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Time
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Session, Type
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Title, Speaker, Moderator
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Learning Objectives, Description
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In-person / Hybrid, Venue
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7.00 - 8.00
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Registration
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Venue:
Al Dafna Foyer
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8.00 - 9.00
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Session:
Plenary 1
Type:
Keynote
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Title:
How coproduction learning health
systems can promote better health, quality, science, and
person-centered care
Speaker:
Dr. Eugene C. Nelson
Moderator:
Dr. Susan Frampton
|
Learning Objectives:
- Showcase world class examples of coproduction learning
health systems
- Learn about a generalizable framework for designing and
developing successful coproduction learning health systems in
the real world for advancing person-centered care.
Description:
How can we measurably and continuously improve health
outcomes, healthcare quality, and health science research in the
real world while advancing person-centered care? One way to hit this
grand slam homerun is to design, implement, and scale learning
health systems to coproduce better health, quality, science, and
person-centered care. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
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9.00 - 9.10 |
Transition
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Breakout Group A
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9.10 - 10.10
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Session:
A1
Type:
Presentation
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Title:
Collaborative Person-Centered Cognitive rehabilitation at Adult Day-care Rehabilitation unit, QRI
Speaker:
Basim Abu Ghalieh
Saja Waleed Al-Khader
Moderator:
Thanveer Thayyullathil
|
Learning Objectives:
- Focus on the roles of each speech therapist and occupational therapist and the importance of Joint sessions between them.
- Design the treatment plan for each patient that will affect the outcomes of the treatment in order to improve communication, language, and cognitive, and social skills.
Description:
Cognitive rehabilitation refers to a type of therapy that aims to improve cognitive functioning, such as attention, memory, reasoning, and problem-solving skills, in individuals who have experienced cognitive deficits. It typically involves a combination of activities and exercises that are designed to stimulate and challenge cognitive abilities. These activities may include memory drills, problem-solving tasks, attention training, and other exercises that target specific cognitive skills. Cognitive rehabilitation is often used as a part of a larger treatment plan for individuals who have experienced a traumatic brain injury, stroke, or other neurological condition that has resulted in cognitive impairment.
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In-person / Hybrid:
Hybrid
Venue:
Salwa 1
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Session:
A2
Type:
Presentation
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Title:
“Learn the Sign, Act Early” Adaptation of CDC Developmental Milestone Checklist in Pediatric Inpatient at Al Maha Pediatric Specialized Care Center (AMPSCC)
Speaker:
Cristell Nermal
Ayat Sulaiman Alsmadi
Moderator:
Jennalyn Noriesta
|
Learning Objectives:
- Increase parent awareness and warning signs for autism spectrum disorder and other developmental delay/disabilities
- Increase knowledge about the benefits of early action and early intervention for parents and the healthcare team.
- Increase parent dialogue on the topic of developmental milestones and developmental delays or disabilities.
- Increase early action on developmental delays for early intervention as it improves the child's abilities and helps them learn new skills.
Description:
According to our National Health Strategy 2018–2022, there are about 230 children diagnosed with autism spectrum disorder per year based on the estimated basis of international prevalence data in Qatar, and as a priority, they want to achieve improvements in early intervention and diagnosis.
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In-person / Hybrid:
Hybrid
Venue:
Salwa 3
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|
Session:
A3
Type:
Workshop
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Title:
Person-Centered Care Quality Improvement
Speaker:
Michael Giuliano
Moderator:
Dr. Susan Frampton
|
Learning Objectives:
- Update our definition of quality and safety through consideration of the patient perspective.
- Reconsider how we approach measurement and the use of data in quality improvement.
- Discuss alternative models for quality improvement that integrate feedback and evaluation.
- Apply new skills and knowledge to real-life healthcare quality improvement examples.
Description:
The increased focus on quality and safety in healthcare grew out of the 2001 publication of Crossing the Quality Chasm. Since then, quality and safety have been included in the Quintuple Aim, an innovative force behind new value-based payment methods, and on the forefront of many healthcare professionals agendas. Yet our definitions of quality and safety often exclude the important and valuable perspectives of patients, families, and healthcare staff, which, when considered, can accelerate and enhance our improvement efforts and healthcare experience. During this session, we will explore how person-centered care is an integral component of any quality and safety improvement agenda and how healthcare professionals can use person-centered care to deliver better, more sustainable results.
|
In-person / Hybrid:
In-person
Venue:
Bashir
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Session:
A4
Type:
Presentation
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Title:
Patient Experience: Why it Matters and How To Improve it - A Qualitative Data Analysis of Patient Experience Survey in The Obstetrics & Gynecology Emergency Department in Al Wakra Hospital
Speaker:
Neena George
Asha Kaimal
Moderator:
Hanen Mrabet
|
Learning Objectives:
- Showcase successful patient experience initiatives and best practices within the Al Wakra Hospital OB/GYN Emergency, highlighting their positive impact on patient satisfaction and engagement.
