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Time
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Session, Title and Speaker
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Learning Objectives and Description
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8.30am to 9.30am
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Session:
Plenary 3
Title:
Someday It Will Be Me: Engaging Physicians in Person-Centered Care
Speaker:
Dr. Dael Waxman
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Learning Objectives:
• Describe three reasons for seeming lack of interest in person-centered care by physicians.
• Discuss three strategies that engage physicians in person-centered care initiatives.
• Identify at least one approach toward physician engagement to implement in their home institution.
Description:
Healthcare organizations that commit to transforming to a person-centered culture frequently find that their physicians are late or non-adopters of this caring approach. This presentation will examine reasons why physicians may be resistant and discuss strategies that invite physicians to engage, with the rest of the healthcare team, in this most humanistic of endeavors.
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9.30am to 10.30am
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Breakout Group F
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Session:
Track 1
Title:
You Cannot Manage What You Do Not Measure
Speaker:
Mr. Ilkay Baylam
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Learning Objectives:
• Identify the methods and steps to collecting data.
• Explain the difference between lead and lag measures.
• Create lead and lag measures for an upcoming initiative.
• Apply the PDSA methodology to your initiative.
• Discuss the process for developing your dashboard
Description:
In this presentation we will talk about the importance of measuring, what to measure and how
we can measure our impact on the Person-Centered Care practices
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Session:
Track 2
Title:
Families as partners : Family engagement as a core element of effective health practice in health care
Speaker:
Ms. ALAnoud ALFehaidi
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Learning Objectives:
• Explore the role of patient and family advisors
• Describe how to work with patients and family advisors
• Present tools to improve communication among patients, families, and clinicians
• Discuss how to communicate an adverse event to a patient and family members
Description:
Patient and family engagement offers a promising pathway toward better-quality health care, more-efficient care, and improved population health. Since definitions of patient engagement and conceptions of how it works vary, we propose a framework. We first present the forms engagement can take, ranging from consultation to partnership. We discuss the levels at which patient engagement can occur across the health care system, from the direct care setting to incorporating patient engagement into organizational design, governance, and policy making. We also discuss the factors that influence whether and to what extent engagement occurs. and how such engagement leads to improved outcomes.
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Session:
Track 3
Title:
Developing and Implementing Online Education and Therapy for Children with Special Needs in Qatar during Covid-19
Speaker:
Dr. Rajeev Thomas
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Learning Objectives:
• To identify the challenges imposed on education centers handling children with special needs during the Covid-19 outbreak in Qatar.
• To learn from the pioneering actions developed and implemented (completely in-house) at HOPE Qatar Centre for Special Needs - A case study on how the centre swiftly transformed its entire program into an online module that can be effective even among the children with intellectual and physical challenges.
• To identfy how to handle resistance to change, and to partner with teachers children, parents, and caretakers to ensure a high impact transformation when adversity strikes unannounced.
• To realize the role of mindset and skill set when transformation is initiated.
Description:
This is about HOPE Qatar Centre for Special Needs which is a pioneer in its own field,providing meaningful and affordable education and therapeutic intervention to children and youth of various nationalities. This presentation by the Founder and Managing Director of HOPE Qatar Dr. Rajeev Thomas describes the journey, the challenges, the vision and commitment, and the success of their pioneering effort which was rolled out even before the blended mode of education was recommended by the respected ministry.
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Session:
Track 4
Title:
Smooth Sailing Towards Partnership and Engagement
Speaker:
Ms. Angelica F Lalamunan
Ms. Gina Menezes
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Learning Objectives:
• Deliberate about Person-Centered Care
• Apprehend the Driver Diagram and the Person- Centered Care Model used to achieve the team aim.
• Discern “What Matters to You?” that includes Asking, Listening and Doing What Really Matters to the Patients and their Families.
Description:
The presentation is about Enaya Specialized Care Center/ DAAM Specialized Care Center provides 24- hour care to long- term care residents/ patients who are in a stable condition. The facility provides practices related to person centered care approach to ensure that all residents/ patients and their families have a better experience.
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Session:
Track 5
Title:
Leading with Empathy
Speaker:
Ms. Rhonda Williams
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Learning Objectives:
• Discuss 3 keys for successfully leading with empathy.
