Day 2

Time

Session, Type

Title, Speaker, Moderator

Learning Objectives, Description

In-person / Hybrid, Venue

7.00 - 8.00

Registration

8.00 - 8.30

Session:
Opening Ceremony

Type:
Opening Ceremony

Speaker:
Nasser Al Naimi and Dr. Susan Frampton

Learning Objectives:

• Learn about new developments in Person-Centered Care in Qatar and internationally.
  

Venue:
Al Dafna

8.30 - 9.30

Session:
Plenary 3

Type:
Keynote

Title:
Reflections on Human Inspiration, Innovation, and Adaptation

Speaker:
Dr. Susan Frampton

Moderator:
Michael Giuliano

Learning Objectives:

• Showcase world class examples of coproduction learning health systems
• Learn about a generalizable framework for designing and developing successful coproduction learning health systems in the real world for advancing person-centered care.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

9.30 - 9.40

Transition

Breakout Group F

9.40 - 10.40

Session:
F1

Type:
Presentation

Title:
Leveraging Patient Experience Data to Drive Sustainable Improvements

Speaker:
Adel Shabaan

Learning Objectives:

• Understand the foundations of successful actioning of patient experience data.
  
• Examine quantitative and qualitative patient experience tools.
  
• Describe analytical tools and methods to identify patient experience trends and improvements.
  
• Discuss the role of Patient Experience data in Value Based Care.
  
• Establish a robust methodology for driving sustainable patient experience improvements.

In-person / Hybrid:
Hybrid

Venue:
Salwa 1

Session:
F2

Type:
Presentation

Title:
The Importance of Truth Telling: How to Talk to A Child When They Have Cancer

Speaker:
Claire Ryman
Nicole Greene

Moderator:
Caroline McIntire

Learning Objectives:

• Emphasize the importance of providers and caregivers sharing information about cancer diagnosis with children.
• Recognize the reasons providers and caregivers avoid sharing the truth.
• Consider the impact of not being truthful and how this influences medical experiences and relationships.
• Provide age-appropriate ways to communicate a diagnosis to children.

Description:
Child Life specialists recognize the moral and emotional dilemma of truth-telling can bring to caregivers; however, choosing to withhold information could cause more stress than not telling the truth. Clinicians have access to resources and tools to educate and empathetically support children about their cancer diagnosis based on developmental and chronological age. This presentation
focuses on the importance of providers and caregivers being honest with a child about their diagnosis and treatment.

In-person / Hybrid:
Hybrid

Venue:
Salwa 3

Session:
F3

Type:
Workshop

Title:
The Healing Canvas

Speaker:
Kumari Theresa Thomas 

Moderator:
Norwil Gequillo Baguio

Learning Objectives:

• Educate healthcare providers about the use of art for wellness and allow them to have a hands-on experience.
  
• Promote relaxation, provide skills for self-care, and increase confidence in healthcare settings.

Description:
Therapeutic art encompass healthcare providers center-wide to ensure continuous psychological assistance to patients by letting them express their feelings in form of art. Therapeutic Art in clinical settings could be helpful to aid treatment and therapy, to enhance communications between patients and medical staffs in a non-verbal way. It facilitates early identification and management of patients who might develop changes in mental status during isolation period. Thus, the Communicable Disease Center (CDC) introduced therapeutic art among inpatients. During its implementation, the team was able to keep patients engaged and were able to relax and express their feelings through art forms.

In-person / Hybrid:
In-person

Venue:
Bashir

Session:
F4

Type:
Presentation

Title:
Evolving Concepts of Patient Experience and the Connections with Quality and Safety

Speaker:
Dr. Susan Frampton

Moderator:
Michael Giuliano

Learning Objectives:

• Examine how the definitions and measurement of patient experience, person-centered care, and patient satisfaction have evolved, re-shaping the roles of patients and families in contemporary care settings.
• Discuss industry best practices and examples of evidence-based structures, policies and practices that promote patient and family engagement and enhance the patient experience
• Identify how the pandemic has impacted patient experience and the implications on future trends in consumer-centric care.

Description:
Patient experience had been on a 15-year upward trajectory, improving along with quality and patient safety as the healthcare industry learned to integrate evidence-based structures and practices supporting all three essential elements of high-performing systems. The necessarily narrow focus on infection control that resulted from the COVID-19 pandemic brought those improvements to a halt, dialing progress back, especially on patient experience outcomes. However, there were also pockets of innovation and acceleration that we can build on as we emerge into a new hybrid healthcare experience landscape.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

Session:
F5

Type:
Presentation

Title:
“Learn the Sign, Act Early” Adaptation of CDC Developmental Milestone Checklist in Pediatric Inpatient at Al Maha Pediatric Specialized Care Center (AMPSCC)

Speaker:
Cristell Nermal
Ayat Sulaiman Alsmadi

Moderator:
Jennalyn Noriesta

Learning Objectives:

• Increase parent awareness and warning signs for autism spectrum disorder and other developmental delay/disabilities
• Increase knowledge about the benefits of early action and early intervention for parents and the healthcare team.
• Increase parent dialogue on the topic of developmental milestones and developmental delays or disabilities.
• Increase early action on developmental delays for early intervention as it improves the child's abilities and helps them learn new skills.

