Description

This session attendees will learn about the key points of interest relating to the Forum and how they can benefit from the different activities to further their knowlesge of improvement science and the value of knowlege sharing.

Description

Are you faced with an increasing burden of poor physical and mental health of your nursing & midwifery workforce?  Do you want to improve clinical outcomes as well as staff health and wellbeing?  Hear how one leader’s story is making a difference.

Objectives

• Reflect on the power of personal leadership to engage nursing & midwifery workforce.
• Identify how to leverage broad policy and resourcing support to improve nursing & midwifery health and wellbeing.
• Explore how to construct initial plan to engage the wider organisation and ensure alignment of nursing and midwifery goals.

Description

Medications are the most common intervention in health care. The individuals involved in medication management include doctors, nurses, pharmacist and patients and families. The WHO has issued Medication Without Harm: WHO's Third Global Patient Safety Challenge as an effort to focus on improving medication safety. In this session, faculty will share approaches to improve medication safety across the continuum of care. At the end of the session, participants will be asked to identify two approaches that they are willing to test in their organization.

Objectives

• Define and use terms and concepts related to safety
• Discuss the system failure factors that lead to errors
• Identify sources of errors and problems with medication management
• Propose solutions to improve medication safety

Description

Patient flow refers to the ability of healthcare systems to manage patients effectively and with minimal delays as they move through stages of care. This interactive session on “patient flow” will demonstrate how to manage patient movements effectively through the stages of care and while minimizing delays. The session will help hospital staff to improve operational efficiency, with regards to patient flow and capacity management. During the session participants will learn the importance of planning and communication to maximizing efficiency. “Let’s Game It” will illustrate a virtual hospital featuring a patient character and hospital staff. Participants will take on different job roles and work together to manage the hospital. The session will give players the opportunity to face a series of tasks and challenges based on typical occurrences in a hospital. Using discussion and teamwork, players attempt to manage their virtual hospital, coping with patient arrivals and discharges, ward transfers, staff management and other unexpected situations. At the end of the session, the participants are encouraged to talk about and reflect upon the experience, helping them to understand their role in effective hospital management.

Description

A trio of short sessions touching on the role of human factors to guide quality improvement activities in healthcare

Human factors can be seen as the latest ‘Buzzword’ accompanied by a belief that its profile will fade over time and that it doesn’t need to be addressed. The reality is quite different, in that there is a truly urgent need to embed the science of human factors in to healthcare, specifically in relation to patient safety. A thorough understanding of how human beings interact with the systems that they work in, which includes the other individuals, tasks, tools and environment, can, and will, improve patient safety. Taking the human factors perspective when undertaking quality improvement work, enables efforts to be focused, to efficiently maximise the efforts and impact on patient safety, improving outcomes for both staff and patients. Whilst the human element exists, human factors has a role in healthcare, these 3 sessions are designed to provide a brief insight in to the science of human factors, aimed to ignite individuals curiosity on the subject, encourage reflection, and start conversation.

Jennifer Ross
BawaGarba – How do we learn from tragedy In recent months social media has been saturated with #BawaGarba, although the whole story may never be available, human factors specialists have highlighted clear, key concepts, emerging from this tragic situation, that can support learning in healthcare organisations across the globe. During the first 30 minutes of this session these concepts will be shared and the audience encouraged to reflect on how they apply to them as individuals and the organisations they represent.

Ms. Nawal Khattabi
Healthcare organizations are complex adaptive system in which Safety and Incidents are both emergent properties which have suffered from linear approaches to solving complex failures. Human Factors Science provides promising alternatives to learning from incidents and human performance variation that will be shared in the second 30 min of this session. During which, the audience will also benefit from a practical Incident review model applying prominent theories in Human Factor science coupled with leading concepts in the management science.

Dr Aisha Al Adab
Breakfast with quality chief, through understanding patients safety and strategy to improve patient safety

Description

"Ethics in healthcare care services is a vital component in maintaining and improving the quality of care and ensuring patient safety. Health care practitioners are expected to be aware of the professional ethics , research ethics and any healthcare ethical dilemma that may arise in their organization and manage it effectively. Ethical dilemmas usually occur when there is uncertainty, or a conflict regarding ethical principles, or personal values. Healthcare practitioners should understand ethics within the cultural , philosophical and religious underpinning medical ethics in order to make the best decisions. The ethical framework should be understood among all healthcare practitioners as they are responsible to promote their patients' welfare in increasingly complex healthcare systems. Healthcare practitioners may need to seek consultation when there are concerns with ethical decisions which entails helping patients, families & staff to better understand clinical recommendations and to make more informed choices."