• Define empathy versus sympathy
• Review evidence on the power of empathy to transform the human experience in health care
• To gain an understanding of the power of words
• Define two types of communication: Head and Heart and understand the role they play in leading with empathy
• Identify actions leaders can take to lead with empathy
Description:
When leaders lead with empathy, there are benefits for the entire team. The result is a caring culture that fosters:
*Deeper connections with patients, families, and coworkers
*Greater patient engagement and improved outcomes
*More productive team interactions—with greater collaboration
Conflict
In this session, leaders learn what empathy is and how it differs from sympathy, the power of using words to transform experiences, and two types of communication important for leading with empathy.
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10.30am to 11.30am
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Breakout Group G
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Session:
Track 1
Title:
The Value of Qualitative Data
Speaker:
Ms. Karin Jay
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Learning Objectives:
• Identify the value of qualitative data and how this data can prioritize and support your quality improvement efforts.
• Review sources and methodologies for qualitative data collection
• Learn about the power of Co-producing data with Patients and staff
• Learn how to “leverage” your qualitative data
Description:
This session will explore how qualitative data can shape many elements of patient and staff experience and provide a valuable road for improvement efforts in quality, safety and person-centered care.
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Session:
Track 2
Title:
Patient & Family engagement in PHCC Pediatric Dental practices
Speaker:
Dr. Asmaa Alkhtib
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Learning Objectives:
• Highlight the importance of people centered service in planning and implementation of change with the pediatric dentistry clinics as an example
• Illustrate the evolution of PCC in dental service in PHCC and the clients’ role in service excellence journey G30
Description:
The presentation discuss how the PCC approach enabled dentistry services to approach the implementation of services to be inclusive from a client’s perspective.
In order to achieve this, a few methodologies were employed to attract a client’s input. One of the earliest examples of this commenced early Q1 2018 whereby the Asnani (School Oral Health) Program undertook a survey with the parents of children.Q4 2018, a need to see and treat special needs children was identified. A collaboration with stakeholders (internal and external to PHCC) was initiated with the additional component of having a client’s input which was a major contributory factor in the training of pediatric dentists who would be treating clients.By close of Q4 2019, a Dentistry PFAG (Partner Family Advisory Group) was established to further support the implementation and development of clinical services.
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Session:
Track 3
Title:
Transforming Care Through Design
Speaker:
Ms. Takwa Mahmoud Abdel Razek Mohamed Abou Salem
Ms. Lisha Abraham
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Learning Objectives:
• Relate how to work closely with patients and staff to co-design health services
• Be introduced to a range of tools and methods to support co-design in practice
• Recognize the value patients bring to improving quality, safety and experience of care
• Know where to go to find out more information
Description:
When you start to work closely with patients to understand their needs and support them to achieve their health goals you cannot go back to your old way of working
about using experience to gain insights from which you can identify opportunities for improvement
…about experiences not attitudes or opinions
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Session:
Track 4
Title:
Partnering with Patients, Families and the Community in Care and Service Design
Speaker:
Dr. Samya Ahmad Al Abdulla
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Learning Objectives:
• Promotion of organization-wide engagement in people centered care initiatives
• Understanding the importance of patient centered care to improve service delivery and health outcomes
• Empowering patients to be active participants in their care and support informed decision making
• The value of building strong partnerships with patients and families to meet organizational objectives
• Utilizing patient feedback to drive health service transformation
Description:
This session will outline how patients and families are the center of decision making and work as partners with PHCC to design and improve health care services; supporting the organization to provide first class services and get the best health outcomes for the public
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Session:
Track 5
Title:
If You Take Care of Your Employees, They Will Take Care of the Patient
Speaker:
Mr. Ilkay Baylam
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Learning Objectives:
• Describe staff satisfaction and hygiene factors
• Introduce Herzberg’s hygiene factors and motivation factors
• Present practices that is designed for staff satisfaction in a case study from Turkey
Description:
In this presentation we will talk about staff satisfaction and will provide example of staff motivating processes from Anadolu Medical Center/Turkey along with videos.
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11.30am to 12.30pm
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Lunch & Prayer
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12.30pm to 1.30pm
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Session:
Plenary 4
Title:
Patient Keynote (Arabic)
Speaker:
Mr. Aqeel Saleh Al Maraghi
Ms. Aisha Fahad Al-Marri
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Learning Objectives:
This session is focused on learning from the experience of patients and families. Patients and family speakers will share a narrative of their real life stories about how the overcome challenges and continue to inspire others about their experience. At the end of the session, participants will be able to:
1. Better understand the patient and family experience of care
2. Become better informed about patient needs and expectations
3. Inform and inspire systemic opportunities for improvement
Description:
Patient stories has become an essential method of developing more empathetic relationships between clinicians and patients, based on a deeper understanding of the patient experience.