Description:
According to our National Health Strategy 2018–2022, there are about 230 children diagnosed with autism spectrum disorder per year based on the estimated basis of international prevalence data in Qatar, and as a priority, they want to achieve improvements in early intervention and diagnosis.

In-person / Hybrid:
In-person

Venue:
Salwa 2

Session:
F6

Type:
Presentation

Title:
Deploying PREMs (Patient Reported Outcome Measures) and PROMs (Patient Reported Experience Measures) to Disrupt Silos in Healthcare

Speaker:
Samer Abughazaleh

Moderator:
Ilkay Baylam

Learning Objectives:

• Explain the role of PREMs and PROMs in enhancing patient experience.
• Discuss the association between patient experience measures and favorable clinical outcomes.
• Recognize the Intersection of Safety, Quality, and Experience.
• Discuss how to not only measure PREMs and PROMs, but also use the outcomes to transform the organization.
• Explain the importance of PCC in enhancing the delivery of care.
• Discuss the future of the industry, how it is moving towards Value Based Care.

Description:
The session will focus on the use of PREMs and PROMs to drive transformation, join silos, and enhance patient experience across the continuum of care. The use of the compassionate connected care framework as the basis for patient satisfaction will be explained. Setting goals for teams to work towards and gaining leadership sponsorship for such goals requires a culture based on quality and person-centered care.

As the industry moves toward the ability to define, measure, and reduce suffering, we must be keen to prepare staff with a new care model to provide the optimal patient experience through compassionate, connected care.

While PREMs would be embedded into the patient journey, allowing clinicians to make informed decisions and measure response to treatment over time.

In-person / Hybrid:
Hybrid

Venue:
Rayyan

10.40 - 10.50

Transition

Breakout Group G

10.50 - 11.50

Session:
G1

Type:
Workshop

Title:
Teamwork, Communication & Working Styles in QI

Speaker:
Mark Adrianne Agramon
Dr. Jawed Iqbal
Ana Mar Jimena

Moderator:
Ana Mar Jimena

Learning Objectives:

• Discuss the concept of teamwork and the characteristics of an effective team.
• Explain the benefits and challenges of working in teams in relation to QI.
• Define communication and discuss the standards of effective communication.
• Explore the challenges of communication and ways to improve team communication.
• Identify and discuss working styles.
• Explore ways to use your working style with others.

Description:
HHQI's Mission is to drive and guide a person-centered learning healthcare system to enhance and sustain optimum clinical practice and operations. It aims to embed the culture of continuous improvement and develop national self-sufficiency in improvement management across the Qatar healthcare system. One of its key strategic goals is to build capacity and capability throughout the system. With the training programs and collaborative learning systems that we offer to healthcare professionals (both clinical and non-clinical), we ensure that teamwork, communication, and working styles are embedded into the curriculum. This promotes person-centered learning among the teams and the wider organization.

In-person / Hybrid:
In-person

Venue:
Bashir

Session:
G2

Type:
Presentation

Title:
Supporting Middle Managers

Speaker:
Michael Giuliano

Moderator:
Ilkay Baylam

Learning Objectives:

• Understand the importance of middle management to the development of a person-centered culture.
• Learn practical solutions to implement in your organization to engage and support middle managers.
• Connect with international best practice examples on middle manager engagement.

Description:|
Middle managers are often the glue that keeps healthcare going and are key drivers of organizational culture. This session will provide proven, person-centered approaches to developing and supporting your middle managers. Key concepts will include connection to purpose, retention strategies, and succession planning.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

Session:
G3

Type:
Presentation

Title:
Leading toward effective Care communication in a home setting: using the "White Board"

Speaker:
Jessica Nilesh Waghmare

Moderator:
Marwa Moghazi

Learning Objectives:

• Discuss the journey and challenges of placing the whiteboard in a patient's home admitted under Private Nursing Services (PNS).
• Support the active involvement of patient by placing the WB in the patient's home as the first step.
• Share the success story of a strong partnership.