- Discuss tools and strategies for improving the patient experience.
Description:
This presentation will explore the importance of the patient experience and examine strategies for enhancing it through a person-centered approach. During this session, we will delve into the key elements that contribute to a positive patient experience and discuss the importance of effective communication, empathetic care delivery, and shared decision-making between healthcare providers and patients.
Additionally, we will address the challenges and barriers to achieving an optimal patient experience. By understanding these challenges, attendees can gain valuable insights into overcoming them and creating a patient-centered culture within their healthcare environments.
|
In-person / Hybrid:
In-person
Venue:
Salwa 2
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|
Session:
A5
Type:
Presentation
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Title:
Pediatric post-discharge telehealth follow-up program: a newly introduced promising project in Qatar
Speaker:
Dr. Fatima Mohd Al-Khori
Dr. Manasik Hassan
Zenat Kanfosh
Moderator:
Dr. Mohammed Al-Kuwari
|
Learning Objectives:
- Reduce the ED visits within 28 days for the same discharge diagnosis.
- Decrease the overbooking in the outpatient clinics.
Description:
The use of telehealth for early follow-up after discharge with the primary physician is a common practice in hospitals worldwide; however, in the pediatrics services at Hamad Medical Corporation (HMC), this service is not yet integrated into the care plan, especially before the COVID-19 period. Moreover, the time between hospital discharge and patients visits to the clinics is a hazardous amount of time that necessitates a safe transition to maximize the patients’ safety and care. In order to deliver the best and safest care to our pediatric patients post-discharge, a pilot study was conducted to examine the effectiveness of telehealth follow-up post-discharge. This new initiative aimed to reduce the visits to pediatric ED within 28 days for the same discharge diagnosis from 15% to < 10% and to decrease the overbooking to the outpatient clinics from 30% to 15% within 2 months. The audience of this session will hear about this new initiative and the methods used to improve access to care, improve medication reconciliation, and ease the transition from the hospital to the home environment, which could lead to a decrease in hospital readmissions and overbooking.
|
In-person / Hybrid:
Hybrid
Venue:
Rayyan
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|
Session:
A6
Type:
Presentation
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Title:
New Tools to Advance Patient and Family Engagement and Promote Co-Design: Created BY Patients FOR Patients, Providers, and Organizations
Speaker:
Jill Adolphe
Moderator:
Ilkay Baylam
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Learning Objectives:
- Describe new Tools that represent best practices of Person-Centered Care to advance Patient and Family Engagement and promote co-design.
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Demonstrate the benefits to patients and families, and healthcare organizations and providers, realized from the use of these Tools.
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Illustrate best practices for effectively championing the implementation and dissemination of these Tools across organizations.
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Identify steps required to establish a robust Patient and Family Partnership Council (PFPC).
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Share strategies to promote PFPC sustainability and success.
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Illustrate how to move beyond engagement to co-design.
Description:
Patient and family engagement is critical to advancing a person-centered care culture. This session will discuss three new tools to promote engagement and education. Use of these tools results in increased patient and family engagement, empowerment, and education, as well as an improved patient and family experience. Implementation of these tools also brings about increased engagement and education and an improved experience for healthcare providers. Together, these provide a strong foundation for partnership and co-design to enhance quality and safety.
Practical, free, easy-to-use tools to advance patient and family engagement that benefit all stakeholders will be shared. Strategies to broadly disseminate these tools will be discussed.
Moving beyond the tools, the establishment of a robust Patient and Family Partnership Council (PFPC) is an important means of furthering patient and family engagement. The steps required to do so will be highlighted, along with strategies to ensure PFPC sustainability and success.
|
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
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10.10 - 10.20
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Transition
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Breakout Group B
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10.20 - 11.20
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Session:
B1
Type:
Presentation
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Title:
Revolutionising Healthcare Delivery: Unveiling the Patient Perspective on Telemedicine in Qatar
Speaker:
Nadia Hattingh
Juliet Reyes
Moderator:
Raissa Jacinto Puddao
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Learning Objectives:
- Define Telemedicine, especially in the Qatari context.
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Identify Key Patient Concerns: Participants will be equipped to enumerate and explain patients' primary concerns, needs, and expectations when utilising telemedicine services in Qatar.
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Analyse the Cultural and Socioeconomic Factors: Attendees should be able to evaluate how specific cultural, geographical, and economic variables in Qatar impact the perception and utilisation of telemedicine.
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Recognise the Technological Infrastructure Needs: Learners will determine the technological requisites essential for the effective delivery of telehealth services, considering Qatar's unique landscape.
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Assess Potential Challenges: Participants should be able to discern and assess potential pitfalls and barriers in implementing and maintaining telemedicine services from a patient perspective.
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Formulate Strategies for Improvement: Attendees will be adept at formulating and proposing strategies to enhance the telemedicine experience for patients in Qatar, ensuring it is effective and culturally sensitive.
