In the presence of hundreds of staff from across Hamad Medical Corporation (HMC), the Center for Patient Experience and Staff Engagement (CPESE) recently held the healthcare provider’s tenth annual Stars of Excellence employee recognition awards ceremony.
The awards program was established in 2010 to acknowledge employees’ commitment to delivering high-quality healthcare services and to recognize the outstanding achievements of staff. Her Excellency Dr. Hanan Mohamed Al Kuwari, Minister of Public Health, said the Stars of Excellence program acknowledges teams across HMC who have improved the quality of health services, and ultimately patient care.
“Since Stars of Excellence began in 2010, HMC has transformed dramatically. We have significantly increased capacity across our network through the opening of eight new hospitals and numerous specialist facilities. This additional capacity has enabled us to meet the increased demand for our services. Despite treating greater numbers of patients each year, we have worked hard to advance the quality of care we deliver in all areas of our service,” said Her Excellency Dr. Al Kuwari.
“During the past ten years, HMC’s services have been assessed and successfully accredited more than 40 times by leading accreditation bodies from around the world. Today we recognize the commitment and expertise of our dedicated staff that has driven improvements and transformation across our system. The teams that are recognized today for their outstanding work embody HMC values and our cultures of commitment to excellence,” added Her Excellency Dr. Al Kuwari.
A total of 29 awards within three main categories – Health, Education, and Research – were given to the winning project teams, including the Managing Director’s Award, the Star of Excellence Award, the Rising Star Award, and two Awards of Merit.
This year’s winning project of the Managing Director’s Award was ‘Embedded Sustainability in Value Improvement Work’, which also received a Star of Excellence Award.
The project is included under the Health category in the Quality and Patient Safety subcategory. It focuses on value improvement through the use of improvement science.
Other winning projects recognized at this year’s Stars of Excellence Awards ceremony included:
• Clinical Practice Award
Different Sites, Same Service
• Collaborative Achievement Award
Achieving Global Excellence in Diabetes Care
• Operational Performance Award
HMC-Wide Implementation of Bed Capacity Management
• Patient Experience Award
Maximizing Patient Experience by Increasing Direct Nursing Care Hours
The Education and Research Star of Excellence Awards went to the Hamad Healthcare Quality Institute’s (HHQI) project ‘Capacity and Capability Building Program’ and the ‘Treatment Burden Impact on Quality of Life’ project.
Mr. Nasser Al Naimi, Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director, Hamad Healthcare Quality Institute (HHQI) said: “Our success story started in 2010 and continues as we celebrate the Stars of Excellence 10th anniversary. This program puts high-quality care and patient satisfaction at the top of our priorities and enables us to develop a valuable program that allows us to recognize the determination and hard work of our dedicated employees.”
“Today, the Stars of Excellence program is embedded in HMC’s culture. It places great emphasis on teamwork, recognizing that while we have truly talented and motivated individuals working across HMC, it is when we work together as a team that we deliver the very best results,” added Mr. Al Naimi.