10 December 2021 (Friday)



9am to 10am

HMC/PHCC Speakers

Dr. James Laughton

Topic: Leaning Towards a Culture of Risk

As leaders, we have a responsibility to establish the system and culture for Risk Management. What are the key aspects of Lean Culture and how can we apply the concept of Lean Culture in Risk Management?

Learning objectives:

  • Understand the concept of Lean Culture
  • Learn how to apply Lean Culture in a Risk context

Dr. James William Edward Laughton, BSc(Hons), MBBS(Dist), PGDip(Merit), MRCGP, FISQua, PCQI | Ambulance Service Group Head of Clinical Governance, Risk Management and Quality Improvement | Senior Consultant

10am to 10.30am


Live Open Forum is the part of the program where virtual audience will have the opportunity to ask direct questions to the Speaker(s)

Moderator: Johnievic Omorpe Valdez, Head of Risk and Patient Safety, HMGH

1030am to 11.30am

When Physician Behavior Becomes a Problem

Real or perceived behavioral issues, especially when an authority figure is involved, such as an attending physician, can create patient safety concerns. The way an organization addresses these will influence the culture of safety and the morale of the employees, and potentially limit exposure to lawsuits from patients or staff.

Learning Objectives:

  • Recognize problems with provider behavior
  • Describe the extent and gravity of possible consequences
  • Discuss potential approaches and solutions

Dr. Brigitta Mueller, Executive Director for Patient Safety, Risk and Quality at ECRI in Plymouth Meeting, PA

11.30am to 1pm

Stretch/Movement Break/Prayer/Lunch Time

1pm to 2pm

HMC/PHCC Speakers

Dr. Nawal Khattabi

Dr. Huda Saleh

Speakers CONFIRMED: Topic TBA

2pm to 2.30pm


Live Open Forum is the part of the program where virtual audience will have the opportunity to ask direct questions to the Speaker(s)

Moderator: Dr Raifeh Qaddoura, Risk Manager Corporate Quality Patient Safety

2.30pm to 3.30pm

Connecting the Heart with the Head: When High Reliability Meets Health Worker Safety

This session will describe the paradigm shift in the approach to preventing and responding to patient harm that includes establishment of a psychologically safe culture and management of harm that includes the benefits of providing effective empathic peer support for health care workers involved in harm events. The session will also demonstrate the importance of the need to integrate the concepts of high reliability and human factors safety science into these compassionate patient safety efforts.

Dr. Timothy McDonald, Chief Patient Safety and Risk Officer, RLDatix 

3.30pm to 4pm


Live Open Forum is the part of the program where virtual audience will have the opportunity to ask direct questions to the Speaker(s)

Moderator: Ms. Kakoli Roy, Senior Risk Manager Ambulatory Care Center

4pm to 5pm

Reducing Risk in Obstetrics: Human Factors and Perinatal Safety

Adverse outcomes in obstetrics continues to be a major liability for organizations. Although there have been attempts to perinatal care through implementation of bundles, implementation of drills and simulation training, and tools to enhance communication and teamwork, significant adverse events continue to occur. The study of human factors is concerned with the "application of what we know about people, their abilities, characteristics, and limitations to the design of equipment they use, environments in which they function, and jobs they perform." Understanding and strategies for mitigation of five principle human factors that contribute to perinatal safety is the purpose of this presentation. Five human factors that will be discussed are decision making, cognitive bias, drift, inattention blindness, and vigilance decrement. When there are failures of any of these, the chance for error becomes greater. Examples of how these human factors affect perinatal care will be given. After a discussion of the nature of each human factor, recommendations will be made for risk managers to mitigate their effects specifically in the area of perinatal care.

