Work Stream: Improvement Science
Level: All
Room Capacity: 100
Lack of flow within a hospital often stems from poorly designed systems
that lack sufficient resources. Such systems are also associated with
increased harm to patients. Designing for flow has safety benefits not
only for patients but for organizations as well. This session will
describe the links between flow and harm. It will also provide some
methods for identifying flow issues and detail concepts that could be
used to improve flow and consequent safety.
At the end of this session, participants will be able to:
- Describe the impact of flow on daily work
- Define the link between harm and flow
- Develop strategies for understanding and preempting flow issues
Speakers:
John Boulton, MB ChB
Clinical Lead for Quality Improvement
Hamad Medical Corporation
Qatar
Carolyn Volker, MBA
Health Improvement Program Manager
