Maureen Bisognano, MD

President and CEO, IHI, USA

Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI's Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to the Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of The Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System-au Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Dan Heath

Author and Senior Fellow, Duke University CASE School of Business, USA

Dan Heath is a Senior Fellow at Duke University's CASE center, which supports entrepreneurs who are fighting for social good. He is the co-author of Switch: How to Change Things When Change Is Hard, which debuted at #1 on the New York Times and Wall Street Journal bestseller lists. The Heath brothers previously co-wrote the critically acclaimed book Made to Stick, which was named the Best Business Book of the Year, spent 24 months on the BusinessWeek bestseller list, and has been translated into 29 languages, the last of which was Slovak.

The latest Heath brothers book is Decisive: How to Make Better Decisions in Life and Work. Released March 2013.

Heath is a columnist for Fast Company magazine, and he has taught and consulted with organizations such as Microsoft, Philips, Vanguard, Macy’s, USAID, and the American Heart Association.

Previously, Dan worked as a researcher and case writer for Harvard Business School, co-authoring 10 case studies on entrepreneurial ventures, and later served as a Consultant to the Policy Programs of the Aspen Institute. In 1997, Dan co-founded an innovative publishing company called Thinkwell, which continues to produce a radically reinvented line of college textbooks.

Dan has an MBA from Harvard Business School, and a BA from the Plan II Honors Program from the University of Texas at Austin. He currently serves on the Board of Trustees of Rare, a conservation organization. Two proud (sort of) moments for Dan are his stint driving a promotional car called the "Brainmobile" across the country and his victory in the 2005 New Yorker Cartoon Caption Contest, beating out 13,000 other entrants.

Derek Feeley

Executive Vice President, IHI, USA

Derek Feeley, Executive Vice President, Institute for Healthcare Improvement (IHI), has executive-level responsibility for driving IHI's strategy across five core focus areas: Improvement Capability; Person- and Family-Centered Care; Patient Safety; Quality, Cost, and Value; and Triple Aim for Populations. His role is international in scope, guiding work to deliver on IHI's mission to improve health and health care around the world. Prior to joining IHI in 2013, Mr. Feeley was Director General for Health and Social Care and Chief Executive of the National Health Service (NHS) in Scotland. In this role he was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high-quality health care. Mr. Feeley has a varied background in policy analysis gained during his thirty years in public service. From 2002 to 2004, he served as Principal Private Secretary to Scotland's First Minister, which then led to a new role developing a framework for service redesign in the NHS. A 2005-2006 Harkness/ Health Foundation Fellow in Health Care Policy, he spent one year in the United States working with Kaiser Permanente and the Veteran's Health Administration. Upon returning to the NHS, Mr. Feeley was appointed Director of Healthcare Policy and Strategy, with responsibility for advising the Scottish Government on all health care quality and patient safety issues, and he led work focused on health care information technology.

Kedar Mate, MD

Vice President, IHI, USA

Kedar Mate, MD, Vice President, Institute for Healthcare Improvement (IHI), oversees the development of innovative system designs to implement high-quality health care both in the United States and in resource-limited settings abroad. He is also IHI’s regional lead for the Middle East and Asia-Pacific regions. Previously, he served as Country Director for the IHI South Africa Program and he continues to be engaged in IHI’s work in this area. Dr. Mate is an internal medicine physician, an Assistant Professor of Medicine at Weill Cornell Medical College, and a Research Fellow at Harvard Medical School's Division of Global Health Equity. He advises numerous international initiatives aiming to strengthen health systems to improve delivery of HIV, tuberculosis, and maternal and child health services.

Carol Haraden, PhD

Vice President, IHI, USA

Carol Haraden, RN, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads IHI's work with Health Improvement Scotland aimed at transforming the safety of every Scottish hospital over five years. She also leads work in Denmark, the South of England, and the USA to improve the safety of health care systems in these countries. Dr. Haraden is the executive lead for the IHI Patient Safety Executive Development Program. She has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal, BMJ Quality and Safety.

Lynne Maher, PhD

Director of Innovation, Ko Awatea, New Zealand

Lynne Maher, PhD, leads on the field of innovation, exploring the practical application of new processes, methods, tools and techniques to achieve transformational change for health services. She has a particular interest in Capturing, understanding and improving the patient experience and is working across New Zealand and Internationally. Lynne is amember of the teaching faculty for Kaiser Permanente’s Improvement Leaders Course, USA, Steering Board Member for the Commission For Hospital Improvement Productives Programme in Melbourne, member of the International Advisory Panel for the CORE Programme at the University of Melbourne and an Hon.A Professor of Nursing at the University of Auckland.