Learning Objectives:

  • Demonstrate knowledge of human factors as a discipline that relates to patient safety
  • List five human factors that affect outcomes in perinatal care
  • Decrease the chance for errors in perinatal care by applying risk mitigation principles to each human factor discussed

Lisa Matheny Director Risk Management and Patient Safety BETA Healthcare Group

Larry Veltman Risk Management and Perinatal Safety Consultant

5pm to 5.30pm


5.30pm to 6.30pm


Connecting Leaders. Preparing for the Future…

Planning for the future includes looking to the past. Join leaders from ASHRM & HMCS for the Keynote Panel as they discuss their own paths to become risk management leaders. They will then turn the conversation to the future as they provide attendees with where they see risk management heading and what may be on the horizon for the field.

Learning Objective:

  • Discuss possible future changes to the field of health care risk management.
  • Identify 3 characteristics of risk management leaders.
  • Determine what your organization can start doing today to be best prepared for the future.

Rebecca Cady, Vice President, Chief Risk Officer, Children’s National Medical Center in Washington, D.C.

Barbara McCarthy Enterprise Risk Officer Beverly Hospital, a member of Beth Israel Lahey Health

Prof. Abdul Badi Abou Samra, HMC Chief Quality Officer

Supreme Legacy and Delivery Representative, HMC

Moderator: Dr. Moza Alishaq

6.30pm to 7.30pm

Risk-Ethics: Ethical Perspectives in Risk Management Decision-Making

Bioethics and healthcare risk management endeavor to make right and just recommendations within ethical frameworks and legal principles. Though neither the bioethicist nor the clinical risk manager are responsible for direct patient care, their goals of patient-centered care and harm mitigation are often aligned. As such, they are complementary supportive professions who advise providers on issues of patient-centered care and safety, especially in assisting with both clinical and operational decision-making. However, differences in methodologies and insufficient interprofessional collaboration can result in the perception that risk management decisions or recommendations are intended to strongly favor institutional process over compassion to stakeholders (i.e. colleagues and patients). There are significant negative impacts to this perception including a culture of defense instead of transparency, moral distress and burnout, decreased collegiality and accountability, reduced patient advocacy, paternalistic decision-making, and a decreased focus on patient safety. Ultimately, this impact increases the risk of patient harm and liability, as well as contributes to a culture that is permissive of substandard care that is not patient-centered. The goal of my proposal is to explore (a) the overlapping natures of bioethics and healthcare risk management as complementary support professions and (b) the framework of how ethical RM decision-making can inform just outcomes in RM activity. I will employ andragogy learning principles through didactic education and multiple case studies in group activities to stimulate group engagement, analysis, and problem-solving. Cases will be looked at from both the RM and the bioethical lens, leading to innovative and thought provoking approaches to the "ethical management of risk" (Card, 2020).

Learning Objective:

  • Deconstruct the roles and similarities that culture and organizational ethics play in risk management through a working model that structures ethical arguments from a risk management perspective
  • Critique the role that RM plays in clinical ethics, research ethics, business ethics, and ethics committees
  • Develop a working model that structures risk management arguments from an ethical perspective that RMs can take with them for future use

Josh Hyatt System Manager Coversys

7.30pm to 8pm


Live Open Forum is the part of the program where virtual audience will have the opportunity to ask direct questions to the Speaker(s)

Moderator: Dr Farid Sohail, Head of Risk & Patient Safety Corporate Quality Patient Safety

7.30pm to 8.30pm

What a CMO needs to Know About Risk Management: Key Ingredients for Success

This learning session will be facilitated through the lens of a former Quality executive who now serving as a Chief Medical Officer in a large community hospital. The program will highlight the ways in which a CMO can amplify the quality, safety and risk message in a hospital. Real life examples will be shared that deepen and color a set of core tenets that leaders can use to mitigate risk and optimize quality and safety for our patients and caregivers.

Learning Objective:

  • Define key risk management knowledge for a CMC
  • Explore opportunities to optimize learning and partnership with your local risk management team
  • Identify behaviors a CMO can exhibit to enhance risk management at your hospital or health system.

Dr. Aaron Hamilton

8.30pm to 9pm


Live Open Forum is the part of the program where virtual audience will have the opportunity to ask direct questions to the Speaker(s)


End of Day 2/Preview of Day 3/ Looping video for 5 minutes