In this session, participants will hear stories shared by patients and families who overcame challenges and learned valuable experience as a recipient of care.
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1.30pm to 2.30pm
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Breakout Group H
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Session:
Track 1
Title:
Managing diabetes from a family centered care perspective : A new paradigm shift
Speaker:
Dr. Hashim Mohamed
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Learning Objectives:
• Define what is diabetes family-centered care
• Understand how family -centered care influences glycemic control and reduces complications
• Introduce health care professionals to the dynamics of family centered care and their role In decision-making.
Description:
Diabetes care often takes place at the level of families and family members lacking diabetes knowledge offer sub optimal diabetes home care, predisposing patients with diabetes to dysglycemia , poor health outcomes and reduced quality of life . Comprehensive literature review was utilized in relation to family-centered diabetes care evaluating discoveries of other researchers. The results of literature review have demonstrated that Family-centered diabetes care improves metabolic control, knowledge of both patients and families and reduces diabetes complications.
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Session:
Track 2
Title:
Benignitas
Showing Compassion Amidst the Pandemic
Speaker:
Dr. Muna Al Maslamani
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Learning Objectives:
• Identify ways to continue implementing PCC practices while adopting to COVID-19 health and safety protocols.
• Identify ways to deliver compassionate care to COVID-19 patients
• Attain ideas in promoting activities that establish compassionate care and support to staff
• Establish PCC practices that encourage staff engagement
Description:
The session will discuss how an Infectious Disease facility managed to provide Person-Centered Care practices despite restrictions due to COVID-19.
It will showcase how Communicable Disease Center adapted PCC before the pandemic and how the center modified the practices following the changes brought by COVID-19. While managing the country’s battle against COVID-19, CDC underwent for PCC Certification
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Session:
Track 3
Title:
The Drivers of Patient Experience and Why does it Matter
Speaker:
Dr. Rana Abdel Malak
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Learning Objectives:
• Examine the core drivers of Patient experience in healthcare
• Compare and contrast evidence based patient experience frameworks ( IHI and The Beryl Institute)
• Explore why patient experience matters in organizational transformation / effectiveness
Description:
This is about the development of the patient experience concept and its high relevance to healthcare. The drivers of patient experience will also be examined using a compare and contrast approach of the two prominent and evidence based frameworks on the topic (Institute of Healthcare Improvement and The Beryl Institute), followed by suggestions from the practice for successful implementation of these drivers and organizational transformation.
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Session:
Track 4
Title:
Phoenix Rising, Resurrecting your Workforce
Speaker:
Dr. Kimberly Barrieault
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Learning Objectives:
• Describe the pandemic experiences of many leaders, physicians, providers, and other direct caregivers;
• Explain the resulting physical, mental, psychological, and emotional impacts of these experiences;
• Identify ways to evaluate levels of stress/burnout;
• Summarize important factors of a caring culture; and,
• Recommend next steps critical to the support and healing of leaders, physicians, providers, and other direct caregivers.
Description:
Burnout data suggests that entering into 2020 much of the healthcare workforce was already dealing with issues of stress, burnout, and similar challenges. These were all intensified as the COVID-19 pandemic took hold. Against this pre-existing backdrop of burnout leaders, physicians, providers, and other caregivers shifted into crisis management mode. Everyone stepped up, did their best, pitched in as needed, and performed long hours at the peak of their ability. Healthcare workers sacrificed and they suffered. Days turned into weeks, weeks turned into months, and now, although case and morbidity numbers have decreased, the months have surpassed the one-year mark. This has taken an enormous toll and tasked board members with evaluating the impact and determining the next steps needed to support their teams, restore trust, and enable all team members to show up fully to do the caring work they are called to do.
In this one-hour session, Dr. Kimberly Barrieault, Psy.D., will discuss the pandemic’s impact on leaders, physicians, providers, and other direct caregivers, and then provide guidance for moving forward to resurrect your workforce and organization.
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Session:
Track 5
Title:
Al Wakra Hospital - Pediatric Division’s Milestones Towards Person-Centered Care
Speaker:
Ms. Ghadeer Mustafa
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Learning Objectives:
• To showcase the different evidence-based strategies established by Pediatric Division in Al Wakra Hospital that promotes care transformation, patient and family engagement and supports corporate strategic plan.
