Keynote Speakers
Maureen Bisognano
President Emeritus and Senior Fellow - Institute for Healthcare Improvement
Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, and ThedaCare Center for Healthcare Value. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Donald M. Berwick, MD, MPP, FRCP
President Emeritus and Senior Fellow - Institute for Healthcare Improvement
Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), is also former Administrator of the Centers for Medicare & Medicaid Services. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston's Children's Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) Governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He currently serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.
Dr. Martin Makary, M.D., M.P.H
Dr. Martin Makary, M.D., M.P.H. is a New York Times bestselling author and Johns Hopkins surgeon. His book, The Price We Pay, has been described as “A must-read for every American” by Steve Forbes and “a deep dive into the real issues driving up the price of health care” by Don Berwick. Makary is a frequent medical expert on NBC and FOX News and is a leading voice for physicians, writing for The Wall Street Journal and USA Today.
Dr. Makary was the lead author of the first publication on The Surgical Checklist and later served in leadership with Atul Gawande on the World Health Organization Surgery Checklist project. Makary has published over 250 scientific articles, including articles on organizational culture, vulnerable populations, and opioid prescribing guidelines. As a gastrointestinal surgeon, he is also an advocate for healthy food and lifestyle medicine.
Dr. Makary has been elected to the National Academy of Medicine and named one of America’s 20 most influential people in health care by Health Leaders Magazine. Dr. Makary speaks frequently on the future of health care and what it means for everyday Americans, business leaders, and health care professionals. His current research focuses on the appropriateness of medical care, health care costs, drug prices and low-income populations. His book, Unaccountable, was turned into the hit TV medical series The Resident, and his newest book, The Price We Pay, tells the stories of health care’s disruptive innovators and the new movement to restore medicine to its mission.
Christine Porath
Delivering practical insight backed by years of research collected from workplaces across the world, author and professor Christine Porath is the authority businesses turn to when they seek guidance into how to foster a civil and positive organizational culture by promoting the respect, inclusion, and well-being of all.
In a recent survey, 95% of respondents believed that we have a civility problem, and 70% believed incivility has reached crisis proportions. Incivility impacts productivity, hijacks focus, and creates stressful environments. It leads to an unpleasant work environment and organizational instability. It even affects customer, client, and stakeholder relations. And on a greater scale, it can lead to huge costs to the economy. Ultimately incivility cuts the bottom line.
Author and professor Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility.
Based on research that pulls from the experiences of tens of thousands of people across six continents in nearly every industry and type of organization, from startups and Fortune 500 giants to non-profits and government agencies, Porath reveals the power that respect and inclusion has to improve our lives.
Porath, the leading authority on workplace incivility, will show what you can do right now to improve your workplace’s culture. She highlights how people can take little actions to be more effective and influential.
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