Privacy Policy
Last updated: 22 February, 2026
Thank you for using the Sanaad App. We are committed to providing you with a service that supports your experience as an employee.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information. This Policy applies whether you access the Sanaad App through devices running iOS, Android, or any other operating system.
Additional Terms
Hamad Medical Corporation (hereinafter referred to as “HMC” or “the Corporation”) is a leading healthcare provider in the State of Qatar. HMC owns and operates the Sanaad App (hereinafter referred to as the “Sanaad App”). This Policy explains how HMC collects and uses data through the Sanaad App.
Personal Data
“Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly. This includes identity information, contact details, electronic identifiers, and any other data processed through the Sanaad App for the purposes of using it.
Purposes of Data Processing
HMC collects and processes Personal Data only to the extent necessary for employees to use the Sanaad App in accordance with its intended purposes.
Information We Collect
- Information You Provide Us
While using the Sanaad App, employees may be asked at any time to provide information about themselves. For example, when signing in to access certain features and services available through the App, employees may be asked to provide Personal Data, including their names, employment-related information, contact details, and any other information necessary to facilitate access to and use of those features.
Hamad Medical Corporation will collect, store, and process your data (hereinafter referred to as “Data”) only in accordance with this Privacy Policy and for the purposes expressly specified herein. By signing in to and using the Sanaad App, you authorize HMC to collect, store, and process your Data for these purposes.
Users may request the deletion of their Personal Data through the “Contact Us” feature available in the App. HMC will review the request and take appropriate action in accordance with applicable laws and regulations, provided that such action does not conflict with applicable data and records retention requirements.
Exercising the right to request the deletion of Personal Data does not oblige HMC to delete or cease processing any data that is required or permitted to be retained or processed by law, or that falls under any legally prescribed exemption.
- Technical Information About Usage of the Sanaad App
Logging Information
When employees use the Sanaad App, the digital servers record information about their use of the App and the data transmitted by their devices. Logging information may include the employee’s device IP address, operating system, unique device identifiers, searches conducted within the App, and other information relating to their use of the App. Some of this information is stored alongside the employee’s account information in the App’s databases. Certain data may also be stored temporarily on secure logging servers to monitor the operational status of the services provided through the App, including, but not limited to, detecting operational errors and misuse.
How We Use Your Information
We may use the information collected for various purposes, including:
- To provide employees with the services available through the Sanaad App, improve their quality, and develop new services within the App.
- To maintain the highest quality and safety standards for the services provided through the Sanaad App. The quality of employee data will be reviewed periodically. Our team may analyze identifiable or aggregated data to assess its quality and determine whether improvements to the algorithms are needed to meet the highest quality and safety standards.
- To understand how users interact with the Sanaad App as a whole, test new employee services or changes to existing services, improve services for all users, and enhance the App’s overall performance.
- To provide customer service, respond to your enquiries and employee requests, and communicate with employees regarding their use of the Sanaad App.
- To use aggregated or pseudonymized usage data to analyze how the Sanaad App is used, improve its performance, develop its services, and support initiatives aimed at increasing the use of the App’s services among HMC employees. Personal Data will not be used for commercial marketing purposes or shared with advertisers or other third parties for such purposes. Personal Data will not be shared with advertisers or used to display advertisements to users.
- To use feedback that employees may voluntarily provide to assess their satisfaction or dissatisfaction with the Sanaad App and evaluate their overall user experience. This feedback is an important resource for us to improve the user experience and tailor our services to employees’ needs. Voluntarily provided feedback may also be used to help ensure high quality and safety standards for the services provided through the Sanaad App.
- To make employees’ data available exclusively within their respective profiles for future reference.
Data Sharing
HMC does not sell or rent Personal Data to any third party.
HMC may disclose or transfer Personal Data to another party or to a processor acting on its behalf, to the extent that such disclosure or transfer is consistent with the legitimate purposes of processing and complies with the provisions of Law No. 13 of 2016 on Protecting Personal Data Privacy. Such disclosure or transfer may take place when necessary to provide the services of the Sanaad App, fulfil a legal obligation, comply with an order issued by a competent court, carry out a task related to the public interest in accordance with the law, protect the vital interests of an individual, or serve other purposes permitted by law.
Personal Data may also be disclosed to government authorities or competent bodies when required or permitted by law, including in matters relating to national security, public security, the State’s economic or financial interests, or the prevention, collection of information about, or investigation of criminal offences, within the limits permitted by law.
When Personal Data is disclosed or transferred to a processor, HMC undertakes to ensure that the disclosure or transfer is consistent with the legitimate purposes of processing and that the data is processed in accordance with applicable law.
Personal Data Retention Period
HMC retains Personal Data only to the extent and for the period necessary to fulfil the legitimate purposes for which it was collected or processed. Personal Data will not be retained for longer than necessary to fulfil those purposes, taking into account any retention periods required under the applicable laws and regulations of the State of Qatar or HMC’s approved records retention requirements.
When the legitimate purpose for processing the data has been fulfilled, or there is no longer a need to retain it, HMC will take appropriate measures to delete, erase, or otherwise dispose of the data, unless its retention is required or permitted by law.
Personal Data Protection and Security
HMC is committed to processing Personal Data lawfully and in good faith. It takes appropriate administrative, technical, and physical precautions to protect Personal Data against loss, damage, alteration, disclosure, or permanent, accidental, or unlawful access or use of such data. These precautions are proportionate to the nature and importance of the Personal Data concerned.
Hamad Medical Corporation processes your Personal Data through the Sanaad App in full compliance with the data protection requirements set out in Operational Policies OP 4042 and OP 4086, which are available through the iTawasol platform.
Depending on the nature and risks of the processing activity, protective measures include controls and procedures for managing access to data, protecting systems and databases, managing access permissions, monitoring and auditing, managing data security risks and incidents, and implementing other appropriate measures adopted by HMC in accordance with the data protection requirements set out in the applicable laws of the State of Qatar.
If a breach of the precautions taken to protect Personal Data occurs and is likely to cause serious harm to the Personal Data or the employee’s privacy, HMC will take the actions and issue the notifications required under the relevant laws and regulations to protect the employee using the App.
Exercising User Rights and Submitting Complaints
Users may exercise their rights relating to the protection of Personal Data, including requesting access to, review of, correction of, or deletion of their Personal Data, or submitting related enquiries or complaints, by emailing: Ounak@hamad.qa
HMC will receive and assess such requests in accordance with its approved procedures and the applicable laws and regulations of the State of Qatar. HMC may take the necessary steps to verify the identity of the person making a request before disclosing any Personal Data.
If a user believes that a violation of the provisions of the Personal Data Privacy Protection Law or the decisions issued pursuant to it has occurred, the user has the right to submit a complaint to the competent department in accordance with the legally prescribed procedures.
Changes to This Policy
HMC may amend this Policy from time to time as it deems necessary. Any amendments will be published on this page, and employees are encouraged to review the Policy regularly. If any amendments are made to this Policy, employees will receive additional notification, such as a notice displayed in the user interface or a notification sent by email.