Description:
The White board (WB) explores the journey of care communication in the home setting. For shared decisions and effective communication, white boards play an important role. The first step towards patient, family, or care partner engagement and effective communication is that they are well informed. The Patient and Family Advisory Council (PFAC) was a strong advocate for the implementation of the white board in the patient's home. Providing Nursing care in a home setting with all the standards of clinical care is challenging.

In-person / Hybrid:
In-person

Venue:
Salwa 2

Session:
G4

Type:
Presentation

Title:
Breaking Boundaries: Empowering ICU-Admitted Stroke Patients through Person-Centered Early Mobilization for Enhanced Recovery

Speaker:
Dr. Ajimsha Sharafudeen

Moderator:
Muhamed Aleef

Learning Objectives:

• Evaluate the impact of implementing a person-centered approach to technology-assisted early mobilization on ICU-admitted stroke patients.
• Quantify the effectiveness of the state-of-the-art SARA Compiler and SARA Plus devices in terms of enhancing out-of-bed time, increasing standing time, promoting participation in therapeutic activities, reducing the duration of ICU stays, and fostering improved functional recovery outcomes.

Description:
Early mobilization plays a pivotal role in the recovery of stroke patients admitted to the intensive care unit (ICU). However, the challenges posed by severe physical and cognitive impairments have long hindered effective mobilization efforts. To address this, a pioneering quality improvement initiative has been undertaken, introducing cutting-edge technology-assisted mobilization through the innovative SARA Compiler and SARA Plus devices. This initiative aims not only to make the mobilization process effortless but also to significantly enhance its effectiveness.

In-person / Hybrid:
Hybrid

Venue:
Salwa 3

Session:
G5

Type:
Presentation

Title:
Patient Panel

Speaker:
Abdulrazak Al-Kuwari
Sayed Hassan
Anchel Bhasin

Moderator:
Deepshikha Sahni

Learning Objectives:

• Understand the patient and family experience of care.
  
• Be better informed about patient needs and expectations.
• Inform and inspire systemic opportunities for improvement.

Description:
Patient stories have become an essential method of developing more empathetic relationships between clinicians and patients based on a deeper understanding of the patient experience.

In this session, participants will hear stories shared by patients and families who overcame challenges in their lives as patients and family members.

In-person / Hybrid:
Hybrid

Venue:
Rayyan

Session:
G6

Type:
Presentation

Title:
Hospital at Home Model in the Time of COVID-19 Pandemic A Home - based Intensive Hospital Level Care for End Stage Patients

Speaker:
Omar Alshibli

Moderator:
Anas Abdeljabbar Mohamed Al-Masri

Learning Objectives:

• Reduce the number of hospitalizations and increase the capacity to receive more patients.
• Improve patient quality of life and that of their families.
• Maintain the stability of ADL.

Description:
The hospital-at-home model enabled the delivery of acute-level care in patient homes during the COVID-19 pandemic and was tested in numerous scenarios. As a result, clinical studies show that the level of care has grown and the model is very effective. End-stage patients with acute illnesses and a high MPI score are associated with a high risk of hospital mortality, increasing length of stay, and worsening disability. Weak clinical capacity of hospitals during the COVID-19 pandemic. Hospitalization doesn't increase the life expectancy of those patients. Hospitalization is associated with a higher risk of ADL loss.

In-person / Hybrid:
Hybrid

Venue:
Salwa 1

11.50 - 12.50

Lunch & Prayer

Breakout Group H

12.50 - 13.50

Session:
H1

Type:
Presentation

Title:
Geri-Star: A Concept of Innovation for Elderly Care (Geriatric Engagement, Recognition, and Incentivization a System for Timely Appointments, Rewards, and Support)

Speaker:
Reggie Cadorna
Ruby Quinzon Untalasco

Moderator:
Rhia Cristina Morales Tosino

Learning Objectives:

• Understand the Need: Recognize the importance of addressing the growing challenge of appointment adherence among the elderly.
• Discover GERI-STARS: Learn the key components of the GERI-STARS system, its inspirations, and its targeted objectives.
• Digital Implementation: Explore how digital platforms can be leveraged for both tracking and rewarding within the healthcare system.
• Cultural and Practical Considerations: Delve into the essential aspects of the model that ensure cultural relevance and respect, while also considering the digital literacy of the elderly population.

Description:
This session introduces an innovative approach to geriatric care: the GERI-STARS system. It is designed to increase appointment adherence by addressing challenges faced by the elderly, such as forgetfulness and isolation, while also improving overall patient satisfaction. This model, inspired by both the STARS framework and Maslow's Hierarchy of Needs, focuses on utilizing digital platforms for tracking and rewarding.