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Promote Stakeholder Collaboration: Participants should understand the importance of, and strategies for, enhancing collaboration among all stakeholders – healthcare providers, tech professionals, policymakers, and patients.
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Project the Future of Telehealth in Qatar: By the end of the session, attendees should be able to make informed predictions about the trajectory of telemedicine in Qatar, considering its challenges and potential.
Description:
Delve into the world of telemedicine in Qatar during this session. Understanding the patient's viewpoint is paramount as the world pivots towards more digitized healthcare systems. Through survey data and expert analysis, we will explore the real-world experiences, preferences, and challenges patients in Qatar face as they navigate the telemedicine landscape.
Qatar's unique cultural, geographical, and socioeconomic context offers a rich backdrop against which the digital health revolution is taking shape. Participants will learn how these factors affect the region's acceptance, adoption, and effectiveness of telehealth solutions. We will also shed light on areas of improvement, from technological infrastructure to digital literacy, that can further enhance the patient experience.
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In-person / Hybrid:
Hybrid
Venue:
Salwa 1
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|
Session:
B2
Type:
Workshop
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Title:
Compassionate Human Interaction
Speaker:
Kakoli Roy
Sheeba Augustine
Moderator:
Johncy Paulose
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Learning Objectives:
- Enhance participants’ understanding of compassion as an underpinning of all patient-centered culture change efforts, and the connection between compassion, patient engagement and outcomes.
-
Identify practical approaches for participants to nurture compassion in action within your practice.
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Enhance participants’ understanding and ability to articulate the business case for compassion.
-
Contribute to the development of a comprehensive plan for integrating learning into practice.
Description:
This workshop involves guiding participants through a structured journey of education, role-playing, constructive input, and skill refinement. This journey significantly enhances their capacity to communicate proficiently, genuinely, and empathetically with patients, relatives, and colleagues. The Compassion Human Interactions Workshop, crafted by Planetree, aims to furnish healthcare practitioners with an enriched comprehension of compassion's pivotal role in advancing top-tier, valuable medical care. It imparts pragmatic techniques and proficiencies for engaging in interactions that foster compassion, directed towards oneself and others, even when confronted with exceptionally demanding situations. Through this workshop, healthcare professionals acquire the tools to grasp the significance of compassion and its impact on delivering healthcare excellence, thereby fostering an environment where compassion thrives, irrespective of the challenges faced.
|
In-person / Hybrid:
In-person
Venue:
Bashir
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|
Session:
B3
Type:
Presentation
|
Title:
Mihnati - "My profession": Kids, Teens, and HOPE
Speaker:
Khadija Mohammed
Nilo Martinez
Moderator:
Dr. Sarah Al-Shaikhly
|
Learning Objectives:
- Demonstrate valuable community service by offering learning opportunities and guiding participants in their chosen professions.
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Provide an inspiring living history experience to observe real-life professionals and foster partnerships with families and patients to build a culture of health.
Description:
Mihnati is a program by the Ambulatory Care Center co-designed with the Patient and Family Advisory Council and the community through Help, Opportunity, Participation, and Education (HOPE) Qatar. It offers teens, kids, and kids with special needs the chance to experience diverse professions in a realistic and personalized way. The program's goal is to demonstrate the importance of community service while embedding compassion by providing valuable learning opportunities and fostering inclusivity and camaraderie. Real-life healthcare experts share insights about their roles and contributions to the well-being of the community. Participants observe professionals in action, enhancing their skills and creativity through this enriching learning experience. |
In-person / Hybrid:
Hybrid
Venue:
Salwa 3
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|
Session:
B4
Type:
Presentation
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Title:
Improve Patient Participation in social roles through Rehabilitation according to their interest
Speaker:
Maram Al Barghothi
Esraa Mohammad Salem Al Makhzoumi
Moderator:
Issra Mohamed
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Learning Objectives:
- Involve the patient in the selection of rehabilitation activities based on their interests
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Improve patients' participation in rehabilitation service planning
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Enable active feedback between patients and families and the rehabilitation team members
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Improve the understanding of the concept of patient-centered care at the ADR unit.
Description:
Functional restrictions can make participation in social activities and roles difficult; however, functional limits are not the only criteria thought to influence involvement. Environmental and societal issues have an impact as well. The patient tends to have greater satisfaction with participation in social roles and activities when his treatment considers his interests. |
In-person / Hybrid:
Hybrid
Venue:
Rayyan
|
|
Session:
B5
Type:
Presentation
|
Title:
Wings of Hope: Back to track after Paraplegia
Speaker:
Mohammad Adnan Ibrahim Farraj
Anush Kurien
Pushparaj Joseph Prabahar
Moderator:
Amjad Annethattil
|
Learning Objectives:
- Explore the life perceptions, experiences, and expectations of patients with spinal cord injuries so that their needs and the challenges they face can be properly determined.
