On the day of admission, your doctor will advise when he/she expects you to be discharged. You will also be informed of your discharge a day before your discharge date to allow you to make necessary preparations to be discharged before 11am. A discharge plan will be discussed with you, and a discharge summary handed over to you before discharge by your physician. Your physician will provide you with any instructions to ensure a smooth transition home and the unit Nurse will arrange for a follow-up appointment if necessary.
On the morning of discharge, your physician will confirm the discharge, so you can plan your pickup ride home. Taxis can be requested through your unit nurse. Upon discharge the Nurse will arrange for a wheelchair to transport you from your room to your car if needed. For transportation of your personal belongings to the car, the unit Nurse will request a bell person upon your request. There is a minimal fee for this.
You will also be provided with your discharge medication prescription which should be taken to the HGH pharmacy in order to receive your medication.
Billing procedures
Payment is required upon discharge for any chargeable services incurred during your stay. Payments have to be made at the cashier counter on discharge. Accepted payment methods include cash, debit and credit cards.
The State of Qatar is in the process of introducing a new National Health Insurance Scheme. For information about how this affects you, check here:
www.nhic.qa
Comments, suggestions or complaints
Patient and Visitors Service Center representatives are available to address all your information needs and are your main point of contact with regards to making suggestions, comments or complaints. They are located in the main lobby, as well as at the entrances of the Emergency Department and Outpatient Department. Additionally comments and complaint cards can be requested from the unit nurse.