• To emphasize on the impact of the initiatives and innovations led by Pediatric Division in driving improvement to create measurable changes in patient care.
• To highlight the importance of knowing what matters to the patients, their families, and communities in delivering care with compassion and excellence.
• To encourage all healthcare workers especially leaders to make a proactive commitment in providing person-centered care.
Description:
The presentaion is about how Al Wakra Hospital - Pediatric Division (Pediatric Emergency Department (PED), Pediatric Intensive Care Unit (PICU), Neonatal Intensive Care Unit (NICU), and Pediatric Inpatient, continuously provides care for all neonates and pediatric patients In congruence with our scope and in the language of Pediatrics, milestones are behavioral or physical checkpoints in children’s development as they grow. Skills that parents often look forward to and acclaims when the child reach developmental achievement. An initiative that raises awareness to the staff and parents about how significant for them to know the child’s developmental milestone for early identification of delay or disability and to act promptly for early intervention.
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2.30pm to 3pm
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Break and Prayer
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3pm to 4pm
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Breakout Group I
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Session:
Track 1
Title:
HHQI: Train, Inspire and Engage
Speaker:
Dr. Khawla Ahmad
Dr. Aisha Al Adab
Dr. Mohamad Alabiad
Ms. Sahar Dahawi Al-Shamari
Ms. Safia Bibi Sayed
Dr. Jawed Iqbal
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Learning Objectives:
• To enable healthcare professionals to focus on person-centered care improvement initiatives addressing the needs of the patients and their
• To explore the impact of the Capacity & Capability Building programs on addressing the needs of the patients, families and healthcare providers
Description:
Qatar’s changing healthcare landscape has meant that a renewed focus on quality improvement and efficiency is required to deliver sustained changes to maximize resources that will translate and influence person-centered care and patient safety. It talks about an approach that establishes and delivers the science of improvement knowledge and skills at targeted levels across HMC and its healthcare partners to build capacity and capability that translates into results focusing on what matters for the organization, the staff and to the patients being served. Utilization of this methodology in Capacity and Capability Building has generated QI champions, advisors, leaders and experts equipped with the science of improvement knowledge and skills across HMC and its healthcare partners which enables healthcare professionals to embed person centered care and transformation in their improvement initiatives. The presentation will discuss on strategy to enable and provide opportunities for healthcare professionals at all levels in their initiatives which results to patient safety and person-centered care in all aspects of care delivery.
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Session:
Track 2
Title:
Creating Partnership to achieve Optimal Physical Therapy care for the residents of ENAYA and DAAM Specialized Care Center
Speaker:
Mr. Suneer Ameer Kannu
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Learning Objectives:
• Define what is optimal Physiotherapy care in long term care facilities
• What are the components of optimal Physiotherapy care in this setting
• Identify the role of the PT team, PCC steering committee and PFAC
• What are the steps taken to improve the service and drive a transformation
• Recognize the demand and concerns of the residents and their families being the center of care
• Create a partnership with the leadership, care provider and prioritize the receiver of care
• Enumerate the solutions, action to be taken, and effective implementation
• Assess and measure action taken through survey and feedback from
• Analyze the data and give a report to the committee
Description:
The presentation is about Enaya and Daam are long-term care facilities under Rumailah hospital, residents here are mostly bedbound with multiple comorbidities and require a different level of physical rehabilitation. The Physiotherapy (PT) team has been aspiring to provide the best care, delivering an individualized plan of care to regain mobility and functional ability. In coalition with Planetree-Person centered care steering committee team of Enaya, PFAC or Patient family advisory committee was formed, creating a platform for the patient family members, caregivers, and patient themself to put their perspective in the given care. The Physiotherapy team transformed their care and achieved their goal of providing optimal physiotherapy care for their patients of Enaya/ Daam.
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Session:
Track 3
Title:
Process is the Secret Sauce
Speaker:
Ms. Mandy Kilmartin
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Learning Objectives:
• Develop an enhanced understanding of person-centered culture
• Identify the elements of processes that drive success across an organization
• Describe the role of caregivers in driving person-centered culture
Description:
Organizations pursuing person-centered excellence often ask: What is the key to creating authentic cultural transformation? The answer may be simpler than you think.