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Explore the possibility of achieving the goals of a spinal cord injury patient.
Description:
In 2013, the presenter experienced a life-changing accident when their car flipped at a speed of nearly 180 kilometers. The driver was driving at an insane speed. They were transported to Hamad General Hospital in Doha, where they discovered a complete spinal injury. They underwent emergency surgery in Germany to stabilize the spine, spent a year in Germany for recovery, and learned to live with the injury. The author faced challenges such as no sexual function, double incontinence, Accepting the injury was difficult, but the better one deals with it, the easier it will be for their family and friends. |
In-person / Hybrid:
In-person
Venue:
Salwa 2
|
|
Session:
B6
Type:
Presentation
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Title:
The Link Between Experience, Safety, Quality, and Outcomes
Speaker:
Mandy Kilmartin
Moderator:
Ilkay Baylam
|
Learning Objectives:
- Understand the overlap between experience, quality, safety, and outcomes.
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Identify the importance of experience in improving other quality metrics.
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Describe ways to bridge the experience, quality, and safety gaps in their own organization.
Description:
Experience, quality, and safety are too frequently viewed as separate aspects of care. The truth is, however, that the overlap is significant and that improvements in experience also lead to improvements in quality and safety. In this session, we will explore the proven connections and the idea that strengthening the human experience in healthcare improves quality, safety, and outcomes. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
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|
11.20 - 12.30
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Lunch & Prayer
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Breakout Group C
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12.30 - 13.30
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Session:
C1
Type:
Presentation
|
Title:
Anadolu Medical Center’s Journey: From Patient Safety to Person-Centered Care
Speaker:
Ahmet Murat Sumer
Moderator:
Ilkay Baylam
|
Learning Objectives:
- Learn about the Person-Centered Care (PCC) certification process.
-
Understand the relationship between PCC and patient safety.
-
Understand the importance of patients' engagement.
-
Discuss other benefits of PCC, such as attracting new patients and improving corporate reputation.
Description:
Anadolu Medical Center’s (AMC) journey through the Person-Centered Care (PCC) certification process will be presented in the session. Similar to Maslow’s Hierarchy of Needs, PCC is directly related to patient safety in so many ways. Participants will have the opportunity to understand this relationship through real-life practices implemented at AMC and their outcomes. Patients' engagement has a vital role in moving the PCC journey forward. AMC’s patients, relatives, staff, and partners collaborate, coordinate, and communicate to improve healthcare and provide better care. While implementing PCC practices in a healthcare setting, we observed that these efforts also improved patient safety. A secondary benefit of all these efforts is the impact of PCC practices on attracting new patients and developing a better corporate reputation. In this presentation, AMC’s journey, connections between PCC and patient safety, and outcomes will be discussed and presented. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
|
|
Session:
C2
Type:
Workshop
|
Title:
The Healing Canvas
Speaker:
Kumari Theresa Thomas
Moderator:
Norwil Gequillo Baguio
|
Learning Objectives:
- Educate healthcare providers about the use of art for wellness and allow them to have a hands-on experience.
-
Promote relaxation, provide skills for self-care, and increase confidence in healthcare settings.
Description:
Therapeutic art encompass healthcare providers center-wide to ensure continuous psychological assistance to patients by letting them express their feelings in form of art. Therapeutic Art in clinical settings could be helpful to aid treatment and therapy, to enhance communications between patients and medical staffs in a non-verbal way. It facilitates early identification and management of patients who might develop changes in mental status during isolation period. Thus, the Communicable Disease Center (CDC) introduced therapeutic art among inpatients. During its implementation, the team was able to keep patients engaged and were able to relax and express their feelings through art forms. |
In-person / Hybrid:
In-person
Bashir
|
|
Session:
C3
Type:
Workshop
|
Title:
Teamwork, Communication & Working Styles in QI
Speaker:
Mark Adrianne Agramon
Dr. Jawed Iqbal
Ana Mar Jimena
Moderator:
Ana Mar Jimena
|
Learning Objectives:
- Discuss the concept of teamwork and the characteristics of an effective team.
-
Explain the benefits and challenges of working in teams in relation to QI.
-
Define communication and discuss the standards of effective communication.
-
Explore the challenges of communication and ways to improve team communication.
-
Identify and discuss working styles.
-
Explore ways to use your working style with others.
Description:
HHQI's Mission is to drive and guide a person-centered learning healthcare system to enhance and sustain optimum clinical practice and operations. It aims to embed the culture of continuous improvement and develop national self-sufficiency in improvement management across the Qatar healthcare system. One of its key strategic goals is to build capacity and capability throughout the system. With the training programs and collaborative learning systems that we offer to healthcare professionals (both clinical and non-clinical), we ensure that teamwork, communication, and working styles are embedded into the curriculum. This promotes person-centered learning among the teams and the wider organization. |
In-person / Hybrid:
In-person
Venue:
Nakheel
|
|
Session:
C4
Type:
Presentation
|
Title:
Level of Satisfaction of Using Telehealth During COVID-19 Pandemic in the Gaza Strip Healthcare Providers perspective
Speaker:
Hala Hisham Alagha
Hanan Awad Qannan
Moderator:
Mohammed Aldhoun
|
Learning Objectives:
- Understand the level of satisfaction among healthcare providers in using telehealth during the COVID-19 pandemic.
