Visitors and Family Engagement at Al Wakra Hospital
At Al Wakra Hospital, we warmly welcome visitors and family members, recognizing their essential role in the healing and wellbeing of our patients. We are committed to upholding each patient’s rights, including the right to privacy, dignity, and the ability to choose who may visit and when. If a patient is unable to make decisions independently, their legal guardian will be consulted regarding visitation preferences, including quiet hours, “Do Not Disturb” times, and approved visitors throughout the hospital stay.
Your Support Matters
As part of our person-centered approach to care, we kindly ask all visitors to support the healing environment by observing the following guidelines:
Patients can stay connected with loved ones using the hospital’s free Wi-Fi, and families may call the 24/7 communication line at 4011 4444 or dial 40115 + room number to reach an inpatient room directly.
Customer Service Support
The
Nesma’ak Customer Service Team is here to support you, whether you are a patient, family member, or visitor. Our team can help with questions, provide guidance, and address concerns with full confidentiality.
You can find a customer service staff at:
- The main entrance reception
- Outpatient Department
- Emergency and Pediatric Emergency
- Dental Outpatient Department
- Roaming in various hospital areas
Contact Information
- Phone (Sunday to Thursday, 7 AM – 3 PM): 4011 4422
- After hours: 16060
- International callers: 4406 6460
- Email: nesmaak@hamad.qa
Medical Treatment for Visitors to Qatar
If you are a visitor to Qatar and require emergency medical care, you can find essential information about the healthcare system and your rights using the following resources:
Passengers from Hamad International Airport brought to Al Wakra Hospital should contact the department’s head nurse for guidance.