As the world’s first and only organization to recognize excellence in person-centered care, Planetree’s evidence-based framework provides the guidance for implementing processes that are the “secret sauce” for building and sustaining organizational culture change.
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Session:
Track 4
Title:
Humanizing Dementia: Building a Person Centered Culture for Dementia Care
Speaker:
Ms. Sumayya Hussein Mohamed Naji
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Learning Objectives:
• Find ways to accept dementia
• Understand and treat dementia patient with kindness
• Find ways to stop stigma and discrimination against dementia patients.
Expected Outcomes
• By the end of the session we are able to relate and develop compassion to people with dementia
• Able to understand that it’s not their choosing to have dementia
• Find ways to better improve on how we treat people with dementia
Description:
Humanizing dementia: It comes from a belief that there is an ethical and moral obligation of the society to view and understand people living with dementia are also human beings and are not to blame for their condition. The lack of understanding what dementia really is leads to fear of developing dementia which in the end leads to stigmatization and discrimination.
The essence of nursing care for a patient with dementia is about getting to know and value people as individuals and not by their condition.
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Session:
Track 5
Title:
Joined Geriatric-Dermatology Virtual Clinic: Telemedicine-based Care for Elderly Patients with Skin Diseases in Qatar
Speaker:
Prof. Dr. Martin Steinhoff
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Learning Objectives:
• A novel approach to meet the many challenges our elderly patients meet such as transport, specific comorbidities, socio-economic needs, time for explanations to patients and caregivers
• To promote early dermatologic condition detection in high-risk patients via the developed virtual platform
• To provide direct-patient physical examinations and management for complex cases
Description:
The presentation is about The ‘GeriDerm’ clinic, which stands for geriatric dermatology, is a newly launched dermatology-based service at Rumailah hospital, inspired by the needs of our elderly population living in the State of Qatar. The global demographic transition directs to an increasing trend towards the elderly population aged 65 years and above. Not only the ‘GeriDerm’ service aims to achieve the best healthcare standards provided to the elderly during the current COVID-19 pandemic, but rather serves as a continuous advanced technology-based framework for caring for older patients with skin disease.
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4pm to 5pm
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Breakout Group J
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Session:
Track 1
Title:
Optimizing a Positive Team Culture by Building Joy in Work and Staff Wellness within Hamad Healthcare Quality Institute
Speaker:
Ms. Catherine Jamias
Ms. Ana Mar L. Jimena
Ms. Maryanne Gillies
Ms. Smita Prasad Vazhappilath
Mr. Mark Adrianne Agramon
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Learning Objectives:
• To build staff engagement, enhance team building, and good communication and coordination with each other.
• To create safe working environment, staff physical and psychological wellness.
Description:
Joy in Work is defined as the most joyful, productive, engaged staff feeling both physically and psychologically safe, appreciate the meaning and purpose of their work, have some choice and control over their time, experience camaraderie with others at work, and perceive their work life to be fair and equitable.The HHQI huddle is the team’s opportunity to share what went well, celebrate our accomplishments, seek opportunities for further improvements and intentionally make plans for the week and months ahead. We share “ what matters to me” in both professional and personal sense as we learn to share experiences and grow together as a healthcare family.As we are moving for further improvement, our next steps will be sustaining the camaraderie within HHQI, modernizing the visual huddle board, HHQI is collaborating with the Nutritionist, Physio/Occupational therapist, and Mental Health professionals for the Staff Wellbeing Program and dedicate a space for wellness area.
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Session:
Track 2
Title:
Virtual Customized Physical Rehabilitation Program in falls prevention
Speaker:
Dr. Kawa Ghaforaziz Amin
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Learning Objectives:
• Establish a customized physical therapy rehabilitation program for the community-based populations in digital format.
• Define anatomical and physiological causes leading to fall and frailty in older adults.
• Identify importance of physical activity in reducing or preventing falls.
• Identify the necessity of transformation care during the covid-19 pandemic.
• Describe the changes were made for continuity of care and services provided. Ø
• To establish a model for continuity of physical rehabilitation without delay in the community in Covid-19 pandemic and beyond.
Description:
This is about how the geriatric population is rising worldwide due to advancements in medical technology and new treatment options. It has led to an increase in life expectancy.The fall prevention clinic has known to reduce fall incidences and frequent visits to medical services among the geriatric population and improve their Quality of life. Furthermore, the program aims to promote continuity of physical rehabilitation during pandemics maximizing physical capacity in older adults.