-
Identify the key benefits and challenges experienced by healthcare providers in utilizing telehealth during COVID-19.
-
Explore the factors influencing healthcare providers' satisfaction with telehealth services during the pandemic.
-
Discuss strategies to enhance healthcare providers' satisfaction and engagement in telehealth during the pandemic.
-
Evaluate the potential long-term implications of telehealth on healthcare delivery beyond the COVID-19 crisis.
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Reflect on the importance of patient and provider collaboration in optimizing telehealth experiences for healthcare providers.
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Develop recommendations and best practices for maximizing the satisfaction and utilization of telehealth among healthcare providers during COVID-19.
-
Identify areas for further research to address gaps in knowledge and understanding of healthcare providers' satisfaction with telehealth during the pandemic.
-
Discuss the ethical considerations associated with telehealth utilization and its impact on healthcare providers' satisfaction.
Description:
The outbreak of COVID-19 has drastically impacted various aspects of healthcare delivery worldwide, calling for urgent adaptations to provide care while minimizing exposure and transmission of the virus. Telehealth emerged as a vital solution to bridge the gap between healthcare providers and patients, enabling remote consultations and bringing medical services to individuals' homes.
This session aims to shed light on the experiences and level of satisfaction among healthcare providers in the Gaza Strip while utilizing telehealth technology during the COVID-19 pandemic. Gaza Strip, already facing long-standing challenges in accessing healthcare, has confronted further strain due to COVID-19 restrictions, causing a significant shift towards telehealth services. |
In-person / Hybrid:
Virtual
Venue:
Salwa 1
|
|
Session:
C5
Type:
Presentation
|
Title:
Communicate With Your H.E.A.R.T
Speaker:
Joash De Gracia
Moderator:
Arlien Grace Lanticse
|
Learning Objectives:
- Learn significance of person-centered communication.
-
Empower nurses to interact and communicate in a caring and compassionate way (H.E.A.R.T.)
-
Sustain a culture of service excellence through an effective nurse-patient relationship.
Description:
Communicate with your H.E.A.R.T. is an initiative to convey compassionate care through the person-centered communication skills of nurses to their patients. It is a form of communication that recognizes the individual as a person and responds to the individual’s feelings, preferences, and needs. Communicate with your H.E.A.R.T. stands for communication that is H-heartfelt, E-empathic, A-apologetic, R-respectful, and T-truly reliable. This initiative is applied in an emergency room setting, which is often considered a difficult area to practice person-centered care because of the limited time, busy working environment, and lack of systematic nurse-patient relationships often experienced in this type of care domain (Mutlu et al., 2021). Patients may feel that no one is there to listen or that they are unheard. In this regard, with the compassionate human interaction training, staff are encouraged and equipped with communication skills that will foster an environment for an effective nurse-patient interaction that promotes H.E.A.R.T. Nurses who learn how to effectively communicate with patients and family can significantly impact patients’ well-being as it can address loneliness and isolation, ease anxiety, and make nurses better advocates (Papadopoulos et al., 2016). |
In-person / Hybrid:
Hybrid
Venue:
Salwa 3
|
|
Session:
C6
Type:
Presentation
|
Title:
Nurturing Wellbeing and Wellness across Healthcare Workforce
Speaker:
Rania Al Badawi
Yasmeen Marmash
Dr. Nawab Khan
Moderator:
Islam Rabi Al Hashlamoun
|
Learning Objectives:
- Define and understand wellbeing and wellness in the workplace.
-
Identify the main components of the wellbeing and wellness program and discuss the benefits.
-
State the objectives of the program.
-
Explain the culture of wellbeing and wellness in the workplace.
-
Understand the importance of social and emotional wellbeing.
Description:
This session will entail an overview of Employees’ Wellbeing and Wellness in the workplace, including components and benefits. The session will highlight the HMC strategy for implementing the Employee Wellbeing and Wellness Program and its evolution based on evidence-based practice. An overview of the currently implemented programs and the lead-up to the expansion of the program and the initiative across the public health and healthcare sectors will be discussed.
The core pillars of the program will be explored, including physical activity, mental health, and health education. |
In-person / Hybrid:
Hybrid
Venue:
Rayyan
|
|
13.30 - 13.40
|
Transition
|
|
Breakout Group D
|
|
13.40 - 14.40
|
Session:
D1
Type:
Presentation
|
Title:
Leveraging Patient Experience Data to Drive Sustainable Improvements
Speaker:
Adel Shabaan
Moderator:
Michael Giuliano
|
Learning Objectives:
- Understand the foundations of successful actioning of patient experience data.
