Description

Speaker: Joanne Watson; Tiffany Christensen

This interactive workshop explores the relevance and transformational power of person-centered care from the physician and patient perspective. Tiffany Christensen, patient, opens the door to exploring how partnership in healthcare can be operationalized and spread. Dr. Joanne Watson shares learning to demonstrate the international application of research in this field.

Description

Speaker: Carol Haraden

Many organizations have invested significant resource and effort to improve safety and quality yet patients regularly continue to experience harm. Do RCAs conducted at your organization result in improvement and prevent further harm? Might it be that we do not fully understand the problem we are trying to ‘fix’? During this session, participants will use a case study in order to learn how to conduct a Root Cause Analysis that will help them diagnose the quality and safety issues at hand and connect their findings to improvement.

Description

Speaker: Prof.Kevin Rooney; Dr. Ahmed Labib; Brent Foreman

Did you know that sepsis is a major public health concern, accounting for more than $20 billion (5.2%) of total United States (US) hospital costs in 2011. More common than myocardial infarction, sepsis now claims more lives than any cancer. If not recognized early and treated promptly, it can lead to shock, multiorgan failure and death. In this highly informative session, we will review the challenges, barriers and solutions to providing highly reliable care to patients with sepsis, with examples from both NHS Scotland and Hamad Medical Corporation, Qatar.

Description

Speaker: Dr. Robert Lloyd; Dr. Yasser Alotaibi

This Advanced QI Workshop will focus primarily on the second question in the Model for Improvement i.e. How will you know that a change is an improvement? It will challenge participants to think about why they are measuring performance, provide an overview of the milestones in the quality measurement journey and help participants understand variation conceptually. In addition we will review the application and use of run charts, take a deeper dive into the selection and interpretation of Shewhart charts and realize the importance of linking measurement efforts to improvement strategies.

Description

Speaker: Kevin Stewart

Serious clinical events can have a severe impact on patients and families, staff, and organizations. This session will review the current strengths and weaknesses of business and health care approaches to crisis management; outline what should be done before a crisis, including culture, crisis management team/plan, and policies; and detail the response when a crisis occurs, including priorities of the patient and family, front-line staff, and the organization.

Description

Speaker: Dr. Najmedin Meshkati

A primary purpose of human-systems integration (human factors) considerations it to facilitate human-technology interactions and to reduce or eliminate chances of “human error” and its resultant harms. Research has shown that on many occasions, the error and the resultant failures are both the attribute and the effect of a multitude of factors, such as, poor workstation and workplace designs, unbalanced workload, (cumulative) fatigue, complicated operational processes, unsafe conditions, faulty maintenance, disproportionate attention to production, ineffective training, poor planning, and an overall weak organizational safety culture. This workshop provides an overview of primary human factors (micro- and macro-ergonomics) considerations with some examples for healthcare.

Description

Speaker: Dr. Moza Al Ishaq; Dr. Jameela Al Ajmi

Doctors around the world have been using a new science, improvement science, to improve the care they deliver to patients and also to improve their working day. This is how you can get rid of the glitches in the process that frustrate you, how you learn to deliver the Best Care Always.

Description

Speaker:Dr. Anas Hamad; Frank Federico

Medicine has become the most common form of therapeutic intervention in healthcare. There are a number of steps in using medication, which means there are also a number opportunities for error. Doctors, patients, and health professionals have a responsibility to minimize patient harm caused by these errors. Do you know what the most common errors are in your organization? During this session, the faculty will describe why errors happen and what actions can be taken to make medication use safer.

Description

Speaker: Carolyn Volker; Esmat Swallmeh; Bejoy Chako; Dawoud Jamous; Jisha Eappen; Seham Henify

Did you know that when we have patients receiving care in the wrong environment we will have an increase in mortality of some 10 percent? The other side of that is that with poor patient safety we increase the delays in the system. HMC has been working to improve the flow of medical patients and reduce the delays in care. We will hear from frontline staff how they have used lean tools to reduce waits in the ED and to discharge patients safely as soon as they are ready.

Description

Speaker: Joanne Watson; Tiffany Christensen

This interactive workshop explores the relevance and transformational power of person-centered care from the physician and patient perspective. Tiffany Christensen, patient, opens the door to exploring how partnership in healthcare can be operationalized and spread. Dr. Joanne Watson shares learning to demonstrate the international application of research in this field.