In-person / Hybrid:
In-person

Venue:
Salwa 2

Session:
H2

Type:
Presentation

Title:
Jesters for Joy: The Impact of Medical Clowns on Pediatric Pain Management at MCRC-HMC Qatar

Speaker:
Dr. Amudha Pattabi
Marian Abdullahi Adan

Moderator:
Mohammed Aldhoun

Learning Objectives:

• Understand the significance of using the medical clown to reduce pain and distress during the invasive procedure.
• Gain an understanding of how the medical clown is effectively implemented in the MCRC.
• Gain insight into adopting medical clown—a patient-centered approach when addressing the pain and distress experienced by the children during the invasive procedures.

Description:
Children frequently express venipuncture and intravenous (IV) insertion as some of the most upsetting and uncomfortable aspects of their medical visit. Ignoring their anguish and suffering can result in a child who is afraid and unwillingness to cooperate, the need for many IV attempts, and overall unsatisfaction with the treatment from the patient's family. While undergoing invasive medical procedures, children's stress levels can be decreased with the use of distraction strategies like medical clowning. Hence, medical clowns have been implemented in pediatric units to alleviate the psychological impact of these procedures. 

In-person / Hybrid:
Hybrid

Venue:
Salwa 3

Session:
H3

Type:
Presentation

Title:
Facilitating Patients Journey Through Collaboration: A Referral Pathway to Improve Timely & Continued Access to Medical Care

Speaker:
Dr. Naseer Masoodi
Dr. Samya Ahmad Al Abdulla
Dr. Aisha Alkubaisi

Moderator:
Ahmed Hommos

Learning Objectives:

• Facilitate patients’ journey back to PHCC from HMC for continuity of care.
• Streamline patient flow and safety between the two entities.
• Ensure that patients in need of specialized care get timely access to treatment without delay.

Description:
Hamad Medical Corporation (HMC) is the main tertiary healthcare provider in Qatar, whereas primary care is provided by local health centers governed by the Primary Health Care Corporation (PHCC). Waiting time in outpatient clinics is a significant concern for healthcare providers. Patients are referred from PHCC to HMC for specialized care; however, the exit pathway back to PHCC for long-term medically stable patients is not structured and systematic. This led to semi-saturation in different clinics at HMC, especially clinics with high demand. This prolonged the waiting time for patients who are in urgent need of specialized care by 35–40 days on average.

In-person / Hybrid:
In-person

Venue:
Dukhan

Session:
H4

Type:
Presentation

Title:
Embracing a Person-Centered Care Journey with Seamless Transitions and Continuity of Support Lessons from Health Care

Speaker:
Eman Shoshan
Dr. Reham Hassan Negm

Moderator:
Emran Kanan

Learning Objectives:

• Clarify the concept of patient-centered care.
• Describe AI and patient-centered care with continuity of care.
• Highlights the benefits of patient-centered care in health care settings.
• Explore AI's role in person-centered healthcare through a real-life case study.
• Identify essential procedures and techniques for implementing patient-centered care.
• Recognize the value of AI and digital innovations in providing seamless continuity of support in Hamad Hospital's patient-centered care.
• Outline the strategies for patient-centered care employed by other facilities.
• Address the challenges.

Description:
This session begins by defining person-centered care and discussing the benefits of this approach, then defines AI in a simple introduction. Followed by exploring how a person-centered approach to care can help improve the continuity of care and support for patients with a real-life case study. It will also discuss a number of strategies to ensure that patients receive seamless transitions and continuity of support in different facilities in HGH and explore the challenges to providing person-centered care, such as fragmentation of the health care system and a lack of communication between providers.

In-person / Hybrid:
Hybrid

Venue:
Salwa 1

Session:
H5

Type:
Presentation

Title:
The Emotional Safety Initiative - Promoting Resilience, Healing And Trust In Pediatrics

Speaker:
Rachel Woon
Deirdre Goltz

Moderator:
Caroline McIntire

Learning Objectives:

• Define Emotional Safety (ES) and its four pillars.
• Outline the potential trauma caused by receiving and delivering care that causes emotional harm.
• Identify strategies to reform and create emotionally safe healthcare experiences.
• Explore how emotional safety can be implemented in other ways beyond patient care.

Description:
Historically, hospitals and medical institutions have prioritized physical health over mental and emotional needs, leading to potentially traumatic long-term effects for children.

This session will introduce and define emotional safety and its importance in interdisciplinary practice in pediatrics. The four pillars of emotional safety will be outlined, centering the emotional needs of children and families in every aspect of care. Strategies focused on incorporating evidence-based methods into all areas of pediatric care in efforts to eliminate trauma and stress in the health care setting will be highlighted.