-
Examine quantitative and qualitative patient experience tools.
-
Describe analytical tools and methods to identify patient experience trends and improvements.
-
Dicuss the role of Patient Experience data in Value Based Care.
-
Establish a robust methodology for driving sustainable patient experience improvements.
Description:
Patient experience data stands at the forefront of healthcare innovation. This data, which encompasses real-world insights from patients, provides an invaluable lens to view and assess healthcare delivery.
Utilizing this information not only brings to light areas of excellence but also uncovers gaps in service delivery. By placing patient experiences at the heart of improvement initiatives, healthcare institutions can tailor their services to meet real needs, ensuring patient satisfaction and optimizing overall healthcare outcomes.
This approach champions a patient-centric healthcare model where feedback drives improvements and ensures that care remains both effective and empathetic. |
In-person / Hybrid:
Hybrid
Venue:
Salwa 1
|
|
Session:
D2
Type:
Presentation
|
Title:
A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families
Speaker:
Fatma Mohamed AbdElfatah
Dr. Hanan Saleh A Alyazeedi Alyafei
Moderator:
Akef Mohammad Yousef Alkhatab
|
Learning Objectives:
- Understand patients’ frustrations and anxieties.
-
Feel a renewed sense of empathy for patients, which leads to an urgency to make improvements. Reveal inefficiencies that waste time—not only your time but the time of patients.
-
Identify the aspects of care experiences that patients and families view as positive.
Description:
This session will explain a technique that can help you step outside your usual role and gain the many advantages of being an outside observer. The staff will learn how people are feeling and how you can help them in the real world through patient and family shadowing. It will contain interactive exercises at the start and middle of the session to let the audience experience what a patient would feel like in the absence of shadowing.
The benefit of shadowing is that it will automatically improve your ability to relate to patients and deliver more patient-centered treatment.
A brainstorming session will be held during which all the steps required to carry out a shadowing project at your facility will be developed.
|
In-person / Hybrid:
Hybrid
Venue:
Salwa 3
|
|
Session:
D3
Type:
Workshop
|
Title:
Translation of Inter-professional Education into Collaborative Clinical Practice
Speaker:
Dr. Eman Al Maslamani
Dr. Magda Yoseuf
Dr. Ahmed Alhammadi
Moderator:
Dr. Hatim Abdelrhman
|
Learning Objectives:
- Highlight the benefits of IPEC and key concepts of a high-functioning inter-professional team.
-
Implement some strategies and practical tools to apply IPEC in the clinical learning environment.
-
Identify indicators of effective IPEC in clinical practice.
Description:
The workshop will address the different aspects of IPEC, e.g., definition, background, advantages, Afterwards, through analyzing interactive video clips and using role-play, participants will be introduced to the main concept of high-functioning teams reaching a level of synergy that enhances their efficiency and effectiveness. In small groups, participants will practice using some skills and tools to enhance the implementation of IPEC in a different clinical setting, and at the end, we will share some indicators of effective inter-professional collaboration. |
In-person / Hybrid:
In-person
Venue:
Bashir
|
|
Session:
D4
Type:
Presentation
|
Title:
Transforming Culture in a KSA Healthcare Facility Using Person Centered Care Principles
Speaker:
Anne Field
Moderator:
Ilkay Baylam
|
Learning Objectives:
- Define person centered care.
-
Review organizational cultural change.
-
Review organizational change management.
-
Examine Sultan Bin Abdulaziz Humanitarian City's (SBAHC) journey towards person centered care.
-
Explore SBAHC’s patient centered care transformation.
-
Share SBAHC’s future plans to enhance our patient centered care culture.
Description:
Share our experience at the Humanitarian City (SBAHC) in operationalizing person centered care and transforming our organizational culture. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
|
|
Session:
D5
Type:
Presentation
|
Title:
Impact of Gram-negative bacteremia on mortality in Qatar: Epidemiology, antimicrobial susceptibilities, and outcome
Speaker:
Dr. Adila Shaukat
Moderator:
Dr. Zainab Hammoudah
|
Learning Objectives:
- Discuss antimicrobial resistance in gram-negative infections.
-
Identify the local epidemiology, antimicrobial susceptibility patterns, and clinical outcomes in gram-negative bacteremia patients.
-
Discuss key determinants of morbidity and mortality.
Description:
Impact of Gram-negative bacterial blood stream infections on mortality: Epidemiology, antimicrobial resistance, and outcome’ is original research conducted in Al Wakra Hospital, HMC, Qatar.
This session will present the aims and objectives of this study, the introduction, methods, results, and conclusion, a literature review and comparison to other regional and international studies, and the epidemiology of Gram-negative bacterial infections in our center. |
In-person / Hybrid:
In-person
Venue:
Salwa 2
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Session:
D6
Type:
Workshop
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Title:
Workforce Wellness through Joy at Work
Speaker:
Dr. Khawla Ahmad
Catherine Jamias
Smita Prasad
Moderator:
Smita Prasad
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Learning Objectives:
- Build staff engagement, enhance team building, and foster good communication and coordination among peers, patients, and family members.