Description

Speaker:Carol Haraden

In this interactive session, participants will form small, interdisciplinary teams, working collaboratively to design adaptable, pragmatic, high-impact value improvement projects. We will review best practices for aligning organizational objectives and clinical insights. The session will focus on strategies for surmounting cultural and operational barriers to high-value care.

Description

Speaker: Prof.Kevin Rooney; Dr. Ahmed Labib; Brent Foreman

Did you know that sepsis is a major public health concern, accounting for more than $20 billion (5.2%) of total United States (US) hospital costs in 2011. More common than myocardial infarction, sepsis now claims more lives than any cancer. If not recognized early and treated promptly, it can lead to shock, multiorgan failure and death. In this highly informative session, we will review the challenges, barriers and solutions to providing highly reliable care to patients with sepsis, with examples from both NHS Scotland and Hamad Medical Corporation, Qatar.

Description

Speaker: Dr. Robert Lloyd; Dr. Yasser Alotaibi

This Advanced QI Workshop will focus primarily on the second question in the Model for Improvement i.e. How will you know that a change is an improvement? It will challenge participants to think about why they are measuring performance, provide an overview of the milestones in the quality measurement journey and help participants understand variation conceptually. In addition we will review the application and use of run charts, take a deeper dive into the selection and interpretation of Shewhart charts and realize the importance of linking measurement efforts to improvement strategies.

Description

Speaker: Kevin Stewart

Serious clinical events can have a severe impact on patients and families, staff, and organizations. This session will review the current strengths and weaknesses of business and health care approaches to crisis management; outline what should be done before a crisis, including culture, crisis management team/plan, and policies; and detail the response when a crisis occurs, including priorities of the patient and family, front-line staff, and the organization.

Description

Speaker: Dr. Najmedin Meshkati;

A primary purpose of human-systems integration (human factors) considerations it to facilitate human-technology interactions and to reduce or eliminate chances of “human error” and its resultant harms. Research has shown that on many occasions, the error and the resultant failures are both the attribute and the effect of a multitude of factors, such as, poor workstation and workplace designs, unbalanced workload, (cumulative) fatigue, complicated operational processes, unsafe conditions, faulty maintenance, disproportionate attention to production, ineffective training, poor planning, and an overall weak organizational safety culture. This workshop provides an overview of primary human factors (micro- and macro-ergonomics) considerations with some examples for healthcare.

Description

Speaker: Dr. Moza Al Ishaq; Dr. Jameela Al Ajmi

Doctors around the world have been using a new science, improvement science, to improve the care they deliver to patients and also to improve their working day. This is how you can get rid of the glitches in the process that frustrate you, how you learn to deliver the Best Care Always.

Description

Speaker: Dr. Anas Hamad; Frank Federico

Medicine has become the most common form of therapeutic intervention in healthcare. There are a number of steps in using medication, which means there are also a number opportunities for error. Doctors, patients, and health professionals have a responsibility to minimize patient harm caused by these errors. Do you know what the most common errors are in your organization? During this session, the faculty will describe why errors happen and what actions can be taken to make medication use safer.

Description

Speaker: Carolyn Volker; Esmat Swallmeh; Bejoy Chako; Dawoud Jamous; Jisha Eappen; Seham Henify

Did you know that when we have patients receiving care in the wrong environment we will have an increase in mortality of some 10 percent? The other side of that is that with poor patient safety we increase the delays in the system. HMC has been working to improve the flow of medical patients and reduce the delays in care. We will hear from frontline staff how they have used lean tools to reduce waits in the ED and to discharge patients safely as soon as they are ready.

Description

Speaker: Dr. Helen Bevan; Dr. Laksham Swamy; Tiffany Christensen; Frank Federico; Kevin Rooney; Dr. Amal Shaaban Abousaad; Dr. Anas Hamad; Dr. Joanne Watson

Across the globe, Pecha Kucha is one of the fastest-growing new ways to make presentations and spread learning and ideas quickly and effectively. Seven diverse leaders and champions of quality improvement will present what health and health care means to them in a Pecha Kucha-style format. Each presenter will show 20 images, each one for 20 seconds, and each presentation will last just six minutes and 40 seconds. Participants will come away feeling engaged and inspired!

Description

Speaker: Dr. Robert Lloyd ; Dr. Akhnuwkh Jones; Dr. Mukesh Thakur

In this interactive workshop, participants will learn how to apply theory and prediction while designing and completing small tests of change during a simulation exercise. Join us as we demonstrate the importance of building improvement capability and teamwork.

