Work Stream: Culture
Level: Clinicians at the point of care
Room Capacity: 400
Effective communication and teamwork is essential for the delivery of
high quality, safe patient care. Communication failures are an extremely
common cause of inadvertent patient harm. The complexity of medical
care, coupled with the inherent limitations of human performance, make
it critically important that clinicians have standardized communication
tools, create an environment in which individuals can speak up and
express concerns, and share common "critical language" to alert team
members to unsafe situations.
At the end of this session, participants will be able to:
- Identify effective techniques helpful to achieve cultural change
- Discuss the benefits of developing a standardized communication process in the care of patients
- Describe the process by which a ward can implement SBAR
Speaker:Doug Bonacum, MBA, CSP
Vice President for Safety Management
Kaiser Permanente
USA