In-person / Hybrid:
Hybrid

Venue:
Rayyan

Session:
H6

Type:
Presentation

Title:
The Link Between Experience, Safety, Quality, and Outcomes

Speaker:
Mandy Kilmartin

Moderator:
Ilkay Baylam

Learning Objectives:

• Understand the overlap between experience, quality, safety, and outcomes.
• Identify the importance of experience in improving other quality metrics.
• Describe ways to bridge the experience, quality, and safety gaps in their own organization.

Description:
Experience, quality, and safety are too frequently viewed as separate aspects of care. The truth is, however, that the overlap is significant and that improvements in experience also lead to improvements in quality and safety. In this session, we will explore the proven connections and the idea that strengthening the human experience in healthcare improves quality, safety, and outcomes.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

13.50 - 14.00

Transition

Breakout Group I

14.00 - 15.00

Session:
I1

Type:
Presentation

Title:
Remote monitoring system of INR Self-Testing: Innovation, implementation, and challenges

Speaker:
Jaham Shada Habib Said

Moderator:
Mehdi Dabbous

Learning Objectives:

• Provide an overview of INR testing in HMC.
  
• Explain the impact of the COVID-19 pandemic on Warfarin patients management.
  
• Discuss the innovative process of transferring self-INR results through a mobile application.
  
• Discuss cultural challenges.

Description:
This session explains the importance of telemedicine for chronic disease using smart technology and an advanced methodology of planning, selecting, and implementation. With emphasis on one of the major tests (INR) that is required in different clinical conditions, immediate management will enhance the treatment protocol. The advantage of this test is that it can be done at home with controlled care. The innovation idea was to convert the test value to a real patient-centered care stand by transferring the home test to the hospital information system for clinical team direct time validation. This project was customized as per HMC-Qatar's needs in line with cybersecurity regulations. The challenge raised was to bring all patient health care providers into one team and alter the patient health care culture with the new concept on a safe and cost-effective platform. I will start with a 3-minute introductory video (Story of Success), then move on to the technical concepts of innovation, patient training, and clinical practice. The role of effective leadership, including positive patient engagement, is a future opportunity for other areas where patient-centered care must be built in a lean process to maintain modern life activities with fully integrated health care systems.

In-person / Hybrid:
Hybrid

Venue:
Salwa 1

Session:
I2

Type:
Presentation

Title:
Empowering Excellence: Co-designing Value-Based System of Care through Staff Empowerment - An Integration of IHI Model of Improvement to Learning Health System (LHS)

Speaker:
Roderic Dayag
Khadija Mohammed

Moderator:
Ritze Siason

Learning Objectives:

• Showcase the impact of VBSC in empowering capacity, delivering exceptional patient-centered care, driving innovation, and fostering a culture of continuous improvement.
• Evaluate all VIP participants in each of the IHI knowledge domains.
• Encourage ownership, confidence, and proactive gap identification to improve system processes.

Description:
The Value Improvement Program (VIP) under the National Value Improvement Collaborative is a visionary and collective effort geared to innovate our approach to healthcare delivery. Recognizing the paramount importance of intrinsic motivation and self-directed evaluation, VIP places our dedicated staff at the forefront of quality improvement and operational efficiency within the context of a value-based care and learning health system.

Central to VIP lies a partnership between our healthcare professionals and the very essence of the care we provide. By co-designing this learning initiative, we empower our staff to proactively identify opportunities for improvement across various dimensions: capacity, performance, quality, cost-efficiency, safety, and the overall well-being of both patients and providers. Through this holistic approach, VIP not only seeks to optimize patient outcomes and experiences but also creates a culture of joy and fulfillment in our workforce while demonstrating the power of collaborative partnership, intrinsic motivation, and a proactive embrace of quality methodologies.

VIP’s emphasis is on self-driven evaluation, a process that encourages critical introspection and continuous learning. By leveraging the renowned IHI Knowledge Domains as a framework for assessment, we embark on a journey of comprehensive self-discovery, enabling us to identify strengths, address areas for growth, and refine our methodologies. This self-directed approach not only empowers our staff but also nurtures a culture of innovation, adaptability, and ongoing improvement.

In-person / Hybrid:
Hybrid

Venue:
Salwa 3

Session:
I3

Type:
Presentation

Title:
Novel weight loss campaign: Blended person-centered medical approach and community partnership

Speaker:
Dr. Charmaine D'Souza
Dr. Hala Gabir

Moderator:
Francis Lence S. Agcaoili

Learning Objectives:

• Evaluate the effectiveness of a weight loss campaign in fostering community engagement and promoting sustainable weight loss among participants.
• Assess the impact of the campaign on physical health, energy levels, mental well-being, and joint and muscle health.

