandemic, the Hamad Medical Corporation in partnership with the Primary Health Care Corporation launched a successful program to manage Type II Diabetes in older adults. Building on principles described in the chronic care model, many elements of this program are now being considered for the ongoing management of chronic diseases in Qatar.
Learning Objectives
- To understand the elements of the Chronic Care Model
- To learn about the Qatar COVID-19 Diabetes Program
- To understand which elements of the Diabetes Program should be continued even as the COVID-19 pandemic recedes
Details
15:00-15:30
15:30-16:00
Poster Awards
Ceremony
Speaker:Theatre
Speaker:
Ms. Elizabeth MacGillivray
Moderator:
Chairs and SPC Co-Chairs
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Description
In this session the speaker will show case the best practices of quality improvement and patient safety and acknowledge the well presented posters form best performing teams.
Learning Objectives
- Recognize best practices and presentations of QI projects
- Celebrate the best achieving teams in healthcare systems
16:00-17:00
Plenary 4: Scotland - a history and a future of innovation in healthcare quality
Speakers:
Prof. Jason Leitch
Moderator:
Dr. Abullatif Al Khal
Level: All
CPD:
Venue: Theatre
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Description
Scotland has a rich history of innovation in healthcare: from the world’s first cloned sheep (better known as Dolly) to pioneering the 3D printing of stem cells, from the discovery of antibiotics to the research that led to the MRI scanner. In the past 15 years, a different type of innovation has been taking place, one that has changed the culture of the NHS and the delivery of public services. Scotland has chosen quality as the organising principle of its public services. An approach based on assets, outcomes and co-production. This session will demonstrate Scotland’s globally recognised ambition to deliver high quality, people centred and assets based public services and share the lessons learned along the way.
Learning Objectives
- Understand the Scottish history of innovation in healthcare and how this has led to improving quality
- Engage with the lessons learned and reflect on their transfer to other settings
- Build on their own quality work with the learning from Scotland’s successes
17:00-17:15
Closing Remarks
Professor Abdul Badi Abou-Samra
CPD: 0.5 hours
Level: All
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Description
Hear from the Forum chairpersons as they recap key learnings and outcomes from the conference.
Learning Objectives
-
Understand the key outcomes, learnings and take-aways from the conference to inform our work in quality and safety in 2023.
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