Doha, 8 July, 2019: Earlier this week, Hamad Medical Corporation’s (HMC) Center for Patient Experience and Staff Engagement (CPESE), under the leadership of Mr. Nasser Al Naimi, Deputy Chief of Quality, CPESE and Director of the Hamad Healthcare Quality Institute, held a dinner to recognize members of its Patient-Family Advisory Councils (PFAC). The purpose of the dinner was to acknowledge the Council’s members and to thank them for their vital contribution.
“In December 2018 we formed PFACs across five of our sites. These PFAC groups meet monthly to discuss concerns that influence patient and family members’ experience, to prioritize patient experience improvement initiatives, to work with hospital teams to design and implement these initiatives, and to guide HMC in its future endeavors around the delivery of person-centered care,” said Mr. Naimi.
“Working with patients and families as advisors at the organizational level is a critical component of patient and family engagement at HMC. This person-centric approach to care ensures that the service we provide at HMC best meets the needs, values, and preferences of our patients and their family members. Our PFAC members are valuable partners and this celebratory dinner was about recognizing them and their contribution in improving healthcare for HMC and for Qatar,” added Mr. Naimi.
PFACs are made up of patients, families, and caregivers who collaborate with clinical, administrative, and support staff at HMC to provide guidance on how to enhance the patient and family experience. Around 55 patient and family members are currently part of HMC’s PFACs, with each Council meeting monthly and representing the Ambulatory Care Center, Enaya Specialized Care Center, Communicable Disease Center, Home Healthcare Service, and the Private Nursing Service. Members of the various Councils represent the patient population and the community at large and include both Qatari and expatriate representatives.
Mr. Naimi said while the PFACs are currently being piloted at five sites, there are plans to form PFAC’s at each of the HMC hospitals and facility in the future.
HMC is currently working towards the prestigious Planetree Person-Centered Care certification; the only program of its kind, the certification formally recognizes an organization’s ability to deliver excellence in person-centered care and is designed to connect healthcare professionals with the voices and perspectives of patients and their families.