Description:
In an era where sedentary lifestyles and obesity have become global concerns, the fusion of medical expertise and recreational enthusiasm has given rise to an inspiring partnership. This presentation will share our experience with collaboration between the medical field and fitness clubs, focused on an impactful weight loss campaign in a multi-cultural community within Qatar.

This session will provide insight into the strategies and methodologies employed to create a holistic approach to weight loss. Explore how medical professionals and fitness experts joined forces to design personalized fitness regimens, tailor-made meal plans, and scientifically-backed wellness routines. Discover how this unique synergy aims not only to shed pounds but also to enhance overall well-being.

In-person / Hybrid:
In-person

Venue:
Dukhan

Session:
I4

Type:
Presentation

Title:
Patient Centered Medication Therapy Management - A National Home Health Care Experience

Speaker:
Asmaa Abdelaziz Bahy Abdelbary Mohamed

Moderator:
Janice Magalona Samaco

Learning Objectives:

• Define what is Patient Centered Medication Therapy Management.
• Understand the pharmacist's role in patient-centered home care.
• Explain the steps of comprehensive PCMM.
• Learn about the principles and priorities of PCMM

Description:
This session will discuss the national home healthcare experience and explore the potential of patient-centered medication management to improve chronic disease treatment. It will also discuss patient and caregiver involvement in shared decision-making.

In-person / Hybrid:
In-person

Venue:
Salwa 2

Session:
I5

Type:
Presentation

Title:
Anadolu Medical Center’s Journey: From Patient Safety to Person-Centered Care

Speaker:
Ahmet Murat Sumer

Moderator:
Michael Giuliano

Learning Objectives:

• Learn about the Person-Centered Care (PCC) certification process.
• Understand the relationship between PCC and patient safety.
• Understand the importance of patients' engagement.
• Discuss other benefits of PCC, such as attracting new patients and improving corporate reputation.

Description:
Anadolu Medical Center’s (AMC) journey through the Person-Centered Care (PCC) certification process will be presented in the session. Similar to Maslow’s Hierarchy of Needs, PCC is directly related to patient safety in so many ways. Participants will have the opportunity to understand this relationship through real-life practices implemented at AMC and their outcomes. Patients' engagement has a vital role in moving the PCC journey forward. AMC’s patients, relatives, staff, and partners collaborate, coordinate, and communicate to improve healthcare and provide better care. While implementing PCC practices in a healthcare setting, we observed that these efforts also improved patient safety. A secondary benefit of all these efforts is the impact of PCC practices on attracting new patients and developing a better corporate reputation. In this presentation, AMC’s journey, connections between PCC and patient safety, and outcomes will be discussed and presented.

In-person / Hybrid:
In-person

Venue:
Al Dafna

Session:
I6

Type:
Presentation

Title:
Unleashing the Potential Exploring the Impact of Integrating Patient Care Assistants in the Healthcare System for Enhanced Person-Centered Care

Speaker:
Muna Al-Hetmi
Rubie Yves Ignacio

Moderator:
Bindiya Bharathan
 

Learning Objectives:

• Describe the role of patient care assistants (PCAs) and the challenges faced by nursing staff during the COVID-19 pandemic, emphasizing the need for effective support systems in healthcare delivery.
• Explain the rationale behind introducing PCAs at Hamad Medical Corporation to enhance patient care delivery and recognize their contribution to providing person-centered care within healthcare systems.
• Evaluate the success of the PCA Training Program by correlating its outcomes with the reported overall satisfaction of both nurses and PCAs.

Description:
The COVID-19 epidemic has put tremendous strain on the healthcare systems, and the nursing staff has borne a disproportionate responsibility for delivering high-quality patient care. Like never before, this pandemic demonstrated the value of an effective support system for ensuring the delivery of healthcare. Patient Care Assistants (PCAs) were introduced to Hamad Medical Corporation to boost productivity among those frontline Nursing staff who provide direct patient care. In order to enhance patient care delivery and assist in the provision of person-centered care, the PCA Training Program was created. Qualified PCAs employed within the HMC.

In-person / Hybrid:
Hybrid

Venue:
Rayyan

15.00 - 15.30

Break and Prayer

15.30 - 16.30

Session:
Plenary 4

Type:
Keynote

Title:
Sweat the Small Stuff: Thinking and Designing in Moments

Speaker:
Doug Johnson

Moderator:
Dr. Susan Frampton

Learning Objectives:

• Learn why Patient, Customer, and Employee Satisfaction are not Satisfactory.
• Discover the #1 thing you can do to differentiate your Person-Centered care culture in your organization.
• Learn what non-healthcare industries are doing in the United States to improve their customer experience and extract the principles to apply in your own department.
• Understand why thinking and designing in moments can improve your Person-Centered care practice.
• Learn what questions successful organizations are asking to move their work into an exciting future.
• Review adaptations accelerated by the recent pandemic that are positioned to improve the future of the patient, family and staff experience of healthcare.