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Create a safe working environment so that staff's physical and psychological wellness translate into better patient care and health outcomes.
Description:
This workshop session will include didactic, icebreaker exercises, tabletop activities and question & answer session. |
In-person / Hybrid:
In-person
Venue:
Nakheel
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14.40 - 15.15
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Break and Prayer
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15.15- 16.15
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Session:
Plenary 2
Type:
Keynote
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Title:
Perspective in Patient and Family Care
Speaker:
Regina Holliday
Moderator:
Dr. Susan Frampton
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Learning Objectives:
- Explain the importance of considering the patient and family perspective in the care encounter.
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Explain the effect of visual imagery on health literacy as well as formation of health policy.
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Explain the power of unique patient narratives for supporting a better understanding of care transitions and the power of narrative to affect policy.
Description:
Using powerful visual imagery and masterful storytelling, Regina will take the attendees into the story of a life. She will help them identify with their viewpoint in care encounters and how that outlook may differ from the perspective of the patient and family. She will bring them through that journey renewed and inspired to make a better health care system for all. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
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16.15 - 16.25
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Transition
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Breakout Group E
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16.25 - 17.25
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Session:
E1
Type:
Workshop
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Title:
Developing Experiential Learning Sessions (Staff Retreats) from A to Z
Speaker
Ilkay Baylam
Moderator:
Mandy Kilmartin
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Learning Objectives:
- Learn the main difference between classical learning and experiential learning as well as planning to develop such a learning module from scratch.
Description:
The need for learning is even greater with the evolving concepts in healthcare, and there is a need to change the format of learning as well. Shifting from the classical instructor-to-participant model to experiential learning has tremendous value for learners in terms of not just listening to the notion but living it. In this workshop, participants will learn how to build experiential learning modules from A to Z. |
In-person / Hybrid:
In-person
Venue:
Bashir
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Session:
E2
Type:
Presentation
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Title:
The First Thoracic Endovascular Aortic Repair (TEVAR) Case Series in Gaza: Challenges in a War Zone Area
Speaker:
Dr. Mohammed Altalla
Dr. Eman H. A. Eleyan
Moderator:
Ammar Suleiman Ahmad Malkawi
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Learning Objectives:
- Gain a comprehensive understanding of the pioneering utilization of thoracic endovascular aortic repair (TEVAR) within the challenging context of Gaza.
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Learn about the intricate decision-making process and clinical considerations involved in applying this minimally invasive technique to manage complex thoracic aortic pathologies.
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Grasp the nuances of successful intraoperative execution and short-term post-operative management, including the resolution of challenges like a type 2 endoleak.
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Appreciate the significance of strategic decision-making and prudent intervention in achieving positive patient outcomes in high-stress environments.
Description:
Explore a groundbreaking session unveiling the inaugural use of Thoracic Endovascular Aortic Repair (TEVAR) in Gaza's conflict-stricken setting. Discover the success of three consecutive TEVAR cases addressing complex aortic pathologies. Delve into intraoperative achievements, short-term outcomes, and adept management of challenges like a type 2 endoleak. This presentation illuminates TEVAR's viability in unstable areas and its potential expansion with enhanced training and funding. Join us to witness medical innovation defying adversity and offering insights into transformative healthcare delivery in conflict zones. |
In-person / Hybrid:
Hybrid
Venue:
Salwa 3
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Session:
E3
Type:
Presentation
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Title:
Post COVID-19 Anxiety And Its Impact On Adults Health In Qatar During 2022
Speaker:
Dr. Nada Adli Abuhashem
Dr. Nagah Selim
Moderator:
Dr. Nahlah AlMesbah
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Learning Objectives:
- Share the local experience about the burden of Post Covid-19 anxiety.
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Assess its determinants and impact on adult health in Qatar.
Description:
Post-COVID-19 Syndrome (PCS) is a novel condition of public health concern as many patients experience persistent symptoms that negatively impact their daily routine despite their recovery. This study aimed to identify the prevalence of anxiety symptoms among adults with post-COVID-19 syndrome and assess their determinants and impact on adult health in Qatar.
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In-person / Hybrid:
In-person
Venue:
Salwa 2
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Session:
E4
Type:
Presentation
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Title:
Implementation and Effectiveness of Person-Centered Care (PCC) in Primary Health Care (PHC) Centers in Lebanon: A Mixed-Method Study.
Speaker:
Rim Rabah
Moderator:
Mehdi Dabbous
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Learning Objectives:
- Explore the implementation and effectiveness of person-centered care (PCC) in primary healthcare (PHC) centers in Lebanon.