Description

Dementia is a public health priority with a case of dementia developing every 3 seconds worldwide. Currently there are 47 million people living with dementia and this number is expected to increase to 130 million by 2050. There is a growing need for the health systems of each country to be fully equipped to meet this challenge. Here in the State of Qatar, the Department of Geriatrics & Long-term Care has taken the lead working along with all the key stakeholders.

This session is designed to be a practical, skill-building and interactive workshop. It is aimed at multi-disciplinary groups involved in or interested in improving their understanding of Dementia and the impact it has on patients, families and the healthcare system.

Objective

• To enhance the knowledge and understanding of the Global Dementia
• Review of evidence-based practice regarding de-stigmatization in Qatar
• Increase awareness of safety in relation to people with Dementia

Description

Applying the basic principles of quality improvement in healthcare sector (Arabic session) Our common goal is to provide the best care always to all our patients. Join is in this healthcare improvement journey to achieve safe and effective healthcare to each and every patient, through a highly interactive workshop full of team work and fun learning. This workshop aims at introducing the basic principles of quality improvement to our audiences, which includes the ‘plan-do-study-act’ method

Description

Our common goal is to provide the safest care to all our patients. Join us in this interesting learning experience to achieve the safe and effective healthcare to each and every patient, through a highly interactive workshop full of team work and fun learning. This workshop aims at introducing the basic principles of building safety culture in healthcare, which includes:

• National Patient Safety Strategy
• Safety Culture Survey
• International Patient Safety Goals
• Leadership role in safety culture
• Safety Steps

Description

​​​​​So, you can explain what the letters PDSA mean. Great! (That’s an acronym for Plan-Do-Study-Act, if you didn’t know.) But, are you able to successfully run multiple PDSA tests in one day, know when a change concept is ready for implementation, and then sustain the improvements? Built around the Model for Improvement (MFI), this session will demonstrate how to link the three questions related to aim, measurement, and change concepts to the sequence for success. We will provide a refresher for those who are stalled in their improvement efforts, and a jump start for those who are new to the quality improvement journey.

Objective

• Describe the elements of the Model for Improvement
• Identify the necessary elements to charter an improvement project and develop an aim statement
• Develop high-leverage change ideas using driver diagrams and other tools

Description

​​​​​So, you can explain what the letters PDSA mean. Great! (That’s an acronym for Plan-Do-Study-Act, if you didn’t know.) But, are you able to successfully run multiple PDSA tests in one day, know when a change concept is ready for implementation, and then sustain the improvements? Built around the Model for Improvement (MFI), this session will demonstrate how to link the three questions related to aim, measurement, and change concepts to the sequence for success. We will provide a refresher for those who are stalled in their improvement efforts, and a jump start for those who are new to the quality improvement journey.

Objective

• Describe the elements of the Model for Improvement
• Identify the necessary elements to charter an improvement project and develop an aim statement
• Develop high-leverage change ideas using driver diagrams and other tools

TBC

Description:

Is your hospital prepared for the worst? Do you have a plan in place for an emerging infectious disease? What about a multisite terror attack? During this interactive session, you will participate in exercises that will help you understand current response concepts and plans when facing a large emergency situation. Dr. Eric Goralnick and Mr Brendon Morris are emergency preparedness experts with experience in the United States, United Kingdom, and Qatar. They will lead you through best practices when facing an emergency situation and arm you with the tools needed to implement training at your home institution.

Objective

• Simulate the preparation, response and recovery of your healthcare system to an emerging threat.
• Design, Practice and Review your coordination arrangements, partner support a timeline of expected actions during a disaster
• Understand the critical elements of a communication plan.

Description

The history of transformational change demonstrates that breakthrough innovation tends to come from two sources: (1) bringing new ideas from the outside; and (2) mobilising the emerging generation of young leaders. Students and residents are critical players in the transformation of our health systems. In this interactive workshop we will discuss methods and tactics for engaging students and residents as agents of change. Participants will be asked to apply these frameworks and skills to their own efforts to improve health in their local settings. Whilst our initial focus will be on young leaders, the same leadership and organising principles can be applied to engage others across an organization to build their effectiveness as change agents. The workshop is aimed at those with responsibility for leading change efforts and those who want to develop as change agents, no matter the stage of their careers.

Objectives

• Appreciate the powerful role that students and residents can play in the transformation of health and healthcare
• Understand the skills of an effective change agent and how to build them
• Describe the design and implementation of an improvement effort that incorporates community organising frameworks and practices

Description

The history of transformational change demonstrates that breakthrough innovation tends to come from two sources: (1) bringing new ideas from the outside; and (2) mobilising the emerging generation of young leaders. Students and residents are critical players in the transformation of our health systems. In this interactive workshop we will discuss methods and tactics for engaging students and residents as agents of change. Participants will be asked to apply these frameworks and skills to their own efforts to improve health in their local settings. Whilst our initial focus will be on young leaders, the same leadership and organising principles can be applied to engage others across an organization to build their effectiveness as change agents. The workshop is aimed at those with responsibility for leading change efforts and those who want to develop as change agents, no matter the stage of their careers.