Description:
It’s time we start to SWEAT THE SMALL STUFF. In this session we will spend time discussing how we approach thinking and designing in Moments. We will also explore the 10 questions we are asking in our new normal in 2023 and beyond. We will pull from our own examples and stories from inside our health system, and we’ll also explore what’s happening in other industries across the United States.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

16.30 - 16.40

Transition

Breakout Group J

16.40 - 17.40

Session:
J1

Type:
Presentation

Title:
Worksite Accommodation

Speaker:
Karl Baguio
Islam Bakhry

Moderator:
Qamar Iqbal
 

Learning Objectives:

• Determine readiness for return to work.
• Identify barriers and challenges, and assess functional abilities.
• Develop individualized accommodation plans.
• Enhance workplace safety and facilitate a successful return to work.

Description:
This presentation is about enabling people to participate in the activities of everyday life, including the ability to work, despite having physical and mental challenges. Occupational therapists achieve this outcome by working with people and communities to enhance their ability to engage in the occupations they want to, need to, or are expected to do.

A person-centered workplace assessment is an approach that places the individual at the heart of the assessment process and is one of the ways of achieving a workplace accommodation outcome.

Assessment includes the use of standardized procedures, interviews, observations in a variety of settings, and consultation with significant people in the person's life. Interventions are directed towards developing, improving, and restoring daily living skills, work readiness, work performance, and enhancing educational performance skills.

In-person / Hybrid:
In-person

Venue:
Dukhan

Session:
J2

Type:
Presentation

Title:
Address the Unaddressed: Health improvement profile - a patient centered approach to improve the physical health of the patients with Severe Mental Illness in Mental Health Services, Qatar.

Speaker:
Dr. Ananth Nazarene
Divya Cecilia D’Souza
Shyni Santhosh
Shiju Ramapurath

Moderator:
Swamyvel Sethuraman

Learning Objectives:

• Understand the significance of using the HIP tool to assess and enhance the overall well-being of individuals with SMI, considering various aspects of their health.
• Gain a thorough understanding of how the Health Improvement Profile (HIP) is effectively implemented within mental health services for patients dealing with severe mental illnesses (SMI).
• Recognize the unique challenges that mental health nurses face regarding the completion of the Health Improvement Profile and understand how an effective training session addresses these challenges.
• Be equipped with insights into adopting a patient-centered approach when addressing the physical comorbidities associated with severe mental illness (SMI).

Description:
Severe mental illness (SMI) is associated with a premature loss of 15–20 years of life compared to the general population. There is a rising trend for people with SMI to experience multi-morbidity, resulting in an increase in the number of people living with both physical and mental health conditions. Multimorbidity was commonly associated with an increased and prolonged inpatient hospital stay. It has become apparent that decades of unhealthy living and disparities in health care are the residual causes of increased mortality among this vulnerable population. Further, patients adhering to long-term mental health pharmacological regimens appear to experience an increased prevalence of physical co-morbidities. The Health Improvement Profile (HIP) is a gender-specific physical health checklist for people with SMI, originally described by White et al. (2009). The HIP enables mental health nurses to identify red-flagged items, i.e., risk factors or physical comorbidities, and share them with their multi-disciplinary colleagues.

As all clinicians are aware of each individual patient's needs in relation to physical health, an integrated multi-disciplinary approach is used to ensure that interventions and investigations are delivered to address red flags. We aim to present HIP outcome data on interventions provided to promote improved physical health and lifestyle choices.

In-person / Hybrid:
Hybrid

Venue:
Salwa 3

Session:
J3

Type:
Presentation

Title:
Patient-Driven Partnership Practices: Elevating the Patient Experience of Care in Ambulatory Care Center

Speaker:
Khadija Mohammed
Jade Paolo Concepcion

Moderator:
Mohamed Abouhassan

Learning Objectives:

• Assess the implementation and adoption of patient-driven partnership practices and explore the extent to which these practices are integrated into the care delivery process.
• Identify best practices and success factors for developing and implementing patient-driven partnership practices.
• Optimize the patient experience of care through the implementation of patient-driven partnership practices.

Description:
In this session, we will discover how patients and healthcare providers come together to make healthcare even better. We will uncover stories that showcase the power of patient ideas and preferences to shape better care practices. Through real-life examples, we will illustrate how seemingly small changes driven by patient input can lead to substantial improvements, resulting in happier patients and an elevated standard of care. Explore the remarkable journey of co-designing care, where the collective efforts of patients and providers pave the way for a more person-centered and effective healthcare system.