Description

Speaker: Dr. Robert Lloyd; Dr. Akhnuwkh Jones; Dr. Mukesh Thakur

This session will provide participants a chance not only to understand the milestones in the quality measurement journey but also to apply them to their work. Faculty will offer guidance and practical tips for selecting measures, specifying operational definitions, and building data collection plans. Both conceptual and statistical approaches to understanding variation will be reviewed. Guidance will also be provided on how to build strategic dashboards and improve the visual display of data.

Description

Speaker: Dr. Carol Haraden

The level of harm in acute care has not declined appreciably in the last ten years. This may be, in part, because we do not understand the type or level of harm in our systems. Current methods for measuring harm in most systems are disjointed and inadequate. We will discuss methods to measure and understand harm at a whole system level as well as a whole person approach.

Description

Speaker: Dr. Laksham Swamy; Dr. Joanne Watson; Dr. Mohammed Usama Al Homsi

Evidence from the field of positive psychology clearly demonstrates that a positive work environment is directly linked to quality performance, excellence in practice, and a healthy financial bottom line. This session will review the principles of positive psychology and an operational methodology for creating dramatic, sustainable culture change in a health care organization. Non-linear, evidence-based techniques are shared in this fast-paced, highly interactive session. Participants will have practical tools for immediate use in their workplace.

Description

Speaker: Frank Federico; Dr. Poonam Gupta

Delays in diagnosis, misdiagnosis or missed diagnosis can result in significant patient harm. In the United States, a recent study Each year in the U.S., approximately 12 million adults who seek outpatient medical care are misdiagnosed, or 1 out of 20 adults. There are three drivers to improve: improving the cognitive process, improving reliability of supporting processes, and patient engagement. In this session, faculty will focus on methods to improve the reliability of processes to reduce delays and missed diagnosis.

Description

Speaker:

Coming soon

Description

Speaker: Dr. Stephen Beer; Joanna Butler; Muneera Abdulmohsin Al Ali; Manal Musallam Othman

Our prevalence of diabetes in Qatar is double that of the US. Half the adult population is obese and we have a younger population who suffer this chronic disease burden 10 years earlier than the US. In 5 years, 70 percent of adult Qataris will be obese and 30 percent will have diabetes. In this session we will review the prevalence of this disease in Qatar, consider how we can deliver safe care to our patients with diabetes and highlight approaches to improving population health.

Description

Speaker: Nawal Khattabi;

Healthcare is a Safety-critical industry that is facing multiple global challenges ranging from burden of disease to economic constraints in addition to the complexity of the system in which organizations operate. Thus, it is necessary for organizations to have robust framework to manage Risks and ensure Safety. This session offers a new way to managing risks and reviewing incidents with a hybrid approach : Smart reactive & Proactive.Inspired by leading concepts in Human Factors Science and System Engineering, the approach is resulting in significant system improvements for PHCC with a noticeable positive impact on safety culture and staff engagement

Description

Speaker: Dr. Ann Scott Blouin

This 65 minute presentation and discussion will focus on how patient care quality, safety, efficiency and effectiveness can be enhanced by coordinating and integrating care delivery across multiple clinical settings. Processes, structures and technology which enable effective care coordination, prevent unnecessary readmissions to acute care and support patients and families will be described. Key elements will be outlined to enable effective care management for chronic disease and improving population health.

Description

Speaker:Wendy Briner; Brendon Morris; Fatima Elshaer; Mounir Atchan; Khawla Al Athamneh; Dr. Wafik Amin

Action Research is an ‘approach’ of taking an inquiring attitude in a situation that focuses on what an organization does well. HMC AHS and HHQI, in partnership with Ashridge Research, draw on a form of action research called ‘appreciative inquiry’, a strengths-based approach that allows for better understanding and enhancing ‘what works’. The aim is to identify ways of working that can be sustained, make more resilience and promote a culture of transformative innovation. In this session; four leading teams will share their experience in transforming patient care using an Appreciative Action Research approach, those teams are: Ambulance Service, Enhanced Recovery After Surgery (ERAS), Clinical Care Improvement Training Program (CCITP) and the Acute Medical Assessment Unit (AMAU). The overall research question was: “How can Sustainable, Resilient and Scalable Improvements in Patient Care be Created in Healthcare Systems?

Description

Speaker: Dr. Helen Bevan

In healthcare improvement, head and heart are a “both/and”, not an “either/or”. The head means following a methodology, setting goals, collecting data, creating knowledge. The heart means connecting to a shared purpose, building energy for change and collaborating with others. In this lively session, we will undertake an interactive exercise to balance some of the tensions between head and heart to get better improvement outcomes.

