Facilities for Patients and Visitors

Communicable Disease Center (CDC) adapted Person Centered Care (PCC) approach through engaging patients and their families in their treatment plan and decisions related to healthcare facility. Person Centered Care approach allows patients and their families to be equal partners in planning, delivering and monitoring of clinical care. CDC follows the PCC model of care, a systemized approach to delivering healthcare that centers on the perspective of the patient and their loved ones without compromising patient safety, while promoting a healthy and encouraging environment for caregivers.

To achieve Person Centered care approach for hospitals it is essential to share the Key Performance indicators with patients, families and community to help them make appropriate choices about the healthcare facilities based on their needs. Key Performance indicators are measures that an organization uses to define success and track progress in meeting its strategic goals. CDC had selected 8 Key Performance indicators which were perceived as most important by the patients to be posted on its website on a regular basis for the patients, families and community. These Key Performance Indicators are: 
  1. Medication Reconciliation-Inpatients
  2. Medication Reconciliation-Outpatients
  3. Lab Critical Value
  4. CT Scan Appointment waiting time
  5. Patient identification
  6. Unplanned Readmissions
  7. Inpatient satisfaction
  8. Average Length of stay

Medication Reconciliation

If you are taking different types of medication or seeing different specialists for your healthcare needs. It is crucial to inform your doctor about all the medicines, including herbal medicines and supplements. This process is called “Medication Reconciliation” which reduces the risk of drug interaction.

Doctors perform Medication Reconciliation within 24 hours of patient’s admission and on every OPD visit.

On an average Medication Reconciliation is performed for 90% of admitted patients within 24 hours of admission. 

On an average Medication Reconciliation is performed for 78% of the patients during OPD visit. Our aim is to improve it to 95%.

CT Scan Appointment Waiting Time

Monitoring and reducing Outpatient CT scan appointment waiting time is important for early diagnosis and improving patient satisfaction.

On an average a patient is given CT scan appointment within 4 days of doctor’s order which is even lesser than our target of 10 days.

Lab Critical Value (LCV)

Lab critical Value is the value outside normal range that can be an immediate risk to the individual and require instant action from the doctor. As per our policy any such Lab Critical value should be reported to the healthcare providers within 30 minutes by the Lab staff.

On an average 100% of the Lab Critical values which are reported to healthcare providers are documented within 30 minutes of receiving test results by Lab staff.

Patient Identification

Patient identification is important to match a patient to an intended treatment or procedure to prevent wrong patient, wrong site procedures, medication errors, transfusion errors and diagnostic errors. Patient identification can be confirmed by the following:

  • Wrist band ID
  • Passport
  • Qatar ID
  • Health Card

On an Average 100% of the time, patients are identified correctly before providing any treatment or procedure.

Unplanned Readmissions

Unplanned readmissions are monitored to ensure that all patients are discharged appropriately and not readmitted due to the same diagnosis.

On an average 1% of the discharged patients are readmitted within 28 days of discharge due to the same diagnosis.

Average Length of Stay

Average length of stay refers to the average number of days that patients stay in the hospital. It is an indicator of efficiency.

On an average patient stay for 4.4 days in CDC.

Inpatient Satisfaction

Patient Satisfaction survey is conducted to gather patient’ s feedback regarding the Quality of services and Medical treatment provided in CDC.