FAQs

1. How do I make a medical report request online? 

   You can find the online request webpage on HMC’s corporate website: (https://www.hamad.qa/en/medical-reports​). 

   Please read the instructions first and then click “Apply for Medical Report” and provide the relevant information needed to process your request. Below are some typical questions and answers to help you.

2. How do I pay for the request fees? 

   You will need to use a credit card when submitting online requests. 

3. Can I pay request fees using debit card? 

   No. At this time, only credit cards are accepted.

4. How long does it take before I receive my medical report(s)?

   Generally, a Medical Report takes around two weeks to complete; a copy of your file or CD can be delivered within three working days.

5. What can I do if I have not received my report after two weeks?

   Please contact the Health Information Management team through customer hotline numbers 40251566 / 40251564 / 40251563 and find out the reason for the delay.

6. Can I receive a copy of the report/images through my E-mail? 

   You can receive reports through email by selecting the delivery method as Email. However. Images (i.e. X-rays, MRIs, Mammograms, etc.) can only be received in a CD, collected in-facility or delivered through QPost depending on your request.

7. Is it possible to request multiple copies of my medical report? (Walk-in and QPost delivery requests)

   Yes, you can request for multiple copies. No extra fee will be charged for the additional copy if part of one request. If a separate request for an additional copy is made, then you will be charged QR 50 or QR 156 depending on the validity of your health card status.

8. Why was my online request rejected? 

   A staff member from the Health Information Management team will call you to inform you of the reason for the rejection.

9. How much will I pay for each request? 

   For each request, payment will be processed separately, and the amount will depend on the type of request and health card validity. The system will automatically generate the appropriate invoice for your case.

   • Copies of Files and/or Medical Reports cost QR 50 with valid Health Card
   • CD with relevant images costs QR 100 with valid Health Card
     • Without a valid Health Card, Copies of Files and/or Medical Reports cost QR 156
       
     • Without a valid Health Card, CD cost QR 156
       

10. Can I request a copy of an old report through the online portal?

    Yes. The same procedure and fees apply as stated before.

11. Can I get the refund if the request is cancelled for any reason?

    Yes – the fee you paid will be credited back to your account.

12. Can I request an urgent medical report online? 

    No, the processing time for a Medical Report will be two weeks. 

13. How will I be informed once the request is completed?

    You will receive a message by SMS (Walk-in and QPost delivery) or Email (Email delivery)

14. Can I check the status of the report online?

    Yes, you will be able to check using the Request ID provided at time of request.

15. What can I do if I feel the report content is incorrect / contains wrong information?

    Please contact the Health Information Management team through customer hotline 40251566 / 40251564 / 40251563 to discuss your concerns.

16. Is this online service available for all HMC hospitals? 

    Yes, this service is available for all HMC hospitals.

17. Can I request a single, common report from all specialties where I was treated?

    No. Currently you can only request separate reports from each specialty that treated you within a hospital.

19. Is there a time limit to request a medical report from the hospital?

    You can only request a medical report from the hospital you received your treatment or consultation within six months of that date. If you were seen more than six months ago by the doctor you want to get a report from, then you will need to arrange another appointment to ensure your medical status has not changed significantly.

20. Can I receive a copy of my Fitness and Disability Report?

    No. Once this type of report is completed, it is sent to Ministry of Public Health as per official requirement.

21. Can I receive medical reports in Arabic?

    No. We can only provide medical reports in English and you would need to arrange a translation into Arabic or any other language yourself.

22. I forgot my Request ID. How can I check for the request status? 

    If you forgot your request ID, you will not be able to check the status of the request online, but you can call the hotline 40251566 / 40251564 / 40251563 and provide the health card number to check the status of your request.

23. What can I do if my Qatar ID is expired; can I still request my report?

    Yes, but you will have to upload a copy of your valid passport.

24. I cannot remember the specialty and the doctor’s name. Can I still request for Medical Report online? 

    No. but you will be able to request for Copy of Files or CD. For Medical Report, you can call the hotline 40251566 / 40251564 / 40251563, to get the information related to the specialty and then you can submit through online.

25. Can I request a medical report for someone else? 

    If you are one of authorized persons mentioned below, you will be able to request medical report for someone else online. Anyone 18 years old and above needs to provide an authorization letter for both request and release of information.

    • Parents (Father/Mother)
    • Child (Son/Daughter)
    • Sibling (Brother/Sister)
    • Spouse (Husband/Wife)
    • Grandparent
    • Grandchild
    • Guardians can also apply with the relevant paperwork​​

26. How do I pay, if I have a health Insurance?
    If you have private health insurance and would like your insurance provider to cover the medical report fees, you will have to visit the facility and submit the request manually.

27. Can I request a medical report for treatment received in a government primary health center? 

    Medial Report and diagnostic test results cannot be requested by HMC for the tests or treatment received in Primary Health Care Centers (PHCC), but you can be provided with laboratory results only.