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

Session:
J4

Type:
Presentation

Title:
Expert review and recommendations for the management of acute, chronic, and neuropathic pain in Qatar

Speaker:
Dr. Abdullah Nazal

Moderator:
Ammar Suleiman Ahmad Malkawi

Learning Objectives:

• Offer an evidence-based pain management template for healthcare practitioners.
• Stratify patients according to their pain type, which would lead to the correct pathway.
• Ensure patients receive tailored management.
• Optimize the time scale of receiving management from the first encounter to the final management plan.

Description:
Pain management is an evolving area of expertise in Qatar. Gaps in knowledge, inadequate training for physicians and nurses, and the absence of policies and guidelines are the main barriers to effective pain management in Qatar. In addition, the use of certain pain medications, especially opioids, is highly regulated, limiting their availability in outpatient pain management. These factors are responsible for the undertreatment of pain in Qatar. This study aimed to standardize evidence-based local recommendations for the pharmacological treatment of pain in Qatar. Therefore, an expert panel of physicians from different disciplines with experience in the diagnosis and treatment of the three types of pain (i.e., acute, chronic, and neuropathic) was convened for two face-to-face meetings in Doha, Qatar, on November 29, 2019, and on February 22, 2020, with subsequent virtual meetings. A literature search was performed on Medline and Google Scholar databases from inception until December 2019, and all relevant articles were selected. Based on these articles and repeated feedback from the authors, the final pain treatment protocols were developed. These recommendations for the management of acute, chronic, and neuropathic pain are based on international guidelines adapted to local practice and treatment availability in Qatar. More importantly, the panel has recommended extreme caution in the use of opioids for long-term management of chronic pain.

In-person / Hybrid:
Virtual

Venue:
Salwa 1

Session:
J5

Type:
Presentation

Title:
Let's practice - Patient-Centered Care

Speaker:
Dr. Mohamad Al Abiad

Moderator:
Akef Mohammad Yousef Alkhatab

Learning Objectives:

• Demonstrate patient-centered care practices in the workplace.
• Engage others and advocate for care with compassion.

Description:
This session will focus on ‘’ how to’’ practice patient-centered care. It is a hands-on exercise in different tools and techniques to create a great patient experience, and that will be at all levels and with each encounter with a patient.

Walking through the empathy fitness of leaders to service mapping to lessen patient anxiety and learn how to practice a care-full explanation, not a careless explanation,

Talking about the psychology of waiting and the impact it has on a patient’s experience, addressing patient complaints and considering them as gifts to improve the services, practicing rehearsing the proper script at each encounter and for different scenarios, communicating with a difficult patient, and working better with physicians—all those matters and others would be addressed in the presentation.

It is time to move from theory to practice and from local to global by making it simple, easy to practice, and strong to be maintained. It is time to embrace compassion and build a culture of patient-centered care.

In-person / Hybrid:
Hybrid

Venue:
Rayyan

Session:
J6

Type:
Presentation

Title:
Efficacy of Screening of Interests and Needs of Forensic Clients for Post-discharge Occupational Therapy Plan of Care

Speaker:
Jayakumar Vamanan
Hussain Ali H J Bu Hazaa

Moderator:
Sreejitha G.S. Nair

Learning Objectives:

• Discuss an overview of the forensic mental health service in Qatar.
• Explain the role of the forensic occupational therapist in rehabilitation.
• Discuss the importance of timely screening in the inpatient setting to facilitate community integration.

Description:
The project was initiated to improve the quality of life of the clients after discharge from the inpatient forensic unit into the community. Screening tools were administered to gain an understanding of the needs and interests of the clients and to explore the challenges faced by them in the community. Intervention in the community helped them overcome their challenges, which led to an improvement in their quality of life with low rates of recidivism and rehospitalization.

In-person / Hybrid:
In-person

Venue:
Salwa 2

17.40 - 17.50

Transition

17.50 - 18.20

Session:
Poster Awards Ceremony

Title:
Poster Awards Ceremony

Learning Objectives:

• Recognize best practices and presentations of Person-Centered Care projects
• Celebrate the best achieving teams in healthcare systems

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

18.20- 18.40

Session:

Closing Ceremony

Title:
Closing Remarks

Speaker:
Dr. Abdulla Al Ansari

Learning Objectives:

• Understand the key outcomes, learnings, and takeaways from the conference to inform our work on Person-Centered Care in 2023.
  

In-person / Hybrid:
Hybrid

Venue:
Al Dafna

Track 1

Innovation in Person-Centered Care Practice

Track 2

Compassion – Empathy in Action

Track 3

Partnership and Co-designing Care