• Appreciate the powerful role that students and residents can play in the transformation of health and healthcare
• Understand the skills of an effective change agent and how to build them
• Describe the design and implementation of an improvement effort that incorporates community organising frameworks and practices

Description

Applying the basic principles of quality improvement in healthcare sector (Arabic session) Our common goal is to provide the best care always to all our patients. Join is in this healthcare improvement journey to achieve safe and effective healthcare to each and every patient, through a highly interactive workshop full of team work and fun learning. This workshop aims at introducing the basic principles of quality improvement to our audiences, which includes the ‘plan-do-study-act’ method

Description

The vast majority of health care professionals behave to the highest professional standards, but a small number do not. Those who display unprofessional behaviour tend to do so recurrently and often go unchallenged, except in the most extreme cases. Unprofessional behaviour has been demonstrated by physicians, nurses, other clinicians and managers but it is the behaviour of doctors which has been most closely linked with patient harm. Source: International Journal of Clinical Leadership 2011;17: 93–101. K Stewart, R Wyatt and J Conway.

Objectives

• Describe the impact of unprofessional conduct
• Recognize patterns of disruptive behavior
• Respond to instances of disruption effectively
• Develop system structures to support engagement
• Assess situations that may require outside referral or special assistance

Description

Applying the basic principles of quality improvement in healthcare sector (Arabic session) Our common goal is to provide the best care always to all our patients. Join is in this healthcare improvement journey to achieve safe and effective healthcare to each and every patient, through a highly interactive workshop full of team work and fun learning. This workshop aims at introducing the basic principles of quality improvement to our audiences, which includes the ‘plan-do-study-act’ method

Description

The workshop will provide participants with the opportunity to experience interactive scenarios based learning, which will include the following:
HITC's Educational governance framework in developing high quality sustainable training in support of patient care and safety.
Simulated real-time scenario based demonstration of inter-professional team management of a patient and the team dynamics impact on patient care and safety. The session will include team performance assessment, understanding the human factors and learning best practice ways of how to conduct debriefings.

Objectives

• Review practical ways of working together, training together and how this links to patient centered approach.
• Understand about the impact of team work and the human factors on patient care and safety.
• Learning about standardization in resuscitation services and related patient safety approach.
• Practicing team debriefing (demonstration)

Description

TBC

Description

In this plenary, we’ll explore a new way to design and deliver health and care. In this fast-paced time of change, we need new models of care that deliver best outcomes and we need to work upstream to prevent illness, all in ways that make health care work meaningful and effective. Together, we’ll see how we can work on using innovative improvement ideas to decrease the burden of rework and to build in excellent and compassionate care for every person.

Description

Most health care organizations continue to strive towards attaining high reliability, which is the ability to minimize adverse events while consistently providing high-quality care in the context of a rapidly changing environment. Patient safety remains at the forefront of corporate priorities and effective leadership is an integral component of establishing an environment that aids personnel in following established procedures to accurately perform their tasks.
This session gives an insight into patient safety concepts and the role of organizational leadership in improving standards of care and safety. A closer look is taken of how procedures for laboratory testing can positively affect patient health. Implementing competency assessment standards for laboratory personnel in performing laboratory testing is also reviewed and how may help ensure accuracy, reliability and timeliness of test results regardless of the test performed.

Objectives

• How leaders can help address safety concerns through competency assessment of clinical personnel
• Understanding how continuing education and performance feedback for performance evaluations can be used as a positive experience that help to enhance performance
• Understanding of the importance of forensic medicine and pathology in improving patient care

Description

Developing a systemwide approach to patient safety through a National Patient Safety Collaborative. Working together as an integrated system, Qatar’s healthcare providers aim to become the safest healthcare system in the world. This will be achieved by by enabling and encouraging all partners to become devoted to continuous learning and improvement in their efforts to reduce the risk of harm to patients.
To help deliver on this ambition, the Ministry of Public Health has launched a National Patient Safety Collaborative of local partners; Sidra Medicine, Hamad Medical Corporation, Primary Healthcare Corporation and Qatar Red Crescent to come together to work on specific system wide priorities.
This five-year quality improvement initiative will provide a foundation for exchanging ideas and best practice and to reinforce continuous learning efforts and improvement by enhancing the capability and capacity of the system to improve safety. The program will enable a strong support infrastructure to help providers embed quality improvement capability in their organisations. Immediate priorities include a focus on sepsis, VTE and patient flow to make measurable improvements in outcomes for patients and their families.

