The Center for Patient Experience and Staff Engagement (CPESE) is focused in developing a framework to continuously improve the experience of every patient and to promote a culture of transformation and positive change within HMC.
One of the latest CPESE initiatives that aims to enhance patient and family experience is the
Person-Centered Care Ambassadors Program.
This volunteering program is considered a unique chance for delivering patient-centered care and improving patient experience due to the following:
- PCC ambassadors is underpinned by the principles of person-centered care. A recent study has shown the beneficial outcomes associated with using volunteers to support person centered care programs in hospitals.
- The use of PCC ambassadors in health care settings is widespread and supportive to many organizations.
- The PCC ambassadors in hospitals has been shown to be cost effective and result in increased levels of patient satisfaction.
- Increasingly, the use of PCC ambassadors is being promoted as a supportive adjunct to care for patients.
- Consumer and care groups have also advocated using volunteer programs to support patients in hospitals.
Direct correlations have been found between formal volunteering and physical and mental health benefits of those who volunteer.
PCC Ambassadors Brochure: Enhancing Patient Experience Through Volunteerism
The Center for Patient Experience and Staff Engagement (CPESE) is delighted to share the Person-Centered Care (PCC) Ambassadors Brochure, a valuable resource highlighting the essential role of volunteers in enhancing patient experiences at HMC.
Mr. Nasser Al Naimi, HMC’s Chief of Patient Experience and Director of Hamad Healthcare Quality Institute emphasized the program’s significance, stating, “The PCC Ambassadors Program was designed by CPESE to integrate compassionate care into hospital environment, supporting patients and strengthening connections between healthcare teams and the community. Our PCC Ambassadors play an integral role in fostering a more person-centered healthcare experience for our patients and their families.”
The PCC Ambassadors Brochure outlines the program’s structure, impact, and benefits, featuring insights from HMC executives and staff at the Ambulatory Care Center, Communicable Disease Center, and Heart Hospital, along with real-life stories from PCC Ambassadors. It also provides guidance on how to join the program, encouraging more individuals to contribute to person-centered care. This brochure is available in both English and Arabic and can be accessed through the following link.
If you'd like to receive a printed copy, please email
PCC.Ambassadors@hamad.qa.