Doug Bonacum, MBA, CSP, CPHRM

Vice President for Safety Management, Kaiser Permanente, USA

Doug Bonacum, MBA, CSP, CPHRM, Vice President, Safety Management, Kaiser Permanente, is responsible for patient safety and risk management and environmental health and safety. Prior to joining Kaiser Permanente, he was Environmental, Health and Safety Manager for two large manufacturing facilities of Tyco/North American Printed Circuits in Connecticut. His previous experience also includes eight years of active duty in the US Submarine Force, where he was responsible for weapons and ship safety as well as nuclear power plant operations. Mr. Bonacum has a BS in Chemical Engineering from the University of New Hampshire, an MBA from Rensselaer Polytechnic Institute, and a Certificate in Healthcare Management from the University of San Francisco.



Diane Miller, MBA

Vice President and Executive Director, Virginia Mason Institute, Virginia Mason Medical Center, USA

Diane Miller, MBA, has been a member of IHI's faculty for Methods and Tools for Breakthrough Improvement and previously directed the IHI Breakthrough Series Collaborative in Improving Service in Health Care. Prior to joining IHI, she was Director of Organizational Development at Virginia Mason Medical Center (VMMC), where she was responsible for staff and leadership development. Diane was also involved in many of VMMC's improvement projects over the past 15 years.



Frank A. Federico, RPh

Executive Director, IHI, USA

Frank A. Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.



Robert Lloyd, PhD

Executive Director, Performance Improvement, IHI, USA

Robert Lloyd, PhD, Executive Director, Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.



Annette J. Bartley, RN, BA, MS, MPH

Quality Improvement Consultant and Faculty, IHI, United Kingdom

Annette Bartley is a registered nurse with over 30 years of experience in healthcare. She has held leadership roles in frontline clinical care, management, and the director level. In 2006 she was awarded a Health Foundation Quality Improvement Fellowship at the US-based Institute for Healthcare Improvement (IHI), during which time she also completed a Masters in Public Health at Harvard University. Annette is an independent quality improvement consultant responsible for developing, supporting, and leading a number of highly successful quality improvement and patient safety initiatives across the UK at both regional and national levels. Her work extends internationally and she is viewed as an authority on the prevention of avoidable pressure ulcers using quality improvement methodology and the implementation of SKIN Bundle and Intentional Rounding.

Annette was the IHI Director for the Health Foundation’s Safer Patients network in the UK for three years. She continues to work with IHI on various projects, and she has worked with the UK Kings Fund Patient and Family Centred Care Programme, Health Improvement Scotland, Northern Ireland Public Health Agency, The Royal College of Physicians of Ireland, The 1000 Lives Welsh Patient Safety Programme, the South West Quality and Patient Safety Mental Health Improvement Programme, Midlands and East Stop the Pressure Programme, Danish Patient Safety Programme, Canadian Foundation for Healthcare Improvement, Hamad Medical Corporation Qatar, and many others. Her passion is inspiring and supporting frontline care teams to reliably deliver high quality, safe, person-centered care.



Richard P. Scoville, PhD

Improvement Advisor and Consultant, IHI, USA

Richard P. Scoville, PhD, is an independent consultant specializing in health care quality improvement and performance measurement. He is an Adjunct Professor in the Department of Health Policy Management at the University of North Carolina at Chapel Hill. He serves as an Improvement Advisor to the Institute for Healthcare Improvement, the National Initiative for Children's Healthcare Quality, Cincinnati Children's Hospital Medical Center, and the Dentaquest Institute, on a range of collaborative improvement, data management, and systems design projects.



Shahab Saeed, P.E.

Trustee, Intermountain Healthcare

Shahab Saeed is chairman of the 22-member board of trustees of Intermountain Healthcare’s Urban Central Region, consisting of five major hospitals with 840 beds and 7,700 employees. He became a member of the Intermountain Healthcare Corporate Board of Trustees in April 2012. With a labor force of more than 30,000, Intermountain Healthcare is Utah’s largest non-governmental employer. He also serves on the Ballet West Board of Trustees, having been its chairman from 2011 to 2013. A passionate believer in the critical role of leadership in transforming any enterprise, he has delivered speeches on leadership in various fields – from USA Ski and Snowboard Association planning meetings to Institute for Healthcare Improvement’s international forums.