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Compare the approach used for service delivery in PHC centers in Lebanon with PCC principles.
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Assess beneficiaries' experiences with PHC delivery in accordance with PCC principles.
Description:
This session will present the results of exploring the implementation and effectiveness of PCC in PHC centers in Lebanon, comparing the approach used for service delivery in PHC centers, and assessing beneficiaries' experiences with PHC delivery in relation to PCC principles.
A mixed-methods research design was followed; data was collected using interviews and focus group discussions with directors, healthcare providers, and beneficiaries in PHC centers in Beirut; individual meetings were also held with experts and policymakers. The study analyzed facilitators and barriers to the implementation of PCC in PHC centers from the perspectives of center directors, healthcare providers, and beneficiaries.
The results will show the extent to which PCC principles are integrated into the healthcare system can help policymakers, healthcare administrators, and healthcare professionals develop strategies to enhance the provision of PCC and improve the quality of healthcare services and beneficiaries’ experiences in Lebanon.
As implications, the presentation will provide evidence for the need to integrate PCC principles in PHC centers in Lebanon and build a partnership between healthcare providers and beneficiaries. The study findings can inform the development of policies and strategies to enhance the provision of PCC in PHC centers in Lebanon.
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In-person / Hybrid:
Hybrid
Venue:
Salwa 1
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Session:
E5
Type:
Presentation
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Title:
Challenging Situations in Physician-Patient Relationship (PPR)
Speaker:
Dr. Sabrina Arrouf
Moderator:
Mohammed Dawoud Younus Amrou
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Learning Objectives:
- Assess the current learning model with regard to the “Relationship, Communication, Patient-Centered Approach” (RCPCA) competency.
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Identify the source of the PPR difficulties encountered by the physician.
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Describe how the physician deal with challenging PPR.
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Establish a profile of the patient perceived as challenging.
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Adapt the Continuing Professional Development program, by targeting the situations at risk of relationship difficulties.
Description:
The session will introduce the competency-based learning model in medical education and the concept of competency in family medicine practice. The study will be presented. The aim of the study is to evaluate the competency RCPCA "The Relationship, Communication, and Patient-Centered Approach" by identifying and describing the genesis of the PPR difficulties. Based on the results, recommendations will be proposed to improve the PPR. The session will emphasize specific psychanalytical communication concepts: empathy, benevolent neutrality, resilience, and altruism and their importance in a patient-centered approach to a quality physician-patient relationship. The session will be concluded with recommendations to adapt the continuing professional development program by targeting situations at risk of relationship difficulties. Organization of remote Balint groups and encouraging the sharing of physicians written experiences on a dedicated digital platform. Prior to the end of the session, and if time allows, some authentic examples of challenging situations in PPR will be shared and discussed interactively. The session will be closed by an advice to all healthcare professionals to "have both the aptitude and the attitude".
The aptitude is the technical skills, the how to do, while the attitude is the social skills, the how to be. |
In-person / Hybrid:
Hybrid
Venue:
Rayyan
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Session:
E6
Type:
Presentation
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Title:
Deploying PREMs (Patient Reported Outcome Measures) and PROMs (Patient Reported Experience Measures) to Disrupt Silos in Healthcare
Speaker:
Samer Abughazaleh
Moderator:
Michael Giuliano
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Learning Objectives:
- Explain the role of PREMs and PROMs in enhancing patient experience.
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Discuss the association between patient experience measures and favorable clinical outcomes.
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Recognize the Intersection of Safety, Quality, and Experience.
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Discuss how to not only measure PREMs and PROMs, but also use the outcomes to transform the organization.
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Explain the importance of PCC in enhancing the delivery of care.
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Discuss the future of the industry, how it is moving towards Value Based Care.
Description:
The session will focus on the use of PREMs and PROMs to drive transformation, join silos, and enhance patient experience across the continuum of care. The use of the compassionate connected care framework as the basis for patient satisfaction will be explained. Setting goals for teams to work towards and gaining leadership sponsorship for such goals requires a culture based on quality and person-centered care.
As the industry moves toward the ability to define, measure, and reduce suffering, we must be keen to prepare staff with a new care model to provide the optimal patient experience through compassionate, connected care.
While PREMs would be embedded into the patient journey, allowing clinicians to make informed decisions and measure response to treatment over time. |
In-person / Hybrid:
Hybrid
Venue:
Al Dafna
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17.25 - 17.50
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Transition
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17.50 - 18.50
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Session:
Poster Presentations
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Title:
Poster Presentations
Speaker:
Poster Presenters
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Learning Objectives:
- Recognize different PCC initiatives from across HMC, its partners, and the greater region.
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Apply the change ideas learned from the poster presenters of the different PCC initiatives.
Description:
The authors of the posters will be presenting their PCC initiatives to all the participants. The presenters will be available for an interactive Q&A Session wherein participants are able to ask questions and get clarifications for further learning. |
Venue:
Dafna/Salwa Foyer
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