Lisa Allen, PhD                                                   

Lisa Allen, PhD. joined Johns Hopkins Medicine and The Armstrong Institute in September 2014 as the first Chief Patient Experience Officer for the system. Dr. Allen has oversight for improving the experience of patients and families throughout JHM by coaching, utilization of best practices and system collaboration. She has over 30 years of experience in leadership in a wide range of healthcare settings. She has published in this area and presents frequently both in the United States and Internationally. Her team consists of Coaches, Patient Relations, Volunteer Services, and Guest Services. She has her Ph.D. in Medical Anthropology and Community Medicine, a Green Belt in Lean, and is a Certified Executive Coach. Dr. Allen was named in the Becker’s Hospital Review list as “130 women hospital and health system leaders to know” for 2015 -2018 and a Top 30 CXO in 2018.