Objective

This session will explore ways in which the National Patient Safety Collaborative partners and other care providers can work to develop a culture that enables and sustains safe, high quality and compassionate care for each and every one of our patients and their families.

Description

Developing a systemwide approach to patient safety through a National Patient Safety Collaborative. Working together as an integrated system, Qatar’s healthcare providers aim to become the safest healthcare system in the world. This will be achieved by by enabling and encouraging all partners to become devoted to continuous learning and improvement in their efforts to reduce the risk of harm to patients.
To help deliver on this ambition, the Ministry of Public Health has launched a National Patient Safety Collaborative of local partners; Sidra Medicine, Hamad Medical Corporation, Primary Healthcare Corporation and Qatar Red Crescent to come together to work on specific system wide priorities.
This five-year quality improvement initiative will provide a foundation for exchanging ideas and best practice and to reinforce continuous learning efforts and improvement by enhancing the capability and capacity of the system to improve safety. The program will enable a strong support infrastructure to help providers embed quality improvement capability in their organisations. Immediate priorities include a focus on sepsis, VTE and patient flow to make measurable improvements in outcomes for patients and their families.

Objective

This session will explore ways in which the National Patient Safety Collaborative partners and other care providers can work to develop a culture that enables and sustains safe, high quality and compassionate care for each and every one of our patients and their families.

Description

This presentation is designed to define the characteristics of and differences between Informed Consent and Shared Decision Making. Ms. Skolnik shares with the audience how open, honest conversations about the risks, benefits and alternatives to a procedure can indeed change an outcome or save a life. Listening to this story will compel you to action. Ms. Skolnik will challenge you to put the patient in the middle of medical decisions--and ensure that they possess the power to decide the proper path--and are equipped with the information they need to do it. The conversations that occur in hospitals and doctors’ offices will never be the same. Patients will receive the care they need, no more and no less. After listening to this powerful presentation even skeptics will understand the link between patient safety and a thoughtful conversation that places the patient in the center.

Objectives

• Understand that Shared Decision Making is a process not an event.
• Explain the value of having family members or care partners present during the Informed Consent and Shared Decision Making conversations.
• Describe Shared decision Making and how it improves health outcomes. Understand provider/patient communication.

Description

Over the course of the session, a series of poster presentations will be given in a dedicated area in the Knowledge Zone. A reception will also be held where poster presenters will also be available to discuss their projects with visitors.

Description

This opening session for the day will provide a review of the learning of the previous days and what to expect going forward.

Description

TBD

Description

Effective team communication among Health Care Providers (HCPs) in a hospital setting associated with better patient care, increase teamwork and job satisfaction, such collaboration is challenging and often requiring unplanned communication among busy healthcare providers. Differences in training, communication styles and multi-cultural background of nurses and physicians contributes to communication problems.

The didactics will address the importance of communication and collaborations among health care professionals in a multicultural healthcare environment, share decision and putting plan together, known challenges faced or perceived. Interactive video clips will illustrate different communication gaps in clinical workplace.

Afterwards, through analyzing videos and using role-play, participants will identify different barriers to implement effective communication in culturally diverse healthcare environment. In small groups, participants will then exposed and practice use different tool and strategies to support communication and team collaboration.

Objective

• Highlights the importance of effective communication and collaboration among healthcare professionals in a multicultural healthcare environment
• Identify challenges for promoting communication among health care providers
• Use different communication tools and strategies to promote such collaboration

Description

Announcement of competition winners

Description

Published in 2015, Free from Harm examines the state of patient safety 15 years after the release of the Institute of Medicine’s seminal report, To Err is Human, and provides a roadmap for advancing progress in coming years. This report is the work of a panel of 26 preeminent experts convened by NPSF and led by co-chairs, Donald M. Berwick, MD, MPP, and Kaveh G. Shojania, MD.

Looking at where we stand 15 years after To Err Is Human, the panel found that much has improved but that patient safety concerns remain a serious public health issue:

• Despite efforts, we have failed to make substantial, measurable, system-wide strides in improving patient safety.
• Preventable harm remains unacceptably frequent—in all settings of care and among all patient populations.
• Patient safety work to date has largely focused on specific, narrowly-focused, harms. This project-by-project approach has not led to widespread change.

The panel concluded that advancing patient safety in a meaningful way will require an overarching shift from reactive, piecemeal interventions to a total systems approach to safety in which safety is uniformly applied across the entire health care system. The resulting report calls for the establishment of a total systems approach and a culture of safety, and urges action by government, regulators, health professionals, and others to place higher priority on patient safety science and implementation.

Objectives

• Identify recent advancements in patient safety.
• Recognize gaps in patient safety.
• Discuss recommendations to accelerate improvement in patient safety initiatives.