11 December 2021 (Saturday)



8am to 11am

Root Cause Analysis (Workshop)

Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring.

Learning Objectives: 
  • Learn the best-in-class root cause analysis methodology proven in all types of industries and organizations for nearly 60 years.
  • Leverage the tools required to solve problems quickly and reliably—no matter how simple or complex. 
  • Discover how to seamlessly integrate RCA with programs like 8D, Six Sigma, Lean, ITIL, and CAPA.

Dr. Moza Alishaq; Dr. Farid Sohail; Dr. Raifeh Qaddoura, Dr. Somia Elfaki
Corporate Quality and Patient Safety Team

11am to 1pm

Stretch/Movement Break/Prayer/Lunch Time

1pm to 4pm

HARM FREE - Game Based Learning Session (Workshop)

The aim of this fun and engaging board game is to help the individual and team understand their role and responsibility in reducing patient harm. Record keeping and communication is a constant theme throughout the game which can be applied into a care setting

Dr. Moza Alishaq; Ms. Hessa Al Mannai, Ms. Elizabeth Ecabande, Ms. Sameera Bihi, Ms. Sunni Vinoy, Ms. Lucia Valdez

4pm to 7pm

Crisis Standards of Care: The Risk Management Perspective 

As COVID-19 continues to impact health care facilities across the US, many states are looking to implement a Crisis Standards of Care Plan due to staffing and resource shortages. This virtual workshop will discuss how a Crisis Standard of Care (CSOS) impacts care provision, ultimately providing guidance on rationing of care. This new standard of care will have ramifications for future malpractice cases, and recommendations will be shared on how to best document CSOS decisions and status.

Learning Objectives:
  • Discuss the purpose of a Crisis Standard of Care Plan at the state/facility level
  • Outline the components of a state’s (and facility’s) Crisis Standard of Care Plan
  • Create a Crisis Standard of Care Plan for their facility
Pamela Poop, Chief Risk Officer/Executive Vice President at Gallagher Bassett

7pm to 8pm


The Creative Healthcare Practitioner 

Creativity is a vital component of healthcare. In this talk by board-certified Internal Medicine physician Dr. Saundra Dalton-Smith, she shares how healthcare practitioners can tap into their creativity, why it’s important they do so, and how they can use creativity to improve patient interaction and successfully navigate challenging times.

Learning Objectives:
  • Learn the importance of remaining creative when navigating challenges
  • Identify how to find your creative spark
  • Learn the steps to building a creative team
  • Discover creativity boosting strategies to drive innovation

Dr. Saundra Dalton Smith, Best Selling Author

8pm to 8.15pm

Closing Remarks
Dr. Moza Alishaq and ASHRM Representative