Program Schedule and Sessions Learning Objectives

Date & Time

Topic and Learning Objectives

Faculty Name

30^th September
8.15am - 10.30am

Session 1: Introduction to Health Care Improvement
8:15 - 9:15 am

Learning Objectives:

After completing this course, you will be able to:

1. Describe common challenges for health care systems around the world.
2. List the six dimensions of healthcare and the aims for each, outlined by the Institute of Medicine in 2001.
3. Explain the value of improvement science in health care.

1. Dr. Faiza Shaukat Shahzad Malik

2. Dr. Aisha Al Adab

3. Mr. Emran Kanan

Session 2: How to Improve with the Model for Improvement
 9:30 - 10:30 am

Learning Objectives:

After completing this course, you will be able to:

1. List the three questions you must ask to apply the Model for Improvement.
2. Identify the key elements of an effective aim statement.
3. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
4. Use change concepts and critical thinking tools to come up with good ideas for changes to test.
5. Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.

1. Dr. Almunzer Zakaria

7th October
8.15am - 10.30am

Session 1: Testing and Measuring Changes with PDSA Cycles
 8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe how to establish and track measures of improvement during the “plan” and “do” phase of PDSA.
2. Explain how to learn from data during the “study” phase of PDSA.
3. Explain how to increase the size and scope of subsequent test cycles based on what you’re learning during the “act” phase of PDSA.

1. Ms. Fida Ahmad

2. Dr. Poonam Gupta

Session 2: Interpreting Data: Run Charts, Control Charts, and other Measurement Tools
 9:30 - 10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Draw a run chart that includes a baseline median, a goal line, and annotations.
2. Describe the difference between common and special cause variation.
3. Explain the purpose of a Shewhart (or control) chart.
4. Apply four rules to identify non-random patterns on a run chart.
5. Explain when and how to use the following tools for understanding variation in data: histograms, Pareto charts, and scatter plots.

1. Ms. Fida Ahmad

2. Dr. Poonam Gupta

3. Dr. Mukesh Thakur

14^th October
8.15am - 10.30am

Session 1: Leading Quality Improvement
 8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe how to lead an improvement project through four key phases.
2. Identify and describe the components of IHI’s Framework for Spread.
3. Apply strategies to assess and overcome resistance to change.
4. Apply strategies to work effectively with interprofessional colleagues.

1. Dr. Jim Laughton

Session 2: Introduction to Patient Safety
 9:30 - 10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Summarize the scope of medical errors and preventable harm to patients in health care.
2. Describe the impact of medical errors on patients, families, and providers.
   
3. Explain why blaming and punishing individuals for errors rarely improves patient safety.
4. Identify four ways any provider can improve safety for patients in his or her direct care.

1. Dr. Jim Laughton

2. Dr. Monkez A/Razak Al Masri

28^th October
8.15am - 10.30am

Session 1: From Error to Harm
 8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Explain the Swiss cheese model of error.
2. Define active failures and latent error and discuss their roles in causing harm.
3. List the main types of unsafe acts utilizing James Reason’s classification system.
4. Identify at least one example of how health care has reduced harm.

1. Dr. Bill Andrews

2. Dr. Mukesh Thakur

Session 2: Human Factors and Safety
 9:30-10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Explain how human factors principles apply to health care.
2. Describe how changes to processes can mitigate the effects of factors that contribute to error.
   
3. Define simplification, standardization, constraints, forcing functions, and redundancies.
4. Discuss the risks and benefits of using technology to improve patient safety.

1. Dr. Bill Andrews

4^th November
8.15am - 10.30am

Session 1: Teamwork and Communication in a Culture of Safety
8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Explain why effective teamwork is essential for promoting patient safety.
2. Define a culture of safety and discuss the features of a strong safety culture.
   
3. Identify four behaviors anyone can use to promote teamwork, communication, and a culture of safety.
4. Use structured communication techniques to improve communication within health care.

1. Ms. Mary Jyothis Titus

2. Dr. Monkez A/Razak Al Masri

3. Dr. Hina Fatema Siddiqui

Session 2: Responding to Adverse Events
 9:30-10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe four steps to take in the immediate aftermath of an adverse event.
2. Explain when you should apologize to a patient and how to apologize effectively.
3. Discuss the impact of adverse events on providers.
4. Explain how you can use root cause analysis to address system problems in health care.

1. Mr. Nayel Altarawneh

2. Dr. Hina Fatema Siddiqui

11^th November
8.15am - 10.30am

Session 1: Introduction to Health Care Leadership
 8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe several characteristics of leaders, who may or may not have formal positions of authority.
2. Describe different techniques for persuading different types of people.
3. Explain why achieving a workable level of unityamong teammates is essential for effective team functioning.
4. List several ways to help sustain your health care leadership journey over time.

1. Mr. Nayel Altarawneh

2. Dr. Nawal Al Tamimi

Session 2: IHI Psychology of Change Framework
9:30 - 10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe the framework and set of methods for the psychology of change.
2. Explain the five interrelated domains of practice that organizations can use to advance and sustain improvement.
3. Understand the’ Activating people’s agency’ objective of the IHI Psychology of Change Framework
4. Understand the underlying psychology of change and its power to impact quality improvement efforts: to achieve breakthrough results, sustainably, at scale.

1. Dr. Ahmad Masoud Ahmad Zarour

18^th November
8.15am - 10.30am

Session 1: Introduction to the Triple Aim for Populations
8:15 - 9:15 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe the three components of the IHI Triple Aim for populations.
2. Explain the responsibilities of clinicians and health care systems in optimizing population-level outcomes with available resources.
3. Understand medical care as one determinant of the overall health of a population, and the relationship of health care quality and safety to population health.
4. Provide examples of population-level interventions designed to improve overall health and reduce costs of care.

1. Dr. Amira Shepl Hamed Saleh

Session 2: Introduction to Person- and Family-Centered Care
9:30 - 10:30 Am

Learning Objectives:

After completing this course, you will be able to:

1. Describe the partnership model of patient-provider relationships.
2. Explain why the partnership model can improve health.
3. Discuss how social conditions, faith, culture, and trust affect the patient-provider relationship.
4. Identify at least four skills to improve clinical interactions with patients.
   

1. Ms. Mary Jyothis Titus

2. Dr. Aisha Al Adab