- I did not receive any text message for more than three working days.?
SMS notifications will be sent to the phone number registered in the health system of Hamad Medical Corporation. If you changed your mobile phone number recently, you must call the Nesma3k service on the number 16060 and request to update your phone number. You can also contact the appointment center on the WhatsApp service at 44393377 to know the status of your request.
- I try to call the appointment center number repeatedly and no one answers?
The appointment center receives many phone calls. You can try again or move to use the WhatsApp service at 44393377, which provides the full service for requests for clinical imaging (radiography).
- I received a text message stating my appointment, but this day does not suit me, what should I do?
Contact the appointment center by phone or instant message service and request to amend your appointment, and you will receive a text message within 24 hours containing the information about your new appointment.
- Do I have to fast before coming to my appointment?
Preparation instructions vary depending on the nature of the examination to be performed, you will receive a reminder phone call two days before the examination date and the call will include preparatory instructions for the required examination. If you have more inquiries about the nature of your preparations, you can request the instructions form through the WhatsApp service at 44393377.
- The doctor asked for a picture with a colored dye. Will the used dye affect my health?
The contrast used in clinical imaging procedures (Radiology) is approved medical contrast for these tests, and they are medically safe and necessary for accurate diagnosis of the medical condition. Like other preparations, there are some side effects of this contrast that differ from one person to another. The medical team in the Clinical Imaging Department takes the appropriate medical measures to deal with all possibilities of allergy, as it is possible to take anti-allergic drugs. The team will also request a kidney function test before the day of the medical procedure.
Please, make sure that you carry out the examination and other requirements that you are provided with before attending the procedure so that you do not face any delay or have to postpone the scheduled procedure for not completing the preparatory procedures properly.
- I am pregnant, will the examination affect the fetus?
The purpose of conducting the examination is to diagnose a specific medical complaint, and the attending physician must be informed that you are pregnant to choose the appropriate examination for you. Clinical imaging services apply effective measures to protect the mother and fetus from the risks of radiation in the event that a medical decision is made to conduct the examination. To ensure that all women are subject to the monitoring and protection system from radiation, your appointment may be rescheduled or you will be asked to undergo a blood pregnancy test prior to the examination.