In 2013, the Utah Hospital Association honored Shahab with its Healthcare Trustee of the Year award. In 2005, Chief Information Officer (CIO) magazine recognized him as one of the “CIO Bold 100” for the Questar Gas CIS Implementation project. He received both his BS degree, in engineering, and an MBA from the University of Utah.



Uma Kotagal, MBBS, MSc

Senior Vice President, Quality/Transformation and Director, Health Policy & Clinical Effectiveness, Cincinnati Children’s Hospital Medical Center, USA

Uma Kotagal, MBBS, MSc, Senior Vice President for Quality, Safety and Transformation, Cincinnati Children's Hospital Medical Center, is a neonatologist who has an interest in health services research. She is the Executive Director of the James M. Anderson Center for Health Systems Excellence focused on the development, implementation, and study of interventions to improve the health of children. She was the leader of the hospital's participation in the Robert Wood Johnson Foundation Pursuing Perfection initiative. Dr. Kotagal is a member of the Institute of Medicine and a faculty member of the Institute for Healthcare Improvement.



Sean R. Townsend, MD

Vice President of Quality & Safety, California Pacific Medical Center, USA

Sean R. Townsend, MD, Vice President of Quality and Safety, California Pacific Medical Center (CPMC), is also a practicing intensivist in the Division of Pulmonary and Critical Care at CPMC. Previously, he was Assistant Professor of Medicine at the University of Massachusetts and at Brown University Medical School. Dr. Townsend has been faculty advisor to IHI's 100,000 Lives and 5 Million Lives Campaigns for the ventilator-associated pneumonia and catheter-related bloodstream infections interventions. He led IHI's work on sepsis as part of the Improving Outcomes for High-Risk and Critically Ill Patients Learning and Innovation Community, and he is current faculty for the Reducing Sepsis Mortality Collaborative. A member of the Surviving Sepsis Campaign (SSC) executive committee, he is an author of the 2008 SSC International Guidelines on the Management of Severe Sepsis and Septic Shock and 2010 SSC Results of an International Guideline-based Performance Improvement Program Targeting Severe Sepsis.



Alide L Chase

Retired Senior Vice President, Medicare and Population Care Kaiser Permanente, USA

Alide Chase is the recently retired Sr. Vice President, Medicare Clinical Operations and Population Care, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals. Alide oversaw programs that supported the development and implementation of the national Medicare Clinical Care Delivery Strategy and Kaiser Permanente members’ total health. In addition to her work in the Medicare area, Alide was also the Co-Executive Director of the Kaiser Permanente Care Management Institute. Alide also served in a variety of roles, including Hospital Administrator for both Kaiser Sunnyside Medical Center and Bess Kaiser Hospital. In her role as Area Administrator, she had the opportunity to manage Medical Offices in the Northwest (NW). She also served in the role of NW Vice President for Medical Operations.

Alide is currently a consultant in the areas of healthcare governance, system performance measurement, transformation and population care.



Prof. Kevin Rooney, MB ChB, FRCA, FFICM

Professor of Care Improvement, NHS Scotland, United Kingdom

Professor Kevin Rooney, Professor of Care Improvement, University of the West of Scotland. Kevin Rooney was appointed as a consultant in Intensive Care and Anaesthesia at the Royal Alexandra Hospital in Paisley in July 2003. From February 2009 to January 2011, he was the Lead Clinician in Critical Care for Greater Glasgow & Clyde Health Board. Kevin is a Fellow for the Scottish Patient Safety Programme and was the critical care workstream lead in the Institute for Healthcare Improvement (IHI) Hospitais da Universidade de Coimbra project in Portugal. Other IHI faculty roles have included the “PatientsikkertSygehus” (Danish Patient Safety Programme) project, the Brazilian Patient Safety Programme and the Improvement Science in Action Course for the National Guard Health Affairs in Saudi Arabia.



Aidan Fowler, MBBS, FRCS

Consultant Surgeon, Gloucestershire Hospital NHS Foundation Trust, United Kingdom

Aidan Fowler has been a consultant colorectal surgeon in Gloucestershire UK for ten years. For three years he has been Chief of Service for the surgical division covering all of surgery, anaesthetics and critical care. Aidan trained as an Improvement Adviser in wave 12 of the IHI programme in Boston and since then has been IA to a patient safety programme for the South West covering a population of about 10 million tasked with reducing HSMR by 15% over five years. Aidan was part of the recent Keogh mortality review team and now reviews hospitals as part of the new CQC hospital inspections.