Outcome measures are recommended by several government policy health makers. This is driven by an increasing emphasis on monitoring the quality and effectiveness of services which will provide information to clinicians, managers, policy makers and service users. When implemented at the service level it will enable decision making around funding of services, particularly at a government level where health resources are limited and need to be distributed to achieve the best outcomes.
In the Child and adolescent Mental Health Service in Doha, Qatar, we have introduced and utilised a number of outcome measures. Our project aim was to demonstrate service users’ satisfaction feedback with their CAMHS service in Qatar. Experience of Service users Questionnaire (ESQ) is considered an important outcome measure and recognized widely by policy makers.
The project provided service users with an opportunity to comment on their experience with the service and their satisfactions of the clinical care provided. ESQ is a valid and reliable tool which has two strongly related constructs measured, namely Satisfaction with Care, and with Environment. The questionnaire distributed among over 90 Parents/carers and young people aged 9-18 randomly over 6 months period starting from October 2015 until April 2016. Our service users’ feedback was highly positive and reflected significant satisfaction with the service. It informed our CAMHS clinician and strategic management to take accountability for continuously improving the quality of service and safeguarding high standards of care. Additionally, it set up bench mark exercise service for future service delivery.