Description

Speaker: Dr. Robert Lloyd; Dr. Akhnuwkh Jones; Dr. Mukesh Thakur

This session will provide participants a chance not only to understand the milestones in the quality measurement journey but also to apply them to their work. Faculty will offer guidance and practical tips for selecting measures, specifying operational definitions, and building data collection plans. Both conceptual and statistical approaches to understanding variation will be reviewed. Guidance will also be provided on how to build strategic dashboards and improve the visual display of data.

Description

Speaker: Dr. Carol Haraden

The level of harm in acute care has not declined appreciably in the last ten years. This may be, in part, because we do not understand the type or level of harm in our systems. Current methods for measuring harm in most systems are disjointed and inadequate. We will discuss methods to measure and understand harm at a whole system level as well as a whole person approach.

Description

Speaker: Dr. Laksham Swamy; Dr. Joanne Watson; Dr. Mohammed Usama Al Homsi

Evidence from the field of positive psychology clearly demonstrates that a positive work environment is directly linked to quality performance, excellence in practice, and a healthy financial bottom line. This session will review the principles of positive psychology and an operational methodology for creating dramatic, sustainable culture change in a health care organization. Non-linear, evidence-based techniques are shared in this fast-paced, highly interactive session. Participants will have practical tools for immediate use in their workplace.

Description

Speaker: Frank Federico; Dr. Poonam Gupta

Delays in diagnosis, misdiagnosis or missed diagnosis can result in significant patient harm. In the United States, a recent study Each year in the U.S., approximately 12 million adults who seek outpatient medical care are misdiagnosed, or 1 out of 20 adults. There are three drivers to improve: improving the cognitive process, improving reliability of supporting processes, and patient engagement. In this session, faculty will focus on methods to improve the reliability of processes to reduce delays and missed diagnosis.

Description

Speaker:

Comig Soon

Description

Speaker: Dr. Stephen Beer; Joanna Butler; Muneera Abdulmohsin Al Ali; Manal Musallam Othman

Our prevalence of diabetes in Qatar is double that of the US. Half the adult population is obese and we have a younger population who suffer this chronic disease burden 10 years earlier than the US. In 5 years, 70 percent of adult Qataris will be obese and 30 percent will have diabetes. In this session we will review the prevalence of this disease in Qatar, consider how we can deliver safe care to our patients with diabetes and highlight approaches to improving population health.

Description

Speaker: Khalid Bomatia

This session of the forum will focus on the regional health systems improvement experiences from Bahrain. The similarities between population demand and system challenges with other countries, provides us with a great opportunity to share the learning between us and support our efforts to achieve the best for our patients

Description

Speaker: Dr. Ann Scott Blouin

This 65 minute presentation and discussion will focus on how patient care quality, safety, efficiency and effectiveness can be enhanced by coordinating and integrating care delivery across multiple clinical settings. Processes, structures and technology which enable effective care coordination, prevent unnecessary readmissions to acute care and support patients and families will be described. Key elements will be outlined to enable effective care management for chronic disease and improving population health

Description

Speaker:Wendy Briner; Brendon Morris; Fatima Elshaer; Mounir Atchan; Khawla Al Athamneh; Dr. Wafik Amin

Action Research is an ‘approach’ of taking an inquiring attitude in a situation that focuses on what an organization does well. HMC AHS and HHQI, in partnership with Ashridge Research, draw on a form of action research called ‘appreciative inquiry’, a strengths-based approach that allows for better understanding and enhancing ‘what works’. The aim is to identify ways of working that can be sustained, make more resilience and promote a culture of transformative innovation. In this session; four leading teams will share their experience in transforming patient care using an Appreciative Action Research approach, those teams are: Ambulance Service, Enhanced Recovery After Surgery (ERAS), Clinical Care Improvement Training Program (CCITP) and the Acute Medical Assessment Unit (AMAU). The overall research question was: “How can Sustainable, Resilient and Scalable Improvements in Patient Care be Created in Healthcare Systems?

Description

Speaker: Dr. Helen Bevan

In healthcare improvement, head and heart are a “both/and”, not an “either/or”. The head means following a methodology, setting goals, collecting data, creating knowledge. The heart means connecting to a shared purpose, building energy for change and collaborating with others. In this lively session, we will undertake an interactive exercise to balance some of the tensions between head and heart to get better improvement outcomes.