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Session:
Track 3
Title:
Hearts for Care
Speaker:
Mr. Mohamad Alabiad
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Learning Objectives:
• Relate the current status of healthcare system and its consequences.
• Revise impersonal care and clinical detachment and its effect on patient care.
• Apply whole-person care and appraise its value in practice.
• Estimate the importance of empathy and kindness in maintaining humanity care.
• Choose positive thinking and self-compassion to combat stressful situations in healthcare.
Description:
The topic will focus on relational aspects of patient care and how that will affect on both, the patient himself and the health provider Why do we have an epidemic of depression, stress and burnout of health providers and how compassionate care may heal our spirits.How we change the system and create the supportive environment that encourages humanity, compassion and vulnerability How health providers become self-compassionate being kind and understanding towards themselves in cases of pain and failure rather than being harshly self-critical Mind how to care, learned optimism, being present, mindfulness and meditation all are helping strategies and techniques for optimal care
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Session:
Track 4
Title:
If It Were Your Family, What Would You Want? A Balanced and Informed Approach to Reinstating Family Presence
Speaker:
Ms. Sara Guastello
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Learning Objectives:
• Understand the unintended consequences of family presence restrictions and the impact on patients, families, nurses and other caregivers.
• Explore strategies for advocating for evidence-informed, data-driven and person-centered visitation policies.
• Obtain practical guidance on how to apply family presence principles that keep families safe and together during challenging times.
Description:
Evidence supports that the presence and participation of family is vital to the healing process. Whether as a healthcare executive, policy maker, direct or indirect caregiver, it is a fundamental role for all healthcare professionals to advocate for family presence. In this session, participants will be introduced to a new tool that supports nurse leaders and other decision-makers in advocating for evidence-informed, data-driven and person-centered visitation policies – now and in the future. Hear how teams around the world have used this tool and learn practical guidance on how the family presence principles have been applied toward an aim of keeping families safe and together during healthcare encounters.
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Session:
Track 5
Title:
Leading Person-Centered Care Program Initiation in your Healthcare System – Jumpstart 101
Speaker:
Ms. Sharda Udassi
Ms. Dina Schnurman
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Learning Objectives:
• Explain which hospital wide systems are needed to incorporate multidisciplinary, person and family (PCC) centered care in day to day health care settings
• Explain how to incorporate PFCC in day to day Outpatient health care settings
• Explain how to incorporate PFCC in day to day Inpatient health care settings
Description:
Interdisciplinary Workshop with representatives from Physician, Nursing, Allied Health, and Patient Experience Teams will be co-presenters to reflect the important of interdisciplinary approach. Start with 5 minutes, survey questions asked from the participants – to assess their perception and knowledge of what is person centered care. 30 Minutes presentation on very practical steps that need to be taken to start the Person Centered Care (PCC). This will include leading PCC by embedding it in the healthcare organization structure by development of PCC specific committees and equally important is including PCC in all existing quality and safety, and other relevant operational committees.10 minutes, same survey questions asked from the participants – to assess their perception and knowledge of what is person centered care and what are essential steps needed to start this program in a healthcare organization and compare responses to start of the session, reflecting improvement.
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5pm to 6pm
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Breakout Group K
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Session:
Track 1
Title:
Managing diabetes from a family centered care perspective : A new paradigm shift
Speaker:
Dr. Hashim Mohamed
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Learning Objectives:
• Define what is diabetes family-centered care
• Understand how family -centered care influences glycemic control and reduces complications
• Introduce health care professionals to the dynamics of family centered care and their role In decision-making.
Description:
Diabetes care often takes place at the level of families and family members lacking diabetes knowledge offer sub optimal diabetes home care, predisposing patients with diabetes to dysglycemia , poor health outcomes and reduced quality of life . Comprehensive literature review was utilized in relation to family-centered diabetes care evaluating discoveries of other researchers. The results of literature review have demonstrated that Family-centered diabetes care improves metabolic control, knowledge of both patients and families and reduces diabetes complications.
