Ben Panton

Acting Assistant Executive Director, Center for Patient Experience and Staff Engagement , Hamad Medical Corporation

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Ben currently leads a dedicated team within the Hamad Healthcare Quality Institute (HHQI) which supports the delivery of HMC corporate and hospital work streams designed to improve and enhance the patient experience. Ben’s prime area of interest and expertise is linked to the delivery of optimized hospital systems and patient pathways using Lean and Six Sigma improvement methodology to develop and refine healthcare processes. Having worked for HMC since 2010, Ben has taken responsibility for a variety of programs and projects including redesign of the elective surgical patient pathway and Outpatient referral and booking processes. Prior to his arrival in the Middle East, Ben worked in an improvement role for the UK’s National Health Service, overseeing transformational programs including A&E triage and assessment processes and inpatient ward discharges in a large foundation trust hospital. Ben also has experience in establishing and managing patient forums as part of his work for the Center for Patient and Public Involvement in Health. In addition to his public and private hospital system expertise, Ben is particularly interested in encouraging and supporting health and fitness programs underpinning a transitional shift to preventative healthcare approaches. He has collaborated in establishing a recreational sports and activity model in Qatar for over 10,000 residents and expats.