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Session:
Track 2
Title:
Light In Darkness
Speaker:
Dr. Samar Hashim
Mr. Mehdi Dabbous
Ms. Kumari Theresa
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Learning Objectives:
- Define Compassion and its benefits
- Compassion Human Interaction Training and Workshop
- Light in Darkness during COVID-19 Pandemic - Moving Forward
Description:
Compassion has multiple meanings: deep feeling of sympathy, caring, being kind. Being compassionate is way of living not only act on one occasion. Compassion is best taught to any one at childhood by role modeling, how to care, share and help each other. How to have joy in life in each single minute. Compassion in health care sector is when group of individuals, teams and institutes work together, support each other, provide excellent care with love to the patients and community. Compassion in healthcare can improve staff efficiency by enhancing cooperation between individuals and teams and between patients and healthcare professionals.
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Session:
Track 3
Title:
Planetree International Framework for Excellence in Person-Centered Care
Speaker:
Ms. Christy Davies
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Learning Objectives:
• Understand the Person-Centered Care Certification® framework and criteria, including critical success factors for sustainable implementation of person-centered practices
• Be familiar with the Certification program, including applicability across the continuum of care, across cultures around the world, and the benefits to patients, residents, families, and caregivers
• Understand how to use Planetree’s Certification Program Manual, criteria, and framework tools to operationalize person-centered practices, and ultimately determine readiness to apply for Certification for Excellence in Person-Centered Care.
Description:
Planetree International’s Person-Centered Care Certification® is the world’s first and only recognition program that celebrates excellence in person-centered healthcare organizations across the care continuum and around the world. Informed by the quantitative evidence-base and the qualitative experience-base, the Person-Centered Care Certification® program provides a structured, operational framework for evaluating the systems and processes necessary to sustain organizational culture change. Through a rigorous validation process that engages patients, their families and caregivers, the program recognized healthcare organizations and providers that have achieved superior levels of practice of person-centered care.
Attendees will receive an overview of the Certification criteria and framework of quality, partnership and compassion, and how those criteria drive outcomes. They will receive practical guidance on the critical success factors of implementation and evaluation of their person-centered practices, and how the utilization of the Certification framework can generate powerful momentum to propel an organization’s culture change journey to new heights.
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Session:
Track 4
Title:
Partnering with Patient and Families to improve quality and safety: The Aspetar experience
Speaker:
Dr. Syed Sajid Ahmed
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Learning Objectives:
• Discuss the relevance of patient and family engagement in the context of person-centered care
• Illustrate how new initiatives have improved patient and family engagement
• Utilize knowledge gained to your own context 4. Summarize lessons learned
Description:
It discusses how programs were conceptualized, translated into Arabic and implemented in a local environment. One key program highlighted in the presentation will be the Aspetar Patient Partner program. The intent of the patient partner program is to recruit former patient(s) representative of the Aspetar patient population who have insight into Aspetar care and administrative support processes. Not unlike new employees in an organization, the key is to have partners interested and willing to be engaged on a relatively continuous basis. The presentation describes the partnership journey so far and plans to strengthen and widen it in the future.
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Session:
Track 5
Title:
Leading Quality Improvement in PCC
Speaker:
Mr. Syed Hamza Aman
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Learning Objectives:
• Describe clear, person-centered expectations which assist in attracting high quality, motivated talent.
• Interpret useful insight in PCC QI strategy and approach.
• Recognize PCC QI attributes leading to improvement outcomes.
• Demonstrate successes and challenges while on PCC QI journey.
• Summarize the use of technology and QI during current landscape.
Description:
Amongst the significant enabler was creating a supportive environment that will allow people to collaborate and work together. This entails the development of an Integrated Quality Improvement (QI) plan and framework in partnership with clients. Providing the necessary knowledge on QI tools and concept that will enhance partnership and engagement between clients and staff through training delivery.
Further, it will describe how improvement outcomes can be achieved that stems from engaging clients and families. Highlight client partnership through experience-based co-design/value stream mapping, creation of learning objectives, planning, implementing and spreading QI projects, using advanced QI technology and more importantly celebration of success. This will be relevant and applicable to experienced and new leaders.
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6pm to 6.15pm
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Session:
Poster Awards Ceremony
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Learning Objectives:
The participants will be able to learn from the experiences of poster presenters in implementing project initiatives using PCC practices and methodologies.
Description:
Top posters will be awarded at the ceremony
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6.15pm to 6.30pm
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Session:
Closing Remarks
Speaker:
Dr. Abdulla Al Ansari
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Learning Objectives:
Participants will be able to recall all the learnings from the forum and inspire them how important the concept of Person-Centered Care in healthcare and in general.
Description:
Summary of overall